BMW and MINI of South Atlanta

BMW and MINI of South Atlanta
4171 Jonesboro Rd
Union City, Georgia 30291
(770) 969-0755

Manufacturers: BMW, MINI


Most Reviewed Employees
Bob McLoughlin Bob McLoughlin
Internet Director
Sergey Marinin Sergey Marinin
Service Advisor
Ruth Kimble Ruth Kimble
Finance Manager
Paskel Simmons Paskel Simmons
Service Advisor
Marty Martino Marty Martino
MINI Service Advisor
Leroy Sims Leroy Sims
Client Advisor
Leslie Duncan Leslie Duncan
Corporate & V.I.P.Sales
Bryce Hahs Bryce Hahs
Service Advisor
Brian Barrett Brian Barrett
Service Advisor
Amanda Harwood Amanda Harwood
Motoring Advisor
Need a New Car?

Dealership Amenities
free Airport parking when Servicing with us
Cash for Clunkers Dealership

Hours of Operation
Sales/Showroom

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
59 Reviews
BMW and MINI of South Atlanta

Overall Score: 4.5 Star Rating4.4



About BMW and MINI of South Atlanta
Certified: BMW and MINI of South Atlanta
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, BMW and MINI of South Atlanta has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About BMW and MINI of South Atlanta
BMW & MINI of South Atlanta are part of the SONS Automotive Group, which was founded in 2006. The name is new to Atlanta, however the Nalley Family has been doing business in Atlanta since 1955. We are recognized as one of the premier, family-owned dealership groups in the country. You'll notice the broad BMW and MINI New Car Inventory with the new BMW X6 Sports Activity Coupe, re-designed MINI Cooper convertible, the BMW 1 Series and multiple, award-winning BMW 3, as well as MINI Cooper Clubman and MINI Cooper JCW. Our selection on Certified Pre-Owned BMW's including the BMW 5 Series and BMW 7 Series, BMW SAV's/SUV's X5, BMW X3, great inventory on MINI's as well as luxury vehicles of other makes are fulfilling a Car Enthusiasts dream.

AnnaB07
4/10/2012 10:27:55 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: john

My Review of BMW and MINI of South Atlanta:
Bought a Mini Cooper map light and sun shield on the 21st of March 2012.

Paid by credit card over the phone and received the sun shield one week after purchase.

Noted that the map light was missing but thought that they may have been shipped in separate packages.

Phoned the shop this morning (April 10th) and gave the reference number and details of purchase.

Gentleman on the phone doubted my honesty saying that he had no reason to doubt his employee and made me feel like I was lying about not having received the light.

He also mentioned that the said light was packed in the same box with the sunscreen, what was not true as the box was too small to accommodate both parts.

I felt the gentleman i spoke to was patronizing and rude.

Will not recommend this dealer to anyone.

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stephencurry
3/11/2012 9:34:22 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amy Varghese, Jason Powenski, Jessica Heming

My Review of BMW and MINI of South Atlanta:
Can an upscale car dealer deliver down-home service? This one can. A great, great experience, start to finish. I would happily buy from Amy, Jessica, and Jason again. Full disclosure: I had a less than perfect experience with MINI of South Atlanta four years ago, when they delivered my MINI incorrectly (left the shipping blocks in my suspension) and I had problems as a result for over a year. In 2008 I definitely found the team less than responsive to my needs. But in 2012, I recommend MINI of South Atlanta without hesitation. Here's the great news: the sales staff has been completely turned over since my last purchase, and for me the difference was like night and day. I decided to give them a second chance and am so glad I did. Amy and Jessica were patient with my multiple weekends of tire-kicking, and Jason was the antithesis of the "let me go ask my manager" sales manager. Accessible, personable, and helpful. There's nothing "wrong" with the other MINI dealers I visited, and some of them certain have fancier stores and such, but ultimately a sales experience comes down to people, and that's where this dealership shines. Be sure to get everything clear with the finance/warranty folks; this is the one part of the experience where you might need to take the time and ask the questions and use precise language to be sure you're getting exactly what you want. But ultimately, their people play fair. I give this dealership a 5.

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MiniLvwtido
2/29/2012 11:29:38 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jessica Heming

My Review of BMW and MINI of South Atlanta:
I have wanted a Mini for many years but I just never thought it possible. So now I'm 30 years old and married with no kids but have 3 large dogs who like to travel as much as we do. We were turned on to the Mini Countryman by a friend of ours who had just gotten hers and Loved it. We were driving a mid-size SUV and while it was a nice vehicle it was getting a little older and the gas mileage wasn't the best. So I was able to appeal to my husbands frugal side (using the savings on gas argument) and I convinced my hubby to "just look" at one. We went to Mini of South Atlanta first and of course I fell in love! Because the Countryman is a new model there weren't a ton to choose from on the lot for purchasing. I am a techy nerd and am pretty spoiled so I wanted all of the bells and whistles. Plus I love a manual and had to have the bench seat for Beastie hauling. So with that said my requirements were pretty stiff. I left my stipulations with Jessica to call if she found anything matching so I began my search all over the US. I wasn't able to find any in the US that met my requirements. So back to Mini of South Atlanta where Jessica helped us put in our order. Now I don't know about most people but two months is a long time for me. To make things worse we sold the SUV within the first week we had it up for sale so we were down to one vehicle. Jessica was so good at keeping me informed. It made the wait less painful. I had sort of become obsessed with this car who I named Rupert. I joined a forum for Mini enthusiasts and heard so many horrible stories about people not being able to get in contact with their dealer for anything. I just kept bragging on how good my "MiniPerson", I called her, was. Mini offers an Owners Lounge tracking service and it was at least a day behind but Jessica was texting or emailing me any updates as soon as they happened. After production she let me know the boat Rupert was on and the estimated arrival date.

Rupert arrived on a Thursday and Jessica knew how bad I wanted to be there to see him, even though I had to wait a day to pick him up, she came in on her day off to take a picture of him and text it to me. He was beautiful, just as I imagined! Friday came and my Hubby and I went to sign the papers to bring him home! When we arrived Rupert was in the show room with a sign saying Rupert is being adopted. I almost cried! The fact that Jessica not only listened to me and accepted my passion about this car, but took the time to put that sweet personal touch in him for when I came to pick him up, meant a lot! Everyone there was so helpful! The finance guy (not my favorite part) was very helpful and explained everything thoroughly.

So now I am a proud owner of a beautiful Rupert and am so thankful for the help and genuine care given by Jessica and the rest of the Mini/BMW of South Atlanta. While showing him off the other day, a dent was found and Jessica had it arranged to get fixed today along with getting his stripes put on. I was given a loaner for the day and Rupert looks Awesome all striped and dent free!

Big Thanks to Jessica and Mini of South Atlanta!!

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DaveKoffman
1/4/2012 10:07:29 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jessica Heming

My Review of BMW and MINI of South Atlanta:
My wife has wanted a Clubman for over a year now and I decided to surprise her with a Mini Xmas present for 2011. I scheduled a test drive with Mini of South Atlanta and Jessica Heming, one of the motoring advisors spent an afternoon going over every aspect of the 2012 Mini Clubman and letting me test drive different options. I knew up front the model and color scheme, but the dealer didnt have one on the lot. Jessica worked with Jason Powenski, the motoring manager to find the exact model I wanted which was in another state and had to be re-routed. It took them a good couple of hours of hard work to get everything setup...it arrived in a couple of days, they had it prepped and paperwork processed for me upfront, so the purchase was extremely easy. Jessica also took time away from her vacation to meet with me and set me up with a lot of great extra gifts - the whole Xmas was Mini-themed - very cool...I surprised my wife by hiding the key fob in a 1:18 scale model Clubman - she was really making fun of the little model Mini, until she opened the boot doors and found the key - her words were "Holy -Insert Expletive Here- KEYS!!!" - This was Jessica's idea and was really fun to see happen. My experience with Mini of South Atlanta was incredible - easy going, intelligent, fun bunch of folks. I also went to Global Imports Mini in North Atlanta - I couldn't deal with these guys - they wouldn't even talk with me and had a really uptight attitude - very uncool. This pepper white Clubman S is just a blast to drive - wifey loves it - needless to say, my friends will have to up thier game - I'll send them to Jessica!

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ShantiMom
12/19/2011 9:27:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Amy Varghese

My Review of BMW and MINI of South Atlanta:
Amy has kept in email contact with me for about a year now regarding my search for a yellow Mini. When I came in for service on my 2009 Mini, I spoke with Amy about how I'd like to get a new Mini. She listened to my "must haves," and found me the perfect used 2011 Mini hardtop. The solution met my "must haves" and fit my budget. She was very patient with me (this process took me several hours to make a decision) was not pushy at all. Ms. Kimble in finance and Mr. Barrett the service manager were also especially kind and professional. Thank you all.

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weslee
10/21/2011 9:39:25 AM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Bryce Hahs

My Review of BMW and MINI of South Atlanta:
I like this dealership, but I would not use Bryce Hahs for service.

He consistently recommends items that are not needed. He sets time slots that are not achieveable. He adds extra costs. He says he will call you back and often does not.

He certainly is not a good fit for the rest of this dealership.

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Carbuyer82
10/8/2011 2:10:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Amy Varghese & Brian Barrett

My Review of BMW and MINI of South Atlanta:
Oh where do I begin? From start to finish, this has been the BEST experience I have ever had with a delearship (And.. I've had a lot). I walked in and was greeted warmly, toured a few cars and test drove the car that I ended up purchasing. My 2007 Mini Cooper S has been a dream and even when I was having an issue, I brought the car in and Brian Barrett in Service was nothing short of fantastic. In an economy like this, with prices and rates being crazy, it's really refreshing to know there are great people out there that are willing to make the car buying experience phenomenal and super easy. Thank you! You guys are absolutely fantastic. "Nigel" is great=)

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twitchit72
10/8/2011 1:51:27 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Brice

My Review of BMW and MINI of South Atlanta:
Where do I start? Brought an older (97) 318 in for check engine light on The mis-diagnosed my car and were happy to take my money. They wanted close to $100 to change parts that at extreme mark up would be $400-$500. The bad part is to change these parts would take removing 2 screws and 4 hose clamps! That's $500-$600 for less than 10 minutes of work! DO NOT GO THERE! I did that work myself and it did not fix the car. Bottom line is they couldn't troubleshoot a lawn mower with the latest Fluke meter!

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jerrybrooks
10/8/2011 10:48:40 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jessica Heming

My Review of BMW and MINI of South Atlanta:
This was my firs MINI and I was not sure about any of the options. Jessica Heming explained the options to us and make some recommendations that my wife and I really like.

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mwine
9/25/2011 1:45:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amy Varghese

My Review of BMW and MINI of South Atlanta:
Purchasing our first Cooper Mini was a great experience. Amy was extremely knowledgable in all aspects of the product. She was friendly, accommodating and went out of her way to make our experience a pleasant one. Wouldf highly recommend this dealership and this sales rep.

Michael and Nancy Wine

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