Over the past 15 years or so I have owned in excess of 20 BMWs. So I know a bit about dealer service and what to expect. Currently I have an X5 and M5. Well, on the way home tonight from the airport, a serpentine belt slipped off the pulley on the M5 leading to a loss of power steering and the engine to quickly warm. I pulled over.
I live about 70 miles away in Colorado Springs. It's about 6pm. I frantically make some calls and get a tow truck organized - but where to take it? The towing fee home is out of the question. So I get in touch with BMW of Downtown Denver. Thankfully someone answers the phone. They give me directions on where to drop the car off on the lot. Relief!
Then I figure how am I going to get home - I asked if they would have a loaner vehicle. They said no, because they were closing up and I wouldn't make it there by then. I asked if there was ANYTHING they could do. I was put on hold - after a coupe of minutes, the lady came back on and said their service director Barbara Marin would probably be there as she works late and if I'm lucky she MAY be able to help.
Tow truck comes, we get it loaded, get to the dealership. Barbara comes out - was like having a guardian angel - quickly assesses the situation, gets my car inside the building. Then, asks me what kind of loaner I want - what??? Who asks that. So thoughtful! I'll take a horse and buggy at this stage!
She was so accommodating, so nice and so helpful. I got the loaner and got home. I am SO thankful to Barbara for her kindness and willingness to go the extra mile. I've never had this level of service from a dealer, or any business ever for that matter. To help out at close to 8pm on a Monday is just WOW!
I can highly recommend Barbara and the team at BMW of Denver downtown!