Avondale Dodge Chrysler Jeep

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
Came in to look at a 16,000 truck, was soon looking at a 34,000 MSRP truck, but they said they could make the numbers work. I was there for over three hours to look at one truck, it was hot, they never offerred me, my wife, or 1 year old daughter something to drink. They tried to keep the keys to my truck while doing the appraisal and offer sheet so I couldn't leave. They tried to tell me that 60 months at 610 dollars equaled a 23,000 truck that stickered for 34,000. The money was off, the truck in the ad wasn't in the lot, a truck I wanted to drive had a dead battery, the list goes on and on. They wasted my time, and were very inconsiderate. Don't ever go there.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
BUYER BEWARE !!! WHAT THEY SAY IS NOT WHAT YOU GET.

I purchased a used vehicle through the internet. I am 61 years old and have delt with many sellers on line and have found most to be honorable, not Avondale. I am very familiar with vehicles and know what questions to ask as well as what pictures to see.

I asked several specifec questions about this vehicle.
----Q.....Does it leak oil, A....No
----Q.....Do all accessories work, A....Yes

The day I received the vehicle (it was 2 weeks in transport) I moved it to my garage, I noticed the next morning an oil spot 3" X 4" on the floor. I further checked out the rest of the vehicle. I found that the electric door locks and the rear window were not operational.

I contacted Avondale, the salesman, his boss, and his boss. I was ignored and later told it was sold "As Is". I advised them that this was not a Warranty clail but that the vehicle was Mis-Represented to me. Still no solution was offered.

I am now stuck with the repair bills to correct the situation.

My advise, get everything in writing or email. You may write them an email and they will want to respond by phone. Beware, that is a sign that they do not any documents on file to your support.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
Please, Please, Please do not go to this dealership to buy a used car. We went in to purchase a used jeep that was listed $6000.00 over kelly blue book retail pricing. We spoke with a sales manager and was reassured that we can drive the car home that day and gave us the keys. We liked the car so we said what the hell i will pay $13k for it. We next spoke with financing and put a $2500 on the vehicle. We questioned the financing department that we will not come back down to resign any paperwork if they called us and wanted a larger down payment or more money for the car. The finance department reassured us that it is a done deal and congradulated us on our purchase. We were pleased and drove the car home. three days later the finance department called us and said that we would not be able to keep the car because of economic circustanse in our area. I have good credit and said what the hell, I want to keep the car, but they insisted that we return the car or suffer a reduction in our down payment if they are to reposses the car. What a bunch of liars. These A$$ pirates couldn't get financing on the car from the bank because they had the car marked so high over KBB that the bank would not finance it. When we went to get our $2500 down payment back we sat their for 2 hours and spoke with 4 people before they came out and gave us a voucher for our down payment. I beg of you, if you are planning to buy a new or used car from these incompetent A$$HOLES think twice or get screwed.tzell

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
I went to this dealership with the intent of trading my 08 charger on a new 09 journey and was outraged at the rip off they were trying to pull. first of all i understand that only having my car for a year, there will be some negative equity involved, but my car is a limited edition one of only 2300 produced by dodge and it books for $21,000 on KBB just counting the features not counted the special edition. they offered me $15,000 for my car and when i asked them why the value was so low and mentioned the KBB value they "raised" its value but said i would still have the same amount of negative to carry over. Do they think people are really that stupid? like i don't know how to do fifth grade math. i had called ahead of time and talked to one salesman on the phone and made an appointment with him to go look at a new car and had explained the whole trade to him and he said i would have no trouble trading for what i wanted. when i walked up this young kid asked if he could help me, when i told him i had an appointment with David Brueck, he acted like he didn't know a David like i must have gotten the name wrong even though i had wrote it down and the man on the phone had even spelled it for me! but he was willing to "help" i was there for a little over two hours, filled out a credit report they never ran, and got low balled on my car that they never looked up the value of and ended up walking out because they were completly unhelpful and not good sales people. right before i left, this other charicter who was a sales manager tried to come "help" us, and by help us i mean was trying to get us to put another more than $5000 down on top of what we were already putting down and our trade in value. this AJ kid, and i only know his name cause i saw it on the sales quote he handed me, not cause he introduced himself. He was more interested in telling me about his car and doing burn outs in the cars setting on the lot and his girlfriend then he was about helping us get into a new vehicle. i have bought several new cars over the last few years and this was the most rediculous joke of a dealership i had ever been two and to be honest will never go back, not ever, not even for service on my current vehicle- wich they overcharged for anyway. dodge should really consider taking away their five star rating because i have been to used car lots and have never been tried to be taken to the cleaners this bad. i like dodge but i will not go back to this dealership, i would rather drive farther to the next one down the road then to go back to these clowns. the other dodge dealership i deal with out of state, wich by the way i am not from here, is always more than eager to have you trade in and give you top dollar for your pre owned dodge, these people asked me if i really wanted to trade or if i wasn't sure if maybe i just wanted to but a second car and keep my old one. they are rediculous.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
I had the worst car sales experience at Avondale Dodge that I have ever had. Think of a shady sales tactic, and this place used it! During my visit I had no less than FOUR salesmen try to work our sale. We had an opener, a negotiater, a closer, and then a "good guy" come in at the end to try and smooth over the mess that the "closer" made of the deal. Unfortunately for them, they just couldn't patch things up with us.

These salesmen literally offer you things, allow you time to think it over and talk about it (we were there for 7 hours), and when you have finally reached your decision and decided to buy the car...the salesmen "suddenly" realize that they just can't give you the deal that they were originally promising you. Isn't this bait and switch? We sat down at the desk to tell them we would take the car, and the salesmen went back on the deal! They went back several stages in the price negotiating and blamed it on a miscommunication (higher price, less options). It's funny, too, because LITERALLY 2 minutes before they "SUDDENLY" realized that they were going to take back the deal, the salesman was up at the car pressuring us to take it, telling us what a great deal it was. Isn't this the age-old car salesman trick-- get the customer's heart set on the car, and then change the deal? I guess if this dealership is going to have "communication" problems, it shouldn't assign so many salesmen to a single sale.

Our 3rd salesmen (a sales manager) raised his voice at us, was rude to us, and spoke to us in a very rude manner. We walked away from this sale and from this dealership because of the way we were treated and because of the dishonesty. We just felt like dirty deals were going on here and that nothing good would come from purchasing our car here.

Luckily for us, we went to Performance Dudge in Glendale the next day and got the same car at a lower price from honest people! Yes!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
Tim

Who owns the Avondale Chrysler dealership? I'd like to write a letter. We decided to give that specific dealership a second chance as we're still in the market...just waiting for the right moment... and again we had a horrible experience. Let me tell you about it and then you can tell me who I need to talk to.

We're interested in the 08 Town and Country. I just wanted to touch and feel the car. A really nice young woman helped us out and she was great! She knew a ton about the car much better than our last sales guy... see below. I was with my wife, my 16 month old and my 1 month old babies. (thus the mini-van) We can't test drive the car with our kids because that involves lengthy efforts to install car seats which we had the fire department install into our car... thus we don't want to take them out because they're finally in there correctly. So, then we explain how refreshing it was to find a true service sales person at that dealership and how we had some really bad experiences previously. She was very gracious and I thought that there might be hope... Then when we told her that it was feeding time for the 1 month old and that we had to go she asked if she could give us her card. Now it seems like every dealership uses this line now since no one carries business cards even though everyone has pockets.... I know that this is just a line to get another sales person (usually a sales manager) involved in the conversation to get me to drive a car and then to buy the car that day. This is rude and unprofessional and insults my intelligence. So to emphasize how urgent our need to go was we got into the car, strapped our kids in and started the car.... Of course here comes our nice sales girl without a card but with her manager who proceeds to tell us that we need to drive the car... how original. I explain to the guy about how our last experience there ended, how I understood his sales tactic and that I was not going to fill out his survey, drive the car, or spend any more time there. We explained that we couldn't drive the car because we had our kids with us and he suggested that he could watch them.... To which comment I told him to not be offended but that we didn't know him from Adam and that we would never leave our kids with someone we don't know and that it was rude of him to offer. The conversation went down hill from there until finally I just backed out of the parking space with this guy yelling at me... HE CHASED ME OFF OF THE LOT TELLING ME HOW STUPID I WAS FOR NOT SPENDING MORE TIME WITH HIM AND DRIVING HIS CAR. PLEASE.... why would I buy for him if he has no respect for me and my needs. I am absolutely amazed and the poor level of service. I just wanted to look at the car and compare it to other cars that I was interested in. Honestly I'm not in a position to buy the car right now. We're still a few months off and we're trying to build a relationship with a dealer where we feel comfortable taking our car for service and buying subsequent cars from... Avondale Chrysler Blew it again...

By the way I'm posting this on every rating board I can find. I'm writing to all the local news papers and I'm filing an official complaint with the Better Business Bureau for harassment.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
The worse service I have ever seen, service manager (Ken) not help full took over 45 plus minutes to see you. will try to blame you for your auto's problem and is not willing to do anything without you calling a lawyer. Forget about calling to find status of your auto Ken will not return your phone call and if he dose it will be over 24 hours. will tell everyone I know to go somewhere else for service. very poor way to run a shop.....

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Avondale Dodge Chrysler Jeep:
I took a trade that was valued at $17,900 they gave me 6,000 for it and turned around and sold it for $26,000 the following weekend. Do not go to them at all for anything, they will RIP YOU OFF!

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