BMW of Freeport - Service Center

Customer service was the best I have experienced in my 25+ years as a BMW owner. My advisor Ed W. took care of me step by step with speed and efficiency. He made sure I was completely comfortable with my 25+ years as a BMW owner. My advisor Ed W. took care of me step by step with speed and efficiency. He made sure I was completely comfortable with my experience. Service manager Xavier H. was the most knowledgeable BMW expert I have encountered at any dealership. My vehicle was serviced completely from top to bottom and all repairs/ service performed expeditiously. Overall 100% satisfaction and I will go nowhere else. More

I read the reviews before I went . They were mixed . Some said horrible. Some said great . So I decided i ll find out for myself . Con artist. Do not care about customer satisfaction. They were mixed . Some said horrible. Some said great . So I decided i ll find out for myself . Con artist. Do not care about customer satisfaction. I went for recall it was free . I needed inspection . Tracey said ok. Service department will take care of it. Then I get video. Showing my tail light was broken . To repair $700.00 then I get another text saying sorry ur car will not pass u have tints . I felt disappointed. I went to dealer for help . I understand everything is money . What happened to kindness and I’ll get u inspected . It. Did not feel like any one gave a hoot about what I needed . A big staff of go see this person or some one else . The main reason people are afraid of car dealerships . The con artist vibe . How much money can I squeeze out of u. The car is. Wonderful the service . Does not match the level. It’s Christmas but I felt no love . Lesson learned More

Excellent service, David Silverglad went above and beyond in his communication . Kept me informed every step of the way until the minute repairs were completed beyond in his communication . Kept me informed every step of the way until the minute repairs were completed More

Jonathan Muñoz Is the best advisor I ever had . He made sure everything is taken care of . He made sure everything is taken care of . More

I had very nice experience dealing with Michael Krulewich.He is very professional and knowledgeable. I am happy with the results and price and I will definitely come back to this place when my car Krulewich.He is very professional and knowledgeable. I am happy with the results and price and I will definitely come back to this place when my car needs a service. And I am highly recommend to anyone. More

Óscar was great with recommendations and follow ups for the service on the car. Took great care of me . the service on the car. Took great care of me . More

I like that I can wait for my car to be worked on while I wait at their nice waiting area. TV Wi-Fi and coffee make the wait go by quickly. Also I appreciate the inspection report from the mechanic on my pho wait at their nice waiting area. TV Wi-Fi and coffee make the wait go by quickly. Also I appreciate the inspection report from the mechanic on my phone during the car’s inspection. More

Joe Pagan is the best service advisor in BMW Freeport and the city. Highly recommend him for all service needs. the city. Highly recommend him for all service needs. More

Jon Muñoz service was so accommodating and took care of all problems with the greatest of care. I have been coming to BMW of Freeport for a long time and it keeps getting better. Thank you Jon. all problems with the greatest of care. I have been coming to BMW of Freeport for a long time and it keeps getting better. Thank you Jon. More

I had a great service department experience! I would definitely recommend this dealership to others I would definitely recommend this dealership to others More