BMW of Annapolis

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sales Manager Frank, Sales Advisor Richard Saah , Business Manager David Mier

My Review of BMW of Annapolis:
I searched bmwusa.com's CPO model search for a BMW 330i with 6-speed, sport package, cold-weather package, and premium package. Of the vehicles I looked at, the CPO 330i being sold by BMW of Annapolis was the nicest in terms of low miles, overall condition, well-cared for, and being exactly what I wanted (color, features, condition, etc...).

My home is in Ohio and I made arrangements to fly in to Baltimore. The Sales Manager, Frank, extended every courtesy including arranging to have me picked up at the airport. I had previously discussed the vehicle with him. After he learned what I was interested in and the high standards I had, he said this vehicle would exceed my expectations. It did!

The BMW 330i at BMW of Annapolis was extremely sharp and I could tell within minutes it was exactly what I had been looking for. The Sales Advisor, Richard Saah, was very professional, helpful, and courteous, all the while letting me take my time. I truly believe he was sincere when he made the comment his job was to make sure I was comfortable with the vehicle and to provide as much information and assistance as I needed. This was a very enjoyable sales experience in terms of meeting the staff, viewing the car, test drive, and coming up with a "fair" deal.

By the way, I especially appreciate BMW of Annapolis for accommodating an additional request. Before purchasing the car I asked to take it in to the service facility. There they raised it up on a lift and let me look underneath and ask one of their technicians several questions. This further made me feel comfortable that the car was well-cared for by its previous owner.

After the sale Richard assisted me with directions from Annapolis, through Baltimore, to the interstate home (over 400 miles). He called to check on me during my drive home. Several days later he checked up again and assisted me with getting the home-link feature to sync with my garage door opener. Every aspect of my BMW of Annapolis experience was above and beyond my highest expectations!

I would highly recommend them to anyone in the area looking to purchased a CPO or a new BMW!



Jeff Murrin
Cleveland, Ohio

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rykiel, Dave Mier

My Review of BMW of Annapolis:
My overall buying experience at BMW of Annapolis was a great one. Dan Rykiel is a very professional Client Advisor and was very nice to work with.

I was initially undecided between two different 2009 car models that the dealership had on the lot. In the end I was leaning strongly towards one over the other. Dan arranged for me to take the car I was leaning towards home overnight to see how it would fit my family's lifestyle. I loved the car, but it was missing a few options that I really wanted. I decided to take it back the next morning and not buy it. Dan was very understanding and that made me feel better about my decision. Never once did he try to push me to buy the car. I called him back about a week later after I had gone over all the possible options to talk about placing an order for a 2010 car exactly the way I wanted it. Dan and I worked out what I thought to be a fair deal and I gave them my deposit.

I had many other communications (email, phone, and in person) with Dan after ordering the car. Dan helped me set up a BMW Performance Center Delivery down in Spartanburg, SC the night before he was leaving on vacation. I recall that his final email of the night was timestamped close to midnight. He also called me several times to make sure that I had all the necessary forms and information I needed for the delivery. He also called me a few times just to update me on the build status of my car. That's what I call great customer service, friendliness, and quality of work!

My wife and I dealt with Dave Mier, the dealership's Business Manager, when it came time to sign the important papers. He was also extremely professional and easy to work with. He made sure we went over all the papers and understood what we were signing. He was definitely not pushy when it came time to offer additional optional dealer services like paint protection and tire and wheel warranties. Dave made the process quick and easy.

I will definitely recommend BMW of Annapolis to any prospective BMW buyer. I will also definitely call Dan when it comes time for my next car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rykiel, manager

My Review of BMW of Annapolis:
I am never a true fan of the car dealer approach to sales. I never enjoy the back-and-forth... salesman to manager... interaction. I would much rather just have the no haggle approach to buying cars. Until that time exists, I will never give a 'highest' rating.

The dealership was clean. The people were friendly. We were both treated with high respect.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Saah

My Review of BMW of Annapolis:
First, we thought we were at the new dealership and were ready to leave and take the drive further down the road. However, I am glad we did not leave.

Mr. Saah was an exceptional saleman. Not too pushy, overbearing or talkative. He also listenend and understood our needs.

We were and are still am extremely pleased with the purchase of our first BMW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rykiel, Dave Mier

My Review of BMW of Annapolis:
Our salesman,Dan Rykiel, was attentive, professional, and thorough throughout the entire purchase process from ordering to delivery. In addition to his phone calls to update us on the order, we were able to follow the building of our car online. On the day we picked up the car, Dan spent several hours with us in a hands-on orientation to the car's features. He was methodical but friendly; no detail was overlooked. Business Manager,Dave Mier, was clear on what we needed to bring with us on the day of purchase and carefully explained to us the service options for our new vehicle. The friendly and helpful demeanor of both Dan and Dave made it a pleasure to do business.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rykiel

My Review of BMW of Annapolis:
This was our first visit to the Annapolis BMW dealership and overall it was a very positive experience. Dan Rykiel, our sales representative, was very professional and courteous and did an excellent job looking after us throughout the entire process.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rykiel, Dave Mier

My Review of BMW of Annapolis:
Dan provided exceptional customer service throughout my entire experience at BMW. This is my first BMW, and as such I teemed with questions relating to performance, handling, options, warranties and other key market differentiators. I am incredibly difficult to please, but I tip my hat to Dan because he carefully and thoroughly guided me through each step of the process to ensure my happiness. Dave was friendly and knowledgeable as I completed my purchase, and I walked away knowing I received the best possible deal. I love my new car! I fully recommend this dealership without reservation.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rykiel

My Review of BMW of Annapolis:
Dan and Gary were great! Would definitely recommend buying from them. The experience was low pressure, high level customer service, extremely knowledgeable, and good pricing. This was our first BMW purchase (we have owned mostly Lexus and Toyota products our whole adult lives). I am very impressed with the quality of the product!

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: D

My Review of BMW of Annapolis:
We are a 3 BMW car family. Our repeated experiences at Annapolis BMW has been consistently bad to poor. We have moved our business to an independent garage and Russel BMW. What amazes me more is that there is no change from Tate to Annapolis BMW ownership, the location must be jinxed. From poor committment follow up on a purchase of a certified used car, to no loaners when I arrived, to long, long lead times for a service slot and loaner, to denting my car bringing it up to me after service while I sat there, to repeated meetings with mgt. to discuss issues only to have most people I've dealt with having left the company by my next visit, to most impersonal service team of all dealers regarless of the brand. This group needs to get its act together.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ahmad Bullock and David Mier

My Review of BMW of Annapolis:
This was my first BMW purchase and it was a very pleasant one. Everyone worked hard to make sure I was satisfied with my purchase. I would definitely purchase my next BMW from them and I will recommend them to my friends. Thanks for making this a good experience for me..

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