BMW Seattle

I contacted BMW Seattle regarding my interest in an X4. I received an email from the customer service manager that a salesperson would be in touch. The CSM checked backed to see if anyone had contacted me I received an email from the customer service manager that a salesperson would be in touch. The CSM checked backed to see if anyone had contacted me and assured me they would be in touch. I never received a response after a week of trading emails. I gave up and went to another local dealership to purchase my vehicle. Would not recommend this dealership. More

Their response was rapid, but the followup was less than impressive. Their prices were all 3 to 5k over other dealers. impressive. Their prices were all 3 to 5k over other dealers. More

Accompanied my son to BMW of Seattle to purchase his first car. Benson Yim patiently worked with him and made him feel comfortable throughout the whole process. Benson was very professional, down to ear first car. Benson Yim patiently worked with him and made him feel comfortable throughout the whole process. Benson was very professional, down to earth, and made him feel at ease about the purchase. Randall Nakamura in finance also provided us with excellent service. Randall was quick yet thorough explaining everything to us. Thank you both for making my son’s first car buying experience a positive one. -Marcel L More

I had routine maintenance service done on my 2019 BMW X5 at the dealership. Upon receiving the vehicle back, the final report indicated that all service items were completed and the vehicle checks showed no at the dealership. Upon receiving the vehicle back, the final report indicated that all service items were completed and the vehicle checks showed no issues. However, shortly after leaving the dealership I received a low coolant warning light. When I checked under the hood, the coolant was nearly empty. I have concerns that proper inspection protocols may not have been thoroughly followed in this case. My understanding is that best practice is to check fluid levels as part of the maintenance process. While I recognize there are technical reasons that make it unsafe to top off coolant when the engine is warm, it would seem prudent to annotate the low level on the service sheet and top it off once the vehicle cooled. I raised my concerns with the service advisor but did not feel he adequately addressed the situation. I would appreciate the opportunity to discuss this further and understand what quality control measures can be implemented to prevent oversights like this in the future. My goal is to provide constructive feedback so that you can improve the service experience for all customers. More

Service technicians disconnected my dash cam and damaged a wire (rear camera wire) to my dash cam. It's a screw-in wire which appears that the technician pulled it out without realizing it's threaded. They a wire (rear camera wire) to my dash cam. It's a screw-in wire which appears that the technician pulled it out without realizing it's threaded. They didn't even have the nerve to plug-in the other wire which is for power. Unplugging the dash cam seems a little suspicious. My Dashcam starts recording as soon the car is unlocked (BMW). The way the Dashcam records, it is without reasonable doubt, the memory card was removed and files were deleted. If you have a nicer car, be suspicious. More

Easy, Fast, Fun! Not 3 words I’d typically use when purchasing a car but Benson Yim and BMW team in Seattle gave us an exceptional experience! A working mom of 3, I Not 3 words I’d typically use when purchasing a car but Benson Yim and BMW team in Seattle gave us an exceptional experience! A working mom of 3, I don’t have time to waste. Benson respected my time, was extremely friendly and responsive. Together, we worked to find the right car at the right price. Extremely thankful I found BMW of Seattle - You’ll have a repeat customer soon! More

Benson Yim. . Thank you very much for making our New Year as our family grows. You were a significant part.... You're professionalism follow-up and research is gr . Thank you very much for making our New Year as our family grows. You were a significant part.... You're professionalism follow-up and research is greatly appreciated our new vehicle Is perfect for our next step...Donald Bloss More

I recently bought an i4 from Seattle BMW and enjoyed working with both Benson and Robert. They were friendly, helpful and not pushy, the lease process was easy, and I am loving the car. working with both Benson and Robert. They were friendly, helpful and not pushy, the lease process was easy, and I am loving the car. More

My experience with BMW Seattle was excellent in every way. Robert was very helpful in getting me into the exact vehicle I was looking for. Andy made the lease process as easy as possible. And Quinn wa way. Robert was very helpful in getting me into the exact vehicle I was looking for. Andy made the lease process as easy as possible. And Quinn was welcoming from the point of my first contact. Great selection. Great facility. More

I have lodged a formal complaint with the BBB who has given BMW Seattle a D- rating for not responding to formal complaints. I was sold a certified pre-owned lemon 2019 X5 that is still under warranty. T given BMW Seattle a D- rating for not responding to formal complaints. I was sold a certified pre-owned lemon 2019 X5 that is still under warranty. This car has had numerous issues that have required towing, $3500 in safety feature malfunctioning, and promises not kept at the time of purchase, all of which have been carefully outlined in my formal complaint to the BBB. More