Autoplex BMW

Service department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW Refuse to give me an itemized estimate for my wife’s BMW More

My second new BMW from Autoplex BMW. Scott Nefstead made the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service. the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service. More

New Engine for $18,000 I initially brought my 2009 X5 BMW into Autoplex Service in March 2015. The issue was a clicking noise which I believed was the lifter valves that had I initially brought my 2009 X5 BMW into Autoplex Service in March 2015. The issue was a clicking noise which I believed was the lifter valves that had been on recall. They were replaced three years prior and were no longer covered under warranty. The car is no longer under warranty. The service department changed the oil and I was told the clicking was caused by an old battery. A new one was approximately $700. I brought it to Kroozers and they repalced it for $250. I brought the car in again in August because the engine light had come on and the car was still making the clicking noise. They kept the car one week and I called Kendra, Service Advisor, to see what the problem was. They hadn't even looked at it. She called me back later and she told me it could be the valve lifters but they had to look in the engine. To replace the valve lifters would cost around a thousand dollars. I said go ahead and change them if that was the problem. I called back and was told by Kendra the engine was completely filled with oil sludge. They could replace the valve lifters but that would not fix the lower damaged half of the engine. THE COST FOR A NEW ENGINE WOULD BE $18,000 OR $12,000 FOR A REFURBISHED ONE. I was floored. I told Kendra to please get my car ready and I would pick it up when it was available. I called Kendra again to expalin to me how an engine that was just fine five months ago now needed a whole new engine. She said she didn't know what happened, however because I had the battery changed somewhere else, she could not vouch for the problems. I never knew a battery change could damage an engine like that. I then contacted the main BMW customer service department and conveyed the situation. I first spoke with Jessica and then Skylar. He called and spoke to Kendra. Bottom line: he brushed me off and took Kendra's word. I picked up the car and was charged $667. They never even bothered to change the oil. I had the engine flushed, which Kendra never offered as an option, and an oil change for $140. No more clicking sound and the car is running fine. THAT WAS ALL THAT NEEDED TO BE DONE. INSTEAD I WAS GIVEN TWO OPTIONS--$18,000 or $12,000. More

We recently purchased our first BMW from Autoplex BMW working with Scott Nefstead. He is polite, extremely knowledgable, and saw to our every need. His friendly personality made purchasing the car a pl working with Scott Nefstead. He is polite, extremely knowledgable, and saw to our every need. His friendly personality made purchasing the car a pleasurable experience. Everyone in the dealership had our best interest at heart and we would definitely recommend Scott and the entire team to any potential customer. Larry & Nancy Roth More

Scott went above and beyond. He was very helpful. I felt like the most important customer he had. Joe, the manager, even introduced himself to me before the deal was completed. I never felt pressured to mak like the most important customer he had. Joe, the manager, even introduced himself to me before the deal was completed. I never felt pressured to make a decision or that they had to make the sell. I will be recommending the Autoplex to all of my family and friends that are in need of a new or used car. Thank you for making purchasing a used vehicle a great experience. More

My review of this dealership is excellent. I purchased my first BMW from their Sales Professional Scott Nefstead and he did an excellent job explaining the car features as I had never purchased a BMW. The wh first BMW from their Sales Professional Scott Nefstead and he did an excellent job explaining the car features as I had never purchased a BMW. The whole dealership was helpful and friendly and treated me as a family member.Scott knows the vehicles he sells and explains the features very well.It was a pleasure buying a vehicle from them. Sincerely, Dev Harsh More

Being that I my area only have two dealershios that are close. I choose the Autopelx first just to see how the customer service was. I have yet to vist the other one in my year and a half here. It was t close. I choose the Autopelx first just to see how the customer service was. I have yet to vist the other one in my year and a half here. It was the first impression that sold me. From the coffee to the show room. Very pleased!! More