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1,990 Reviews of Autohaus BMW - Service Center
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April 25, 2024
I have had a great experience with the entire customer support team from the management Roshan and Shant’s to the service consultant Adi and the shop team lead by Rob Alexander they are the best complete support team from the management Roshan and Shant’s to the service consultant Adi and the shop team lead by Rob Alexander they are the best complete team to get your work done professionally and high ethics. More
by X5 Seviced
Employees Worked With
Rochan, Rob, Shant,Adi
Helpful April 24, 2024
Let me first discuss the Brand. I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. T I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. The car has only 59k miles and I have had to invest over $18k in this car over the past several years with the most recent service costing $11k. The quality of this car and how it was built, resulting in this kind of expenditure is awful. Poor quality hoses, suspension issues, oil leakage from axle covers, etc. are just some of the issues that should not be happening on a car of this age and milage. As for the dealership, up until this last experience I loved Autohaus BMW. People were great and facility is beautiful. This last experience which cost be over $11k was horrible. The service rep was not knowledgeable, not friendly, hard to get ahold of and difficult to pull information from her. When I picked up the vehicle, she didn't seem to even want to talk to me about the repairs. Very cold reception. Seemed only thing they were interested in is finding more things to charge me for. Very disappointed experience. More
by cspidle54
Employees Worked With
April 22, 2024
People are friendly and provided a good service overall. Also, being able to have selections of beverages is great. Also, being able to have selections of beverages is great. More
by suestaryeo
Employees Worked With
April 10, 2024
Great service, professional and timely. Patti is great - she does a great job of focusing on the customer and making sure everything is addressed. I have complete trust in Autohaus and Patt Patti is great - she does a great job of focusing on the customer and making sure everything is addressed. I have complete trust in Autohaus and Patti! More
by B
Employees Worked With
April 04, 2024
Outstanding service department. Worked me through my options. Very fast pick-up and check out. Worked me through my options. Very fast pick-up and check out. More
by jplunkett
Employees Worked With
March 19, 2024
Perfect service, good people, nice environment, perfect results, good advicory, good scheduling, good service, evening is good. results, good advicory, good scheduling, good service, evening is good. More
by mark
March 14, 2024
Good service with efficient time management. I would recommend this dealership to any other future customer I would recommend this dealership to any other future customer More
by seyedsina.jafari
March 12, 2024
Issues were not resolved. Promised call backs were not received. Very disappointed in service advisor Promised call backs were not received. Very disappointed in service advisor More
by ryan4
Employees Worked With
March 11, 2024
Great START to finish! Very cordial, considerate and caring. Will keep coming back for service! I highly recommend! Very cordial, considerate and caring. Will keep coming back for service! I highly recommend! More
by Jhunt1432
Employees Worked With
