It was funny reading the "complaints"....people out of town, over the phone, purchasing a car with no tread on the tire and driving it. At the end of the day purchasing a used car from anywhere is tricky, if its not under COMPANY (ie Cadillac, VW, mercedes etc etc) warranty you take a bigger risk...that should be a given. You can buy a extended warranty on your own if you dont want the dealership one, which I recommend like shopping around for a car, you do this as well. If you dont get a car fax report (which they give you one) its your own fault
I have purchased 2 cars from this company in 2 years. I did not have a issue with the other car, I just get bored of cars easily. They gave me a trade in, no one else even came close to (with the previous car as well). I like that I can speak to them, have 4 cars waiting for me when I get there to test drive, if I dont like them, I can walk away and set up more cars to drive and they let me do it in my own time.
this last time, I drove 6 cars and 2 of them twice before deciding. over the course of about 3 days as I went in on my lunch break.
I decided on the car I liked, and said I'll be back tomorrow at lunch to pick it up and we just did the rest over the phone and email and it was waiting for me the next day
I really dont even see myself buying from another dealership again. They have a no hassle approach and I love it. I never do dealer financing...but its not personal, you just always get a better rate at the credit union, and they never pressure me to do dealership financing. Its easy, no hassle approach and I have LOVED my 2 cars from them and my 2 experiences with them.
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forgotten but first time was Susannah