BMW Peabody

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Peabody:
This dealership is worth the short drive from the "Automile". I emailed their web site Friday night and got a phone call the next morning. Two follow up calls with Kevin secured my X5 with a trade by days end Saturday. I secured financing on Sunday via email and was driving my new X5 by Monday night. Their offer for my trade was generous and they came down to MY price on the new vehicle.
No Stress, no pressure, no sweat.
They now have my business.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Peabody:
I called about a 330ci that I really wanted. The guy on the phone said "yeah, come on in" etc. I went in and he was gone for the day, even though we agreed to meet after work. Immedately, they stuck me with an obviously experienced older sales guy who tried to hit me with the bait and switch. When I made it clear that I could not budge from my limit, he basically shrugged and walked away.
Very smug dealers and my sister-in-law has had service trouble at the same dealership. I went out and bought an Infiniti the next day.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Peabody:
i went in for a new lease on a 07 328 coupe. gave them a deposit and submited a application for the lease. then lease wasnt approved because i just got a new 07 x5 4.8 3 weeks ago so i asked for my deposit back. its a month later and they still havent returned my deposit. i called my sales guy again and again and he keep on saying he will check on it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Peabody:
I purchased a 2000 540i from this dealership and from day 1 it had problems with the driver seat. The dealer tried to repair this ten times but each time the problem came back after a few months. They refused to replace the seat or offer any solution other than "we'll try to fix it again". We are now in court over this.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Peabody:
I got fired as a customer from BMW Peabody for giving them a bad rating when BMW NA called me and I gave them a low CSI score. {I have the voicemail to prove it -- email me and I will send you the WAV file - very poor form for them.}

My problem started when the service manager would not honor a 20% discount on parts -- that I earned by being a BMW CCA car club member. Just a real jerk with a big ego who needed to beat up a young (but self-made) customer.

Anyway, the dealer never made any attempt to keep me -- just a nast voice mail. I have had my BMW's serviced in San Francisco, Marin, Annapolis (MD), Charlottesville (VA), Dulles (VA) and never experienced such a pathetic treatment from a dealership. Beware!


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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Peabody:
I had worked out a good deal with the salesman on a new 330Ci. Plus, BMW was offering 1.9% financing.

Then, Rich McNeil takes over as the new sales manager. My salesman tells me the APR is 5%. I asked about the special financing rate. “There is none.” I said, “Oh, not even the one that all the other dealers are offering and that is listed on all the websites?” He says he’ll get back to me. He calls later and says that they can only offer me 2.9%, and that 1.9% is just their buy rate, and they have to make money on the financing. I said, "Well, other dealers are giving 1.9% financing." He doesn't know anything about that.

He told me the car was ready for delivery the next day. I said great, but since they’re trying to screw me on the APR, I need to secure financing from my credit union first, which may take a few days.

Then Sales Manager Rich McNeil calls me 5 minutes later. "Do you want this car or not? If not, we're going to sell the car this weekend. I NEED AN ANSWER RIGHT NOW." This, after I waited TWO MONTHS for the car to be custom built and shipped from Germany.

"You need an answer right now? Then no."

If sales is like that, the service department must be horrible.


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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Peabody:
once they done with sale of the car they have nothing to do with you. they didnt program anything on my car. when i requested they said will do on 1 st service. i have to get it done else where by paying another dealer. incorrect number of keys given. gotto call the bmw usa to push this guys to gimme the keys.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Peabody:
Went in to buy a 330cic. Met with Rick. REcommended by a friend. Great person! No hassles. One great price. Helped me out on trade in. Will keep you posted on rest of buying process.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Peabody:
BAD EXPERIENCE

I dropped my $50K+ 2002 BMW M3 off to BMW Peabody for a routine service. When I returned to pick up the car a few days later, it had an extra 460 miles on the odometer.

I have to admit the service manager was responsive by returning my calls and they did not deny anything as well as they took corrective action by changing their policy how employees could get keys to the customer’s cars. However, they never caught the culprit and did not seem to go far enough in trying to find the person. Whoever did it still works there, and what is saying he won’t do it again?

It is a shame; they were a good dealership when it came to repair work.

Won’t ever return. Not sure I’m ever going to buy another BMW again either because I can’t find a good dealership in the Boston area.


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Peabody:
No BS sales approach and a service department that cares about your car almost as much as you do.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Peabody:
This is by far the best dealership I have ever dealt with. Alex, especially is a great guy, easy to talk to, always nice, and treated a 16 year old kid with as much respect as a grown man. This is not to draw attention away from the service department where Rob Hannafin and Jeb Brackbill have helped me beyond their call of duty would require. I can not say anything more about this dealership, I have only had positive experiences and suggest it to anyone in search of a BMW.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Peabody:
Lowest price in eastern half of MA. Very friendly. Got exactly what i wanted. Received delivery a week early. Alex is a great honest guy. Will go to peabody when i purchase an M3 in a couple of years, and i will refer anyone buying a BMW to Alex in Peabody.



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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Peabody:
John was very pleasant to deal with. No major problems. Actually took delivery in Spartanburg, but my trade in experience was excellent and getting the inspection sticker afterwards was a piece of cake.

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