BIll Cooke

Reason for Visit: Service

I recommend this dealer: No

My Review of BIll Cooke:
It is obvious that money is more important than their costumers. I have spent more time on the phone dealing with rude people. One in particular, couldn't give a straight answer. They kept my car for 2 weeks with out any real reason.

do not buy a car from them, do not get your car worked on by them they will take you for all of your money!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of BIll Cooke:
Took car in because in cold weather had frozen door handles. Dealer replaced entire lock and handle mechanism on drivers side with mis-matched lock - needed different key for drivers side and passanger side locks, very convenient!!!<br>Briefly thereafter (same winter) doors froze again, they suggested replacing the entire lock and handle mechanism again. I said &quot;Oh, good, it will be covered under warantee since you just did this a few weeks ago&quot; they looked at computer paused and said it would probably be fixed with some lubricating/cleaning spray.<br>Why didnt they do this the first time? Was it because they wanted to bilk me out of money? I cant know for sure, but I found them to be not very courteous, and I think that they are not really looking out for the customer.<br>I will never go back and i reccomend that noone else use their service.

Was this review helpful to you? Yes | No