Autocenter BMW of Newport

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Autocenter BMW of Newport:
They had a problem fixing the cd player and eventually was never fixable. They could not figure it out. Always was asked if I bought the car there during every visit which I did not and it made me uncomfortable. Should they only work on cars purchased there? They would be more pleasant if they treated every customer with courtesy. Parts and service very high priced, for example a changed rear light bulb cost me $24!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autocenter BMW of Newport:
Initial sale didn't go too well, with the person cleaning the inside of my car using a screw driver to remove the air bag sticker. After a run around from the salesman, I go ahold of the GM who ordered a set of new wood for the inside of the car. The new wood set actually looks better then the original.<br><br>As for service, so far so good. I have the slipping transmission problem and they ordered a new transmission for the fix without any fuss at all. I have seen on the internet that some people are fighting with their dealer to replace the tranny to fix the problem. The service department has made up for the problems we had with the sales department. If the service remains of the same high quality and freindly reception, I would consider buying another car there.

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