Autofair Honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
Derick was extremely knowledgable about the cars and was very patient in working with me to make the best decision for my first new car. He really helped me pick the best car that worked for me. I really appreciate the help he gave me. I have also gone into the dealership for a few maintenance services on my car all the associates were really friendly and were quick. They are easy to work with and they got me in as fast as they could and got me out as fast as they could. I would definitely recommend this dealership to someone.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
When I was shopping for a car I went to many dealerships. It was a toss up between Subaru and Honda. Subaru was trying to sell me on a lease and I didn't want that at all. They were nice but to pushy with the leasing. When I went to Autofair they heard that I didn't want a lease and they tried to get me a good deal buying a car not leasing. I was very happy when they were trying so hard to get me more money for my car and not just make numbers work. I know i can pay interest only but i didn't want that and they made my deal worth MY while and not theirs.
This dealership is very friendly and reasonably priced. Derick Sanders is a great sales man and just a generally good person. I am a very pleased customer and so is my family who has bought most of their cars through Autofair Honda.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
I recently purchased a Honda Ridgeline from AutoFair and was very satisfied with the entire process. I had contacted several dealerships prior to the purchase both by phone and e-mail. I was impressed with AutoFair's website and they responded quickly to my e-mail. To my surprise several dealerships refused to quote me a price online, but AutoFair was very upfront. The actual sales process was very quick and easy as well and everyone was very professional. This was my second purchase from AutoFair and I will definitely do business with them again.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Autofair Honda:
This will certainly sound counterintuitive to a lot of people but now after nearly two years of owning my (new) 2006 Honda Civic EX I can say that the dealer/service is fantastic but the car itself is ho-hum. This is my first Honda and I am not sure whether I will want to keep it beyond the coverage of the factory warranty. Not that the car is horrible - it probably rates a "B." But the little things that keep it from an "A" are extremely annoying and I have to put up with them all the time.

For example, I have to keep towels on the seat to prevent huge visible electrical shocks when I get out of the car; the welds on the doors and elsewhere look rippled and shabby; the undercarriage has had two parts replaced already to stop rattles and secure safety; there are squeeks and rattles from the back of the car; the auto transmission (although hugely improved since seeing Jason) seems to be constantly hunting around for the right gear in "stop and go" traffic. So when I was complaining to the Service Writer, I must have been whining so much that he hauled out the Service Manager, Jason Whittaker. This guy is a genius. I rattled off all my complaints with the car - you could almost hear his brain cells clicking away as he was planning the correction of my vehicle. It was vastly improved when he was done with it - he gave my vehicle his full attention and phoned me to report directly his findings and his planned corrections.

So I have had to learn some new things in life. I do not gravitate to big new car dealerships. But in 2006, when gas was approaching $3.00 per gallon, I saw the writing on the wall. My salesman was Austin Rush, who is extremely intelligent, articulate, and has a deep passion for customer satisfaction. I have recommended him to a lot of my friends who seem to want Hondas. Upon delivery, my Civic had a harsh rattle in the passenger side front end. I did a U turn in less than a mile and took it back. The Service Writer seemed to know what it was fairly quickly but the part was back ordered - not available for 2-3 weeks. That was my introduction to Honda vehicles. It has tainted my vision ever since.

But the dealership is outstanding - everyone I have met there is high caliber and capable. But whether you bought your Honda there or not, I would for sure take it there for service and be sure to meet up with Jason Whittaker, particularly if you are having a problem that no one else has been able to resolve. He knows these cars thoroughly and will take on your problems as a fascinating challenge.

Art Reublinger, Derry, NH
ahrinnh@comcast.net

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
Steve went above and beyond. He was patient and easygoing, and even honored a 3 week old offer on a great deal on a 2008 Civic. I bought the car last night at around 8:30, and Steve hung around until 10 to help me drop off my rental. Shantel was very professional and friendly. I really enjoyed buying this car from Autofair--the whole team made the experience effortless and stress free.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
I had a great experience with this dealership. First, my salesman was friendly and had a great personality. He did not pressure me to make a decision or try to sit me down too quickly to talk numbers. Second, the dealership sold me a new Civic at a great price and they honored an almost 2 week old offer, which I thought was notable. Lastly, when I finally decided to buy the car, they made the process quick and easy for me. Instead of feeling the normal pressure of finalizing a car purchase, all of the staff put me at ease. Shantel did the financing work quickly and made me feel very relaxed and comfortable signing the contract. Most notable, Steve T. went above and beyond in his efforts. He always answered his cell phone when I called with questions or offers (5 times) and he did what he could to take care of me. Further, he even drove my new car to the rental place so I could drop off my rental. His day didn't end until almost 10p.m. That's dedication. I really want to thank this dealership for their hard work--for once it was a pleasure to buy a car.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
Sales reps maintained professional throughout interaction. Did not try to sell more than we were asking for. Highly recommended!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
when I shop for a new car I do my research ahead of time and pretty much know what my trade is worth and what I can purchase a new car for, I am not afraid to walk away from a deal and am ready for a battle. At Autofair Honda when I went in to trade my tundra for a ridgeline things got a little hot for a while, but, these folks were very professional and a deal was agreed upon, I ended up with the new vehicle and was pleased with the way in which the deal was handled, when its time to trade I will go back to talk.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
Thank you Keith, Mark and Pam. Keith for shepherding the process through, to include accepting my old car that was in pieces at another dealership. And to Mark for handling the paperwork, showing me cars at your off-site lot and for personally driving to Keene for a vehicle swap. And what a pleasant surprise to speak with Pam in the finance office who offerred me a much better finance rate that I had originally expected. Overall, a great experience. Everyone was friendly, helpful and courteous. Thanks again, Jim

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Autofair Honda:
I purchased a Honda Civic from this dealer in Feb. 2008. The sales person who helped me knew everything about the car. He walked me through everything in great detail. His name was Ed and I thought him exceptionally knowledgable, extremely helpful very polite and respectful. The finance person was also very helpful and polite. It can be stressful applying for financing and he made the experience easy. I will return to this dealer for my future purchases and will also recommend them to friends and family.

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