For three weeks we discussed purchasing the car and had agreed on a price. We drove 4 hours one way to pick up the car. Once there we looked at it and test drove it. Immediately I noticed that the some of the pictures we were sent were not of the actual car. I overlooked this and still went forward with the purchase. Already pre-approved by our own credit union, we still sat there for three hours while they got their paper work together. We signed all the forms including the contract and all disclosures. The purchase order was sent to our credit union and the credit union called us and said everything had gone through and we could now take the car. We even added the vehicle to our car insurance. Right before leaving, the sales person came out of the office, threw the papers on the desk and said he could not sell us the car unless we paid an extra $500. They did not care that we had traveled so far, 4 hours one way, had waisted money on gas and time away from running our business. I asked to speak with the owner which is who they stated was refusing to honor their agreement and he would not come out to speak with us. They said that maybe if we gave them until the next day, they could work something out. Reluctantly, we decided to wait till the next day and rented a hotel room. The next morning we called as soon as they opened at 9 am. They had us wait and at 2:00 pm finally told us that there was nothing they could do and that was it.
There should be things in place to protect consumers from dealerships that renege on their agreements. They should be held to higher standards. I hope that they learn to run an honest business and take consideration of their customers. Some customer service training is much needed. I would never recommend this dealer. In fact I hope to warn others from doing business with them. Maybe I could help them save some time, money and heartache.
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Ian Beck & Marcello Nicoletti