After contacting the owner of the dealership, he arranged a meeting between himself, me, and his son, the general manager. It was a positive meeting. After leaving that day, it was evident Joe, the owner, and his son, Nick, the manager, truly care about their customers, and forging a long term business relationship with him. It was indicated steps were taken to ensure an experience such as ours, detailed below, won't occur again. I have no firsthand evidence of what steps were taken to ensure this, but I would urge any prospective clients to not hesitate to contact Nick if they feel they haven't been treated fairly. He will take the time to ensure you end with a positive experience.
My husband and I just met with Ben, Anthony Laham and the sales manager (Richard Harrington), and the experience was possibly the worst we have ever had in purchasing any of the ten or more vehicles we've purchased together. It was repeatedly stated that the price the vehicle was offered at was not the best price they could offer, and still make money, but it was the only price they would offer the vehicle at. Who has ever heard of a dealership that does not negotiate, even a few hundred dollars, on a vehicle? It was repeatedly said the price was average market value. One has to wonder if they understand what "average" means. It means it is the median price, i.e. there are better prices, and there are worse prices. Who in their right mind settles for average?! It was implied we were stupid, and just could not understand their sales tactic, which we fully understood, but wholeheartedly disagreed with. When presented with information, the dealership sales people became combative, and condescending. It is the intimidation, condescension, and overall disrespectful way we were treated that is the most upsetting. When one sales associate was making no headway getting us to sign a deal, a second one appeared out of nowhere, and when he, too, failed, the sales manager appeared, until all three were there pushing the deal. We will only return to this dealership under extreme emergency should one of our current BMWs require service that will not allow us to travel to a different dealership. Steer clear of BMW of Cape Cod at all cost.
I Recommend This Dealer:
Ben, Sales Manager, and another Client Advisor
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