We purchased a 2008 BMW 528i from this dealership in October of 2015. The car had some cosmetic things that needed to be done to it, new windshield, new paint, etc. But when we purchased the car, we were told it was in great condition, all the service had been done at this particular dealership, said it had no problems. Six weeks after purchasing the car, it began smoking. Took it to the dealership only to find it it had 2 oil leaks--one in the oil pan and the valve cover gasket was cracked. I also informed them that the heater was not working in the top vents, it only blew out cool air from the top. They had the car at the dealership for a few days, fixed the oil leaks and supposedly fixed the heat. I got the car back, and the heater still would not work. I called them again and informed them of this--they took the car back, and finally got the heater repaired. I met the service manager in Camden to pick up the car and give them the loaner car back. When I drove off, I noticed it didn't sound exactly right, but I just thought I needed to get used to driving it again after driving the loaner. I drove the car for one day, to and from work. On the way home from work (the day after I picked the car back up), something started scraping and knocking underneath the car. After stopping several times to try to figure out what the issue was, I called the dealership and informed them of the issue. They sent a tow truck the following morning to pick the car up because I told them it was not safe to drive. I also informed them I was going out of town the day they picked the car back up, and they made no effort to give me a loaner car, they threw that off on the manager at Enterprise to contact me and set everything up. After hours of being on the phone back and forth with Enterprise and the dealership, I finally got a rental car. When we picked the car up, we were made to sign a waiver stating that the dealership was not responsible for any further repairs on the vehicle unless they were covered under warranty. Less than 3 months later, I got a flat tire on my way home from work, and upon inspection, we found that the tires were completely dry rotted on the back and the metal wires from the tires were showing through all the way around. They certainly should have seen this when they were repairing the sub-frame on the vehicle.
I feel like they got a piece of crap car and just wanted to get rid of it. We have had nothing but trouble out of this car since we got it, and they seem unconcerned about it. Every time we called about the issues we were having, the service department was very rude, and even when the service manager brought my car to me after the heater had been repaired, he basically gave me my keys and left--didn't bother to give me any paperwork or explain to me what was done. Poor customer service. And the fact that we were made to sign a waiver stating that all further repairs were up to us to pay for, makes me believe that there is more wrong with this car than we have found so far.
We will never purchase from here again. Save yourself the trouble and go somewhere else.
I Recommend This Dealer:
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