STAY AWAY FROM THIS DISHONEST, UNETHICAL, EXCUSE OF A DEALERSHIP!!!!
My wife and I went there today looking to close a deal on a car. We have went to many many dealerships in our search for a car, and narrowed our search to a Kia Sorrento. We did our research on the car, and negotiated with other Kia dealerships. So at this point we were searching for the dealership that would give us the best price. We did not want to waste our time going somewhere that won't meet our specific budget, and we were not insulted when our budget wasnt metby other dealers because that's life, but we were highly insulted by this group of unethical liars who pulled a major bait and switch. When we called we spoke to 2 salespeople Greg, and Penny, and the manager Maria Flores. We were very very specific with our budget and the car we wanted, and how much we were willing to pay upfront. Our only request was please be transparent with us if you can't meet our budget, because we do not want to waste any more time visiting dealerships that will not meet our price. We are reasonable people and completely understand if someone can not make a deal with us we will walk away from the deal. The manager Maria Flores told us specifically that they can meet our price and we can come in to sign the paperwork and get the car. We live in Brooklyn and did not want to travel all the way to Long Island for no reason, so we called the next morning again and spoke to Maria to make it very clear our numbers and what was agreed upon. Further we were transparent with her and told her that we read the reviews online and you have a reputation of doing bait-and-switch on customers. So please tell us again if you will or will not be able to meet our price, her response was that was the old management we urrently do not work like that anymore and there will not be any bait and switch when you come in.
So, both my wife and I's guts told us that they probably will do a bait-and-switch on us and we shouldn't waste our time however we believed Maria Flores and took the trip for close to two hours to Long Island due to very heavy rain. Once we got there all of a sudden we were met with a different salesman that we never spoke to before and Maria went into hiding in her office after initially greeting us. Then the salesman tells us that he sorry he can not meet our price. Our internal reaction was ohhhh helllll no, they are playing with the wrong customer today. So we can kindly we told him this was not what was agreed upon when we spoke to Maria so please go back and get the numbers that we agreed upon on the phone on paper. Then he came back with another story that he still can't meet our pricing and gave us a different number, and we told him we are not going to negotiate please get Maria here because we made it very clear to her what we were looking to do. After much back-and-forth with Maria, Greg and some other people, they came back with an offer which would meet our budget however with a very high upfront price that was not previously discussed. Again we did our research so we know the lingo that they would try to use to get over on us. They tried to hide the capitalization cost under the guise of taxes like we didn't know how much the taxes should be. FYI, capitalization cost is the dealership lingo of saying down payment, which we specifically told them we were not looking to make on this car. So I asked him about the up-front price that he's charging us and he tried to wiggle his way out of it and essentially I called him out on it. Then this guy had the audacity to tell us that he will give us a car that was used by the boss' wife for the price we want. Again, you must not think you're dealing with educated people, because why in the blue xxxx would I pay a lot of money for a car that is used by someone else, that I can get new at another dealership. At this point we are beyond angry, and insulted, so out of the many many dealerships we visited this was the first one that we had to raise our voice and express very loudly our displeasure with their customer service, theie lies, their dishonesty, unethical tactics and xxxxxxx ways.
I read all of the reviews on Yelp which gave me my apprehensions about this place, but I thought maybe we might be the one that they don't pull their bait-and-switch tactics with Since the manager agreed to our price. My advice to you is do not ignore my review nor everyone else's review on this page. This dealership in unethical dishonest and a bunch of liars. Do yourself a favor and take your business elsewhere to another dealership.
P.S. we drove back home to Brooklyn and went to Plaza Kia where we closed the deal on a new Kia Sorrento that very same day.
STAY AWAY AND RUN FROM THIS PLACE!!!!!!!!!!
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