This dealership should be avoided at all costs. I experienced all of the typical cheap sales gimmicks being used on me, mysterious 'surcharges' being presented to me after negotiations, and so forth. after I repeatedly refused their attempts to pawn off on me, 2 wheel drive vehicles they wanted to dump off their lot, they began to look for the vehicle i wanted. of course they 'coud not find one anywhere', and if they did, i was told it would take weeks to get with all sorts of extra fees attached for their efforts. My salesman, Joshua Walbert, was friendly enough, but he came off as inexperienced, unempowered, and not very polished.
after 6 days of my salesman being out of contact with me-an eternity when it comes to sales-i looked elsewhere. after finding the vehicle through another dealership (the other dealership found one in less than 3 hours and offered delivery in 4-5 days) , i called my salesman at BMW Cape Cod to inform him that the deal was off and i wanted my deposit back.Of course the salesman was helpless at this point.
So he then 'sicked' Sales Manager Richard Harrington on me, who told me that the deposit was non-refundable and that i would not be getting it back. After I then explained to him that the Mass. AG's office "thinks otherwise", he then he began to yell at me over the phone, at which point I hung up on him and promptly contacted my attorney. Needless to say, i secured my deposit immediately from these lowlife dirtbags and I moved on. I could go on and on about how sleezy these creeps are at BMW Cape Cod, but I think people get the idea.
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Joshua Walbert,Richard Harrington