Great experience buying a used BMW.
I worked with Tom Potts, who I called out of the blue regarding a used wagon that I saw on both Cars.com and the BMW of Cape Cod site. Tom was extremely knowledgeable, excellent with clarity and frequency of communication. He went above and beyond by taking the car to Roundel Motor Werks in Sandwich (who I also very highly recommend) for an independent inspection. The car only needed an alignment, which Tom saw to. Tom also arranged for the registration and notified and dealt with my insurance agent.
Rich in financing helped the paperwork end of the deal get done smoothly. He also worked hard to find a variety of extended warranty options for me to consider.
Kyle, the BMW "genius," spent time showing me how all the tech worked, and made sure that I knew he was available for follow-up questions down the road.
Between Tom, Rich, and Kyle, I had a remarkably smooth, seamless transaction from my initial call to driving the car off the lot, all without setting foot in the dealership until pickup time.
This level of personal, caring service is particularly refreshing as I was not buying one of their new high $$ vehicles (when buying a used BMW at the RI Warwick dealer a few years back, I was treated as a third class citizen. Hence, even though they had a certified wagon I was interested in this time around, I didn't consider shopping there).
Tom, Rich,and Kyle were an efficient, friendly, and professional team. Very highly recommend working with them and BMW of Cape Cod. Definitely worth my trip down from the Boston area.
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