First, regarding the sale: this was by far the easiest, most pleasant car buying experience I've ever had (and I've purchased a lot of new cars). The salesmen, John Hager, was accommodating, knowledgable and patient, and I never experienced any high-pressure sales tactics. I got the car I wanted at a great price, along with a very fair value for my trade-in. Every person I encountered, from sales managers to finance managers, was pleasant and competent, and the whole process was stress-free.
Several days later, I had a complimentary "Genius" session with Jake Gordon. The hour spent with him was well worth it. Jake was friendly and extremely knowledgable, and was able to answer all of my questions in a straightforward and concise manner. This vehicle (X3) is loaded with tech, some of which can be confusing at first, but Jake made everything clear, and I couldn't be more pleased.