BMW of Bridgeport (Helmuts)

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Bridgeport (Helmuts):
This had to be one of the most pleasant experiences I have ever had purchasing a car. David was one of the most knowledgeable sales people I have ever dealt with. Car was delivered as promised. David spent time showing my wife all the bells and whistles. Would highly recommend this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bridgeport (Helmuts):
My husband and I needed to buy a sedan AND an SUV in one month. We chose BMW. We decided to buy the sedan first, and let all of the dealers know we wanted two cars.

This saga is HARD TO BELIEVE:
After a failed attempt to purchase a NEW 2007 328xi (from GReenwich), we decided to purchase from BMW Bridgeport, as it is near our home. In the first round of bidding, Bridgeport refused to come down in price. So we put a deposit on a car with Greenwich, and when the Bridgeport salesperson found out, she sent us an email that said "...I am so sorry you decided to buy the car in Greenwich, did you know that you will have to drive an hour to get it serviced?" Rattled, my husband and I disregarded her sour grapes email, and let Greenwich know of the obvious undercutting/back-stabbing/unprofessionalism.

We tried to purchase the car at Greenwich. Then, the salesperson who was helping us quit and they sold the car to someone else! Determined to but the 328xi, we went for another round with Bridgeport. Although the dealership did not offer a competitive price in the first two rounds of bidding, they finally decided to match BMW of Greenwich's price (she said "my manager doesn't think you will really end up buying this car, so he agreed to the deal".) Clearly, they thought we bargained too well. But, we did buy the car, for cash the next day. We went to the dealership two days later to pick up our car, and the salesperson was curt, almost rude. She told us that it was Saturday, so 'no one is available to show you how to use the car, we are swamped'. My husband and I thought she was joking, as there were 5 sales reps standing around, talking to each other! Only one other couple was in the entire showroom.


We went outside to see the brand new car after a few mins. of signing paperwork. As promised, our salesperson, whom we never met before, refused to show us how any of the gauges worked! She looked me in the eye and said 'they weren't allowed to on Saturday.' She walked away after putting the new plate on the car.

We were dumbfounded. What a HORRIBLE way to start a relationship with a dealership. They never tried to sell the SUV to us, despite the many mentions of needing one.

We bought an SUV 4 weeks later, from LEXUS. It was delivered to my house with flowers. What a difference. The BMW Dealership in Bridgeport won't be around for long if they do not learn how to treat their customers well. Lexus of WESTPORT has another $50K to thank them for.

Good Luck.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Bridgeport (Helmuts):
I really think alot of people exaggerate on these sites but everyone is has the right to their opinion. I have been servicing my beamers and have bought my beamers from bmw of bridgeport. I have received excellant to good service everytime I go their and I see them give good service to the other customers in the store. I have seen alot of staff changes but they seem to make you feel good when in their hands. No complaints from me.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bridgeport (Helmuts):
Great sales associate. No pressure and very knowledgable.

Overall a good experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bridgeport (Helmuts):
Horrible dealership. Every time my car has been there for service it has left with more problems than it came in with. They have screwed up my car on many occasions. Last time it was there they had it for 3 days, fixed the wrong part and charged me for it, killed the battery so that the car would not start and didn't call me when the car was ready. Another time I was there they claimed they could not find the problem but when I picked my car up something else wasn't working. Plus they do not provide BMW loaners to anyone under 25 years old. Stay far away! You are better off going to Watertown or Greenwich. Even their sales team is awful. I was considering buying a new 325 but the saleswoman refused a test drive and attempted to disqualify me without knowing anything about me. They are also extremely rude and disrespectful such as the time the salesman took me outside to look over a car while he was smoking his ciggarette in my FACE and refused to unlock the car so I could examine the interior.
What kind of service is this???

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bridgeport (Helmuts):
this is the worst experience i have ever had i brought my car in for a problem starting and they replaced a starter and i got the bill and thought it was high but i figure you get what you pay for well 2 days later the problem persisted so i called and talked to the manager fred stone to get in immediately he told me that they were busy for the next week so id have to wait so as mad as i was i waited and had many hard times starting my car well the week finally rolls around and i bring it in and i waited 3 hours while they "checked" it out when they came back and said nothing was wrong i questioned what they had done and inspected and all he could say is that it starts and he wanted to give me another bill for diagnosis he is single handedly the most incompetant manager i have ever met i dont think he has any automotive knowledge either he looked dumbfounded when i was asking him about the condition of the flywheel teeth i would never return there.once i left there without paying the diagnosis charge i went home and got under the car and found the problem to be a poor install the ground wire wasnt secured so i tightened it and been great ever since they get that much an hour and cant stand behind their mistakes ?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Bridgeport (Helmuts):
I saw this website and thought it would give me a great opportunity to write about my wonderful experience with my new BMW dealership, BMW of Bridgeport and especially my salesman, Joe Catanese. In the past year I have bought (2) new BMWs from Joe and each transaction was just a great experience. Joe was very low pressure and the most informative and knowledgable salesman I have ever done business with. One of the things I appreciated the most was Joe's ability to make decisions without going back and fourth with the "manager". I started the transaction with Joe, continued with Joe and ended with Joe. No closer, no finance guy, no non-sense! What a concept.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bridgeport (Helmuts):
Stay away - I agree. I had a Dinan supercharged 328 that was nearing warrantee expiration and had sticky linkage that obviously only needed cleaning, etc but the service manager told me it needed a new tranny. I laughed but he said it was covered under warrantee. I was confused since I thought the blower would void the warrantee. Told them to do it.<br><br>They call me while they are ripping off BMWNA with a phony warrantee claim and tell me that since I installed an M3 clutch in my car when they put the whole thing back together the clutch pedal was hitting the floor and there was no clutch - would have to drop the tranny, install the proper fork and charge me for it. I reluctantly agreed - what other option did I have? Bottom line was they tried burning me but I refused the credit card charge and wrote a letter to the owners to let them know what happened. Later spoke to a mechanic who no longer works there and he said that whenever an M3 would come in for service they would do donuts with the car and beat the crap out of it on the road test regardless of oil temp. He said ALL the mechanics do it - it's fun!<br><br>You couldn't PAY ME to bring my cars back there. I was also ready to buy my M3 from them but they told me I'd have to get in line and wait at least 8 months for a car. Found one from County Line that was going to production the following week. They are the losers in this situation.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bridgeport (Helmuts):
Please stay away from BMW of Bridgeport. Their service is the crappiest around. They are extremely fake to your face. Their workmanship is TERRIBLE, plus they don't give you the garantee of their workmanship. You have to give an arm and a leg to get a loaner, and they don't care for your vehicle while it's in for service. My car has gone into their dealership for service, and actually come out with more problems, and parts broken. Please take my advice and stay away from them.

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