All of these negative reviews can't be wrong...we can't get the title from thes guys.
My wife and I purchased a 2009 Mercedes SL550 from Autos of Dallas in Addison, TX on 12 December 2014. I am active duty military, stationed overseas in Korea and was in Denton for my Daughter's graduation. During the negotiation for the purchase of the vehicle, we worked with Daniel Roth and we explained that we were out of state and needed the vehicle shipped to Virginia. Once the negotiations were complete, we sat down with Daniel and their finance person to complete the paperwork for the purchase of the vehicle, which went pretty normal comparing it to my experience of purchasing numerous vehicles in the past. After completing the paperwork with Daniel and finance, we were then escorted to see Mike, the manager, to finalize the shipping arrangements for the vehicle to Virginia. In reviewing the paperwork, Mike chastised Daniel and the finance guy about the paperwork being filled out improperly. One of the issues is that they had the Title to the vehicle going to my bank, which was the lienholder, Navy Federal credit union, which is standard practice. Mike stated that the title had to be mailed to our personal address and not the bank. At that point, we pointed out that the address on my wife drivers license was not the correct address to send it to since we had been stationed overseas for the last year and a half and my wife would be staying in country while I returned overseas to finish my tour and that she would be at a different address since we sold the house a couple of years ago. Mike then said it was not a problem and asked us what address we wanted the title sent to and we gave them my mother's in Richmond, Va. When we returned to VA and went to register the vehicle, they stated that the title was supposed to mailed to the bank. We told them that the title was in the the process of being mailed to our address, which they stated was wrong and very usual since the car was financed. But in an effort to help us out, realizing that we were given false info and that I was returning overseas in a few days, then gave us a temporary 30 day registration and plates and stated that we needed to bring the title into them once received and they would send the the Virginia title to the bank as the lienholder. A week went by and no title I contacted Daniel by email on 19 Dec to verify the title had been mailed. Received no reply, so emailed him again on 25 Dec telling him that we still had not received the title and to contact my wife to coordinate delivery of title since I was returning back to overseas that morning. Daniel replied on 27 Dec by email to call Christy because she was the one that does the title work. Things took a negative turn from this point. My wife called Christy to inquire about the title on 29 Dec. She stated that she mailed it to the exact address that we told them not to send it to, which was the address on my wife's drivers license that we told Mike that was no longer valid. When questioned about why the title was not mailed to the address that we had specifically given to Mike that we say him enter into him computer as we annotated to him while there in the dealership, she reacted very negative and directed my wife to call Mike. She called him and he said he would track it and call her back. After no return call from Mike, she called him 30 Dec to find out what the status was, he stated the title was received at the address that we told him not to send it to and that she need to go that house and pick it up. Wife stated she felt unsafe doing that and that it was his responsibility as the dealer to provide the title to the bank or at least the address we provided and asked about a duplicate title. Amazingly Mike the cursed at her and said "I don't have to do a G.D. thing and hung up. She then contacted me and I then called Mike. Picked up, he yelled "really" and said hello. Identified same issues as wife and asked about duplicate title, he said that could take it up with his lawyer. I said okay, what's his name and he said find it out yourself and hung up without cursing this time. Wish I had recorded it.
Despite her better judgement my wife did go to our former house to try to retrieve the title and ran into our old postal delivery lady. She said that no mail for us had been delivered to that house recently but she would be on the look out. Major auto dealers for me from this point on.
I Recommend This Dealer:
The infamous Mike the manager
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