Avon Auto Brokers

Avon Auto Brokers responded

& EIRST CLASS MAIL February 6, 2024 Brenda Jones 55 Brighton Ave. Allston, MA 02134 CEASE AND DESIST/NOTICE OF FUTURE LEGAL ACTION Dear Ms. Jones: Please be advised this office has been retained by Avon Auto Brokers, Inc. (hercinafter "Avon"). You are hereby advised to refrain from communicating with my client and that all future correspondence regarding this matter be directed to this office. engaged in a campaign designed to harm my client's reputation. The review you posted states "Horrible horrible horrible, from sales to finance. Dennis had me lie and say I had the truck when I didn't and when I did get the truck I had to bring bit (sic) back the next day because there were so many problems with it. You also state "The window wouldn't go down, the oil light was on, the hood wouldn't open, the fuel injection and suspension was of (sic) the engine was racing and Alex promised to replace a letter that was missing on the trucking the system reading was stuck on Chinese which I so read." Avon unequivocally denies each and every claim raised by you. As you so aptly admit, the temperature was well below freezing. My client contends that hood latches malfunctioned in the weather. I am informed that you failed and refused to have the vehicle serviced by Avon, including when a loaner vehicle was made available to you. Perhaps a brief tutorial of your new truck's systems operations such as the lane assist, automatic steering, or automatic braking would alleviate any further issues. Contrary to your statement that "I don't want it after day 2 I'm having problems with it." I note that you have retained possession of the vehicle. Avon takes umbrage at your unfounded characterizations of its staff and you have twice made the statement that they 'lie'. You are to provide evidence of these allegations as Avon views this dissemination of misleading and untrue statements as defamation designed to cause my client economic and professional harm to its exceptional reputation. Avon may otherwise take further steps to protect its business dealings. The sales staff of Avon has built its fine reputation in the industry and community through many years of business and both hard work and fair dealings with its customers. Avon has always taken whatever steps that are reasonably necessary in order to resolve a particular dispute or problem that may arise even though it is through no fault of the dealership. Avon demands that you take the following immediate action: You are to remove both the DealerRater© review and the Better Business Review You are to produce to this office evidence of such removal. If you comply with this request, Avon will refrain from taking any further action. However, in the event that you fail to comply with this request, Avon will seek equitable relief in a court of competent jurisdiction. My client will bring claims against you, which include but are not limited to, defamation, slander per se and tortious interference with advantageous business relationships. Avon will also seek punitive damages and its reasonable attorney's fees. Accordingly, I trust this matter will be resolved amicably and expeditiously. we are suing her for defamation and abuse

bjones403 responded

😆

Avon Auto Brokers responded

To Smbehanna Dear, At Avon Auto Brokers we always welcome customer feedback on their experience and thank you for taking the time to share yours. However I’m disappointed to see the reaction and language used in your review. We take exceptional pride in the work we do and our interaction with our customers. Your experience is a true example of that. Upon further review with our service staff we discovered that there just too many service issues with that car that would allow us to sell it in good faith, satisfy safety and meet our standards. We put our reputation on satisfying customers, just see all of our five star reviews. If you would like to discuss further please reach out to me directly

smbehanna responded

That is a total lie! On Dec 17, 2023 Alex mistakenly sent an email to me rather than the other customer you sold the car to that said: “ Congratulations on your 2014 BMW 535i. It has been a few days since you took delivery and I just wanted to thank you again for your business and for placing confidence in Avon Auto Brokers and myself. It has been my pleasure to assist you with your 535i, I know that you will have many years of enjoyment. Please let me know if there is anything that I have missed or still owe you. If you have any technology questions or Forgot how to operate anything please give me a call right away.” If there actually were any such issues with the car, I would’ve been informed about them before going through the loan process. And you would’ve known about them before that.

Avon Auto Brokers responded

we bent all the backwards for you and your father. You guys are very unreasonable!