The service department sucks. They ordered the wrong part for my car because they went by the VIN number of my vehicle rather than actually LOOKING at it with their eyes. And this is what they do for a living? The part was not going to be here for 5 days so they gave me a loaner. Then when I picked it up, there was no gas in it. I put in only $10 but they refuse to reimburse me for that, even though it was theri screw up in the first place that led to them loaning me the car (Grody even said that they ordered the wrong part and because of that, they wanted to give me the loaner since the correct part would not be in for days). What good is a car with no gas? I understand that when you rent a car, you are responsible for bringing the car back with the amount of gas that it began with, which is usually a full tank. This loaner had 1/8 of a gallon in it. Really? Good thing I live 2 seconds away, but then I had to put in gas to be able to use it. Grody is one of the service persons there and he has been there since I bought my car in 2009. He is the worst. I will never go there again even though this dealership is literally within walking distance from my house. I will drive to another VW dealership where I am sure I will be treated a heck of a lot better.
I Recommend This Dealer:
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