BMW of Hunterdon

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
The professionalism and experience at this dealership are second to none. I shopped at a few dealers in the NJ area and found this one to have the friendliest staff of the bunch. Mike Shamy took the time to understand what I was looking for, test drive vehicles during the process, and gave me a very competitive price. I chose Euro delivery which most dealerships didn’t even what to discuss. Mike and the staff and Hunterdon not only took the time to discuss how the ED process worked, they explained how exciting the experience would be.

The Euro delivery went smoothly and was absolutely fantastic. Mike kept in touch with me after I dropped my car off in Germany as I waited for my US delivery. As one can imagine the wait was difficult, however, Mike made sure that I knew he was on top of everything and that he was working to get the car delivered to me ASAP. They told me 4-6 weeks for redelivery and the car arrived in 5 weeks.

I selected this dealership because I knew from day one I would not just be another sales number and that Hunterdon would be there during and well after the sale. I highly recommend this dealership and Mike to anyone who is interested in purchasing or servicing a BMW!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
It really was a pleasure working with Mike Shamy, my Client Advisor. Usually, the process of purchasing a new automobile is stressful and tense. With Mike, it really was a pleasant experience. He offered a competitive price and the negotiations were both professional and respectful. The sales process was not at all high pressure as is the case with some dealerships and I was able to make a decision without feeling like I was under duress. Mike was also very helpful and answered all of my questions completely. In addition, I was impressed at how Mike was able to quickly ascertain what I was looking for in a new car and find me the perfect match. That's the mark of a good listener and a great salesperson! I would recommend Mike and Hunterdon BMW to others (to that end, I have already recommended Mike and Hunterdon BMW to one person - hopefully they stopped by). I was also impressed at how quickly things were done after the sale (i.e. add-ons, license and registration, etc.). Also, I want to mention how helpful Darius Griffin was with the after-sales process. Darius took the time to fully explain all of the additional packages that were available and really helped me with deciding which ones I should purchase. Darius was also a pleasure to work with and a true professional. Great Job Mike and Darius!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
I purchased my first pre-owned vehicle from Hunterdon BMW several months ago and I couldn't be happier! I bought a 2005 645ci convertible that was really just like new. I received the vehicle in excellent condition, and was dealt with very patiently by both Patty and the sales manager Mike as I waffled back and forth between what (and when) I wanted to buy.

Ultimately, there were several issues with the vehicle after I got it home and they were handled swiftly and conveniently by the dealership. I live about an hour away from them so they met me half-way with a loaner and took the vehicle and repaired or replaced every concern that I had.

The subsequent experiences I have had with the staff at Hunterdon BMW have all been great. Despite the distance, I won't take the car for service anyplace else! I look forward to making many more purchases from Hunterdon BMW. You can buy from them with confidence!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
I picked up my new certified pre owned X5 the other night from Hunterdon BMW and I can't even begin to explain how happy I am with my purchase. I must say that the service at this dealership was absolutely fantastic and most of it was attributed to my client advisor, Mike Shamy. I can not say enough about Mike; from the moment I stepped into the dealership, I was taken care of with an extremely high level of customer service. Mike assisted me in coming to my decision, not by being pushy (as I have experienced with other dealerships), but rather by being courteous and respectful of my needs. I appreciate the way he treated me especially because I am only in my early 20's and have experienced being talked down to or treated as a buyer who is not "serious" at other dealerships. Needless to say, I was very impressed with Mike. Two other individuals who assisted me were Chris Rokosny and Darius Griffin. Both of these gentlemen were knowledgeable and always treated me with the up most respect. Again, I just want to give credit where credit is due. Chris, Darius, and especially Mike are the reason my experience at Hunterdon BMW went so well and the reason I purchased my vehicle from this dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
I had the most wonderful experience with Hunterdon BMW. Keep in mind there are 2 other BMW Dealers within a 20 mile radius of my home (Open Road and Princeton). After being very displeased with the service at Open Road and the lack of interest to help from Princeton, I sent an email request to Hunterdon BMW about a car of interest. Within minutes, Mike Shamy was calling me on the phone to assist me. I was looking for a new car and to purchase within the next 3-4 months so I was in no immediate rush which I made clear during my first conversation. His eagerness to help made me want to drive the extra miles to go to this dealer. When I arrived, which was after 7pm in the evening, he was more than happy to help, though the dealership was near closing hours. After seeing and test driving the vehicle that night, I was excited that I had found the vehicle I wanted. Mike came in the next day (his day off) and spent the entire day answering questions and working to get the deal finalized. He made the entire process of paperwork simple and before I knew it I was coming in to get my new car. The day I picked up my car, I had the pleasure of dealing with Darius, the aftersales specialist, who thoroughly explained all the additional options and warranties to keep my vehicle worry-free. All-in-all, I have never been treated with more stellar service than my experience at Hunterdon and I encourage anyone who may be browsing for a new or pre-owned vehicle to visit this dealer ship. 5-STARS!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
What good is having the Ultimate Driving Machine without the Ultimate Dealership Experience? At Hunterdon BMW, that’s exactly the type of total package we got when we shopped for our 3-series convertible. Pattie O’Neal and Darius Griffin were the most courteous professionals we ever dealt with in the last 20+ years. They presented us with a very reasonable offer in a very clear and concise manner, with no hidden numbers and gimmicks. We’ve always considered ourselves as very demanding and info-hungry customers, but with their patience and experience, they always fulfilled our inquiries in a timely fashion. Mike Yates, the Sales Manager, is an absolute down-to-earth guy that we feel very comfortable dealing with. We also met with the owner of the dealership while we’re there, very nice guy also.

The same applies to their Service and Parts department, especially Michelle Sellar and Amy Kemper, who assisted us with numerous issues (e.g. we hit a pot hole and needed a wheel and tire replacement). Unlike other Service and Parts departments that we dealt with in the past, they always presented information to us in terms that we can understand, and not with some mechanical terms right out of the Chilton Manual!. Every time we have a non-urgent question regarding certain functionality on the vehicle, we always got a response promptly.

Kudos to all the staffs at the dealership, who always greeted us with a smile whenever we walked in, who made us feel like we’re part of the family, the Hunterdon BMW family.

We could have continued on and on with pages and pages of materials praising this dealership, but we believe actions are louder than words, so we decided to ditch the Nissan experience and trade it in for the Ultimate BMW Dealership Experience: Several weeks after we took delivery of our 3-series convertible, I traded in my wife’s Nissan and got her a brand-new X3!

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Hunterdon:
My 2001 530I was towed there after breaking down and was told the battery needed to be replaced. They charged me $179.93 to install and charged me $274.95 for the battery. I was unhappy but what could I do even though my dealer told me they would do same for $280.00. Well less than a week later
I broke down again in my driveway same as last experience, and I have waited for them to call me and there has been no reply.
AVOID THIS DEALER!!!!!!!!!!!!!!!!!!!!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Hunterdon:
The service manager at Hunterdon BMW, was rude and unprofessional. He made it very clear to me that he did not value me as a customer -- I asked him point blank if he cared if he lost me as a customer and he said "No!". I sent letters and emails to the general manager and the owner simply asking for an apology from their service manager, but neither one ever responded -- not even a form letter. I raised my complaint to BMW NA. They were very responsive, very nice and very helpful. They contacted Hunterdon BMW on my behalf but Hunterdon BMW wanted nothing to do with the situation. BMW NA informed me that they were sorry but each dealership is independently owned and that they could only suggest that Hunterdon send an apology letter.

Stay away from this dealership!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
Had a fantastic experience dealing with Scott Marlowe and the folks at Hunterdon BMW. My wife and I began our search for a 335xi in early fall 2007, anticipating a purchase in late 2008. Scott was happy to work with us, even with our intention to buy later the next year. Scott was the picture of professionalism and never pressured us. We decided to buy this year from Hunterdon BMW. We visited a couple of other dealerships in the area, but never reached the comfort level experienced with Hunterdon BMW. We picked up the car yesterday, which was especially nice since we weren't anticipating delivery until mid-January. It seems that Scott under-promised and over-delivered at every turn, which was a refreshing change from how business is typically conducted these days. The entire sales process went off without a hitch. Scott, and everyone else we worked with at the dealership, went the extra step to explain options and understand how they would best suit our needs. We truly got the feeling that they were interested in developing a long-term relationship and not simply trying to sell us on additional options and programs that didn't fit. This was by far the best buying experience I've had with an auto dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Hunterdon:
From the moment I walked in to Hunterdon BMW I knew they were different. I had visited both Morristown BMW and Flemington BMW yesterday before going to Hunterdon. The receptionist at Hunterdon (Becky) met me with a smile and summoned a salesperson without any hesitation. I can't say the same for the other two. The dealership is small but the experience was amazing. My Salesperson Scott Marlowe was very knowledgeable and friendly. I had already driven the car I wanted so Scott got to work on some lease payments and we had a deal put together in 15 minutes. This was the best car buying exerience I've ever had. Scott said all of their salespeople have price authority and did not need to go to a manager for approval. I was shocked!

I just thought someone needed to know that buying a BMW in NJ does not need to be a hassle. Go to Hunterdon BMW and ask for Scott Marlowe.

I can not comment on their service department yet but I have to believe that they are going to be just as nice to work with.

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