Overall my experience at this dealership was a pleasant one. The quality of customer service was great!! They were all very courteous and professional. I am happy with my purchase and would recommend to friends and family. I would definitley do future business with them. The saleswoman Julie Turner is very patient and easygoing! She made us feel very comfortable about our purchase.

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We saw the car online and began with a chat with the dealer. Within 5 minutes someone from the company called me and told me how to take the next steps with the vehicle. We worked with Julie R. Turner and she was very responsive to all of our requests. She guided us through the process without putting pressure on us. The maintenance department at the dealership was also very thorough in their inspections(a real winner behind the scenes). The process took three days and I am so far very satisfied with my purchase. I would definitely buy another car from here.

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I recently purchased a 2004 BMW 325Ci after shopping around for a few weeks. Autos Direct Online's prices were not comparable to any other dealers in my area. For a first car, I didn't something that needed a little work and I am very satisfied with my purchase. Danny McIntyre was extremely helpful and patient as I took my time going through their inventory. Working with Autos Direct Online was a great experience.

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Purchased a 2002 Maserati Coupe GT. Frank was great to deal with. Honest, and described the vehicle as it was. Christine with titles overnighted the required documentation to me and is super pleasant to work with. Excellent team, best wholesellers I've worked with. Will definitely be working with them on future transactions. Thanks!

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The car price seemed amazing at first, but after test driving the vehicle, it was less of a bargain than I had hoped. The vehicle (06 Yukon XL) needed significant reconditioning: differential grinding/emissions code/air conditioning not working/tie rods needing replaced/DVD not working/CD changer not working/rear passenger side door lock broken/rear driver's side door light missing (leaving a hole), etc... Julie worked me a discount for the door lock due to it being a safety issue. It was a bit nerve racking for me since the cars I was most interested in seemed to be selling in the wink of an eye. Julie did not put any additional sales pressure on me though.

Julie is talented at sales and made me feel at home--she generally worked quickly at addressing my needs. The only disappointments were Julie promised by phone to repair the tail light that was out in the online picture, but it was not actually repaired until after I showed up at their facility two weeks later -- this left me waiting around for about 20 minutes on the repair, putting me behind for an appointment with an auto shop. In addition, Julie mentioned twice that she would like to get the car washed before I left, but after I purchased the vehicle, the washers had already gone home for the day (at about 2:15 pm on Saturday).

I would recommend Autos Direct Online, particularly if you live in the Cleveland area.

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Julie R Turner help me the best way to get this car. she work hard to serve the costumer. Im very happy the way she handle everything, she have five star from me.

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I decided to purchase my 2002 VW Golf from Autos Direct Online because the condition of the vehicle was far better than anything I had seen on the market.
What I got in return can only be summed up as the worst, most frustrating car buying experience of my life.

Service:
• I was advised to use ADO’s shipping company because it was easier and faster. It cost me an extra 500$ and it took 3 weeks to get my car not 7-10 days I was quoted

• My Sales Person completely disappeared after they received my wire. It took a week of unanswered calls and emails to finally get Juan on the phone (who was the only person who would return/answer calls)

• The photos of the car on the website were inaccurate and photoshopped. Here’s a list of what was wrong with my car cosmetically that was not shown or disclosed.

1. Car was keyed in 3 places with 24” S shaped swirls. (scratches this size and this deep significantly lower any chance of resale value this car would have)
2. Armrest is broken off
3. Windshield is cracked
4. Key Housing is broken
5. Radio is missing 3 buttons/Speakers are blown/Antenna is missing

Here’s what their website says: You’ll find an accurate, forthright representation of that particular vehicle in our descriptions, including any defects or flaws.


When I got the car it broke down with-in 24 hours. It’s been in the shop over a week with the following repairs so far.

1. Catalytic Converter $350 – To quiet the booming motor
2. Mass Air Flow Sensor $250 – To prevent the car from losing power while driving
3. Throttle Sensor $250 – To get the car to shift without hesitation and to go above 65mph

I fought to have these performance issues covered (nevermind the scratches and broken cosmetic items above), and I was unsuccessful (They covered the converter but not the other jobs required to get this car on the road). I was essentially told you bought a used car, this is the stuff you get when you buy a used car. Before buying with Auto’s Direct please check the BetterBusinessBureau.org, you’ll find many more stories just like mine.

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We was decided to buy wife and I were unsure but Dan Mac gave us assurance and comfort and friendliness. we would buy all of our cars from this good guy. Excellent man and a excellnt car for me.

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I purchased a Ford F 150 for my 16 year old. Julie was absolutely amazing with making sure EVERYTHING was perfect on the truck. She spoke to me on the phone like we've been friends for years ! All of my texts and phone calls were answered promptly as well. It was a little scary buying a vehicle sight unseen but this was probably the easiest and stressless car purchase I've ever made !
Sean was very thorough as well with explaining all of the documents I was signing and what to put in glove box and what not to.
Except for having to wait outside for several minutes in the rain before getting buzzed in and waiting to complete the paperwork..it was a very pleasant experience.

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I love the car I purchased a 2009 Mini Cooper!!!! Frank Faragone was awesome, he called me back when I left a message, answered
all my questions and concerns, went above and beyond great service. Even though a little nervous, about buying a car, without
seeing it first.It was a great experience would definitely do business again! Love my Mini Thanks Frank!!! Mona and Todd Green

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