BMW Gallery Norwell

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Martin

My Review of BMW Gallery Norwell:
The dealership and particularly the salesman Steve Martin exceeded all my expectations for buying the car. I found Steve to be very attentive and extremely knowledgeable about the car. It was a pleasureable and low stress experience for me and I would highly recommend the dealership and Steve.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Avery Trumbo, Rori (clerk)

My Review of BMW Gallery Norwell:
For anyone looking to do business with a reputable dealer - look elsewhere. After purchasing four (4) BMW's from this dealer, and personally escorting two friends to do the same over the past several years - I have become a BMW Gallery "expert" of sorts. Once you drive off with your new or pre-owned vehicle, you are no longer appreciated as a customer, treated with respect, or managed effectively by the service department. After many years of ill-treatment, misdiagnosis, over-charging, underperformance, and down-right rude behavior (especially by none other than the Sales Manager himself, Avery Trumbo, and the young, with bad-attitude receptionist Rori) I'm taking my business elsewhere. In my profession, there are many collegues who either have purchased BMW's or will be doing so in the near future. I can assure you - they will not be doing so from BMW Gallery of Norwell.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of BMW Gallery Norwell:
Many of these reviews say it all - great on sales, horrible thereafter. Lot's of smiles when you go for service, but they are far more interested in up-sell than diagnosing and delivering the services needed. On more than one occasion they have recommended service that they had previously performed and charged me for - I told them to check their records and they basically said "oops". Bottom line was they either did not do the work they had already charged me for (illegal), or did not properly inspect the car before recommending additional service (a more likely scenario - not illegal, but unethical at best). Strongly recommend getting a second opinion before you turn these guys loose under your hood and they charge you thousands of dollarssfor work that may not be needed. Beware the up-sell here.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Siobhan Hunter

My Review of BMW Gallery Norwell:
Siobhan made the buying experience enjoyable from start to finish. The car, of course, sold itself, but I felt no pressure from anyone on the sales staff. The attitude was one of 'We've got great cars here, if you want one, we can help." Both the sales staff and the service department at the dealership helped me resolve a minor transmission problem quickly and effectively, and followed up the next day to be sure the problem stayed resolved, again with an attitude of courtesy and concern. I'll not hesitate to return to BMW Gallery for my next car.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Akasten

My Review of BMW Gallery Norwell:
Great salesman, HORRIBLE back office. I leased a 540i from them - ordered the car in May (at the port at the time of my order), submitted the credit app and was told I was pre-approved and locked in for the lease. <br><br>Turns out the dipsh_t finance guy never submitted the application. By the time the car was ready it was June ... the BMW Finance lease deal had changed ... and they told me they couldn't deliver the car as promised (with a SIGNED contract, no less!) To make matters worse, I had sold my Mercedes in a private sale that morning, so was now without wheels.<br><br>If it hadn't been for Jeff Akasten I would have walked on the deal. He put me in a loaner for the ONE SOLID WEEK it took them to straighten the mess out. The General Manager was absolutely useless - Jeff had to get the owner involved with BMW Finance to get me my car at the agreed upon price.<br><br>Summary: Jeff is the BEST - don't buy a car here unless it's from him! The finance dept and management team are clueless.

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