BMW of Bellevue

Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bellevue:
Most recenmtly I was shopping for a Z4 for my wife. Bellevue BMW lied to me about their inventory, never responded to my emails except with form letters, shifted me between 3 different sales people, claimed they had never spoken to me when I went to the manager and complained. I produced the emails showing me that they had. The sales manager tried to get me to deal with him directly, still wouldn't give me a price, and then tried to flat lowball me (by several thousand dollars on a trade. <br><br>Unless you want this kind of abuse go elsewhere.<br><br>Seattle BMW by comparison was prompt courteous, gave me a decent price, gave me exactly what I though my trade was worth, and finally, cut me a lease quote that was within $10 (!) of what my lease estimator software reported back. They followed through on everything the said and, oh yeah, had exactly the car I was looking for in stock.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bellevue:
Reading the reviews of this dealership, you'd think I went to a different place yesterday. My car has one xenon headlight out. I drove to this dealership, had to wait a good time for help, and when I explained the problem they would not even look at the car. Told me to come back in 11 days. Driving with one headlight is a safety hazard (plus, it's illegal), all they would do is give me a copy of the deferred appointment in case I get pulled over.<br>I was pretty dissapointed.<br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bellevue:
The salesmen are really unfriendly. Had two experiences here. When I bought my first car in 2002, the salesman really treated me unfairly, but somehow I bought the car. Now I am looking to trade in my car for another car, but again, the salesperson is a joke, although he is friendly. He kept on promising to call me, but never did. It was always me who called him, and he would say that he was gonna try to find the car for me in other dealerships in the west coast, but he would always say that the other dealerships would not call him back. Had been waiting for almost two weeks now. Promised me to get the car real soon, but now he's going to Vegas before even working on my car...<br><br>The service department is great, though. I would recommend you to go to this guy called Kenneth Stoner. He's a great guy! He helped me a lot. This guy saves BMW of Bellevue by giving me a great customer service. <br><br>Wouldn't recommend the sales department.<br>Fully recommend the service department.

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