We recently purchased a used car & when we took it for a test drive it seems like the breaks were very low to me but salesman said they felt fine to him.
We also told ua the car had a complete checkup & was ready for the road & safe.
When he explained the $699 dealer fee I questioned it & was told all Florida Dealers charge this $699 fee. I paid it but didn't believe it & I checked other dealers & was told the fees run from $0 to whatever they think people will pay but never heard of a $699 dealer fee.
On the drive back to Port Charlotte my wife told me it was pulling to the right.
I took the car to Complete Auto Repair in Port Charlotte & not only were the breaks bad the ball joints were completely frozen up & not working & was told the front wheel could have fallen off at any time. All tires were thread bare on the inside & not visible just by looking at them without going under the car. All spark plugs had to be replaced as weel as the air cleaner. All injectors had to be cleaned.
I had to pay over $1500 to make this car safe & road worthy.
The 30 day temporary tag has expired now & have not recieved the plate I paid for.
The Dealorship sent me an EMAIL asking how they performed on our sale & I told them the exact same thing & never heard from them again.
BE VERY CAREFUL WHEN PURCHASING FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!!

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I PURCHASED A 2003 BMW X5 SUV IS BEAUTIFUL AT FORT MYERS BMW FOR 13,110 AS IS NO WARRANTY I WAS TOLD THE X5 WAS CHECKED OUT FROM FRONT TO BACK . THEY PUT NEW BRAKES,BUT NOT ROTORS THEY ARE WORN. MY WIFE TOOK A TEST RIDE WITH THE SALESMAN IT WAS A HOT DAY HE WENT TO START CAR SO IT COOL THE RADIO WAS ON SHE SAID IT DROVE NICE AND LOVED IT THE NEXT DAY SHE GOT IT AGAIN IT WAS HOT SO THAT NIGHT AFTER DINNER WE TOOK A RIDE WITH THE WINDOWS DOWN I SAID WHAT THE //// IS THAT NOISE THE NEXT DAY WE CALLED THE DEALERSHIP AND SAID THERES SO NOISES COMING FROM THE CAR AND THEY SAID AS IS NO WARRANTY THEY WOULD LOVE TO FIX ANY PROBLEMS AT OUR COST BRING RIGHT IN AGAIN WE HAVE A PAPER SAYING THE CAR WAS CHECKED OUT (BS) ALSO THEY FORGOT TO TELL US THE CAR WAS IN 2 ACCIDENTS 1 IN FRONT AND 1 IN BACK SO MY WIFE TRIES TO GO TO WORK THE CAR DIES IN RUSH HOUR TRAFFIC WE GET TOWED HOME (HAVE TO USE FLAT BED ITS 4X4)NEED TO REPLACE ALTERNATOR 450 FOR THE PART ALSO A NEW BATTERY FOR 150 2 DAYS LOST WORK FOR MY WIFE ON THE PAPER THEY SAID IT WAS CHECKED THEY TOOK IT FOR 8 MILE RIDE STILL HAVE SOME SORT OF NOISES SOUUND LIKE VACUME TO ALL GOING TO BUY DONT OR BRING A MECHANIC LOVE THE CAR HATE DEALERSHIP STUCK PAYING FOR THE CAR STAY AWAY FROM FORT MYERS B M W CARS ARE NICE BUT THE DEALERSHIP STINKS WHEN YOU HAVE LITTLE MONEY IT WHEN THEY TAKE ADVANTAGE OF YOU DONT LET IT HAPPEN TO YOU I WILL TELL EVERY BODY ABOUT THIS DEALERSHIP I WILL BE OUT FRONT OF FORT MYERS B M W WITH A SIGN TELLING WHAT HAPPEN TO US AND HOW WE WERE MISLEAD THANK YOU FOR READING THIS KEVIN MORRISSEY 203 419 7672

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This is my fourth BMW I have owned so far and I was interested in trading it in for a 2011 yesterday.
But the experience I had yesterday was by far the worst in a long time. Came across as very arrogant
and condescending and after researching the price for the car I was looking at I also realized it was
overinflated and at the same token the price for the trade in was way below blue book....overall very
poor experience.

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I highly recommend those wishing to purchase a vehicle to contact Glen Trautman. I was so pleased to have met Glen. He is sincere, personable and not high pressure at all. Glen carefully listened to what I needed in a car. Although the car I sought was not present on the day I visited BMW of Fort Myers, Glen didn't forget me and the day the car appeared, I was contacted first thing that morning and they same day drove home in a great BMW X3! Lovin' the Car and Lovin' Glen for listening and advising me as to best choices in a vehicle and mostly locating the perfect vehicle for me!

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I have had multiple bad experiences with this dealer. I first brought my convertable in to get the leak fixed in the roof which was going into the trunk. I showed them where the leak was and told them they could find it with a hose. They replaced the back window, charge me a fortune and it did not fix the leak. The second time they did what I said and fixed the back window leak (replaced the entire roof seal), which caused the front window to leak. They told the 3rd time that I needed an entire new roof, which includes another new rear window and roof seal. Would have been cheaper to do that the first time. Second my speedometer would not work. They had my car for over 2 months and at one point I did not hear from them for 3 weeks until I called them. When the car was finally returned there was a scratch across the hood and soem of the other items were not fixed. They kept it for another week to fix those issues.

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The employees of part department were very unfriendly, worked very slowly. I was order the parts from them and it's took to long to get it from them. They always changed the day of delivery. So I will never come back to BMW office again.

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After being greeted quickly by Barry Marley, we were shown cars that we were shopping for and decided that what we thought we wanted was not really appropriate for us. We were shown the BMW 3 series and decided on a 335d after taking a lengthly test drive and having the features pointed out to us by Barry. We were impressed by how much time was spent with us without some sort of commitment from us to buy. After mentioning that we were being persued by a competitor of theirs they brought in the general manager (not the sales manager) to negotiate the final deal. My wife really beat him up pretty good concerning the price of our trade in but in the end, I think everyone was happy. The car is fabulous and I would not hesitate to buy from them again.

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June 17 2011
To whom it may concern;
Al is exceptional salesman. He does what it takes to make the customer satisfied.
He provides an opportunity to make the customer and his business associates feel like we were able to negotiate the best deal. We are very pleased with our two purchases over the past two years. We have recommended family and friends to this dealership as we feel genuine great service and our business is appreciated.

Respectfully,

Brian and Cindy Brandon

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Brought my vehicle (760 li) in twice for air conditioning service. Both times the a/c failed within days. When I called back in 95 degree weather to complain, I was told that I had to wait a week because the service manager was on vacation. I have been a loyal BMW owner (3 vehicles at this time) but that's it for me. Called BMW customer service in Ohio, and got another runaround. Is it any wonder that Lexus is stealing so many BMW owners every day?????

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We live in the Florida Keys and there are no dealerships near us. We have had bad experiences at a few BMW dealerships and decided to try Ft Myers BMW. We showed up early without an appointment for an oil change. Cindy said she would get us in as soon as possible. She had one of the employees drive us to the BMW Motorcycle dealer down the street so that we could check out a bike while we were waiting. Then the same guy picked us up when we were ready and took us back to pick up our car about an hour later. It was ready and did not cost us a dime. Everything was perfect. We were impressed with the dealerships prompt and friendly service. We will definitely be returning to BMW of Ft Myers for all of our future service needs.

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