Big thumbs down for this dealership. What initially appeared to be a pleasant dealership soon turned into a very bad experience. Salesman was never available, tried to sell me a vehicle which was more expensive than what I needed or wanted, and was not always professional . When we tried to make a deal, the salesman seemed offended that I would even suggest numbers different than his. Their pricing which was originally stated as being 1% over invoice turned into 2% over invoice and their "invoice" was higher than what the actual invoice price was. The trade was low-balled with many excuses as to how many repairs and replacements my vehicle required. After days of trying to negotiate and trying to reach the salesman I decided enough was enough. The salesman kept saying the vehicle may not even be available. Through research I knew the vehicle was available and ended up purchasing the vehicle I wanted at another BMW dealership who returned phone calls and made themselves available. It is a shame that customers are treated so poorly when we are the ones purchasing the vehicles. The residents of the Cape need and deserve a better BMW dealership.

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This dealership is a joke! The first time we went we where there for about 4 hours, the salesman didn't know anything about the car and instread of saying that he made up information as he went. I researched myself with my i-phone while on the test drive. The general manager was aweful putting my wife in a bad mood after he told her that they may have put to much money on the trade and might need to make an adjustment. After we had already agreed on numbers! Everytime we went in our salesman was busy and we had to wait. When i wanted to put a deposit down on the car to hold it until THEY had time to iron out the details of the deal, they said they didnt take deposits to hold cars. They told me they did non-refundable partial deposits (they might want to review the MA Consumer protection laws). They do this premier pricing (2.5% over invoice) its there policy not to negotiate any more, what works selling Jeeps doesn't work selling BMW's. Then i find out the car we are trying to buy has already been reported sold to BMW as a loaner vehicle, starting the warranty. We where going to lease so it wasnt a big deal. Had this dealership not been the only dealer with the exact car we wanted we would have purchased elsewhere. L

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I was completely mislead by Jay Horton. I dealt with him for well over a month about ordering a new car. Within a few weeks he gave me two completely different quotes for the exact same car. The same promotion was going on during this time frame. Once I questioned why the two different quotes. He ignored my attempts to contact him. Terrible service. I will never buy a car through this dealership and make sure I tell everyone I know in the area not to either!

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Good all around dealership. Web sales = Excellent. I was looking at a used 535xi with around 50k on it. I emailed Bryan with some questions, he was very helpful.

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Visited Viti Volvo to purchase a new 2012 XC90 Volvo. I had spent several days on line getting pricing information and had also talked to other Volvo dealers. When I arrived at the dealership I knew exactly what I wanted to spend and what I wanted for a trade in allowance for my 2004 XC90 Volvo. Over the two hours that we were there we went over the features that I wanted. They located the exact car including the color. While this was going on they road tested my trade in and then we went over the deal. They gave me a great price and apologized for a low trade in value that turned out to be in the range that I was willing to accept. The paper work was filled out and the deal finalized all of this in two hours. None of that back and forth having to talk to the manger as he got involved as soon as we were ready and made the deal.

My wife is a Real Estate Broker and has a customer that shopped all over for a new Volvo. In the end they wound up at Viti and got a better deal than they had found at any of the other dealers that they had visited.

Bottom line save time and go to Viti or go there in the end you will not be disappointed.

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Mr. Talbot's service was excellent. My family and I went for a vacation in Cape Cod and we accidentally hit the post of gas station. It was quite bad, as our rear windshield was completely shattered. We were told by BMW road assistance to go to his dealership. I didn't know how to approach anyone when we reached there. The first person I saw and talked to happened to be Brian, the General Manager. He directed us to the right people that could help us and they all turned out to be excellent. He even drove us to the nearest Wendy's for lunch because we didn't eat yet and it was not safe to cross the street on foot.

After our car was done being repaired, he even called us to make sure we were fine and that we would be able to safely travel back to Canada.

Mr. Talbot is a valuable asset for BMW. His serviced was beyond what we were expecting.

Very truly yours,
Ariel and Ana Kabigting

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