BMW of Little Rock

Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Little Rock:
Suggested work cannot be verified by mechanics outside of this dealership...repairs that are reported to have been done never got done. Love the car but can't get the level of service I have the right to expect. If you can't trust the service department, your car isn't the "ultimate driving machine" you bought at all...it's worthless.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Little Rock:
Treated very well, start to finish.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Little Rock:
This salesman worked very hard with me to get me the deal I wanted and very diligently worked within my budget. I spoke to him several times a day over the course of a week, asking all kinds of questions about leasing vs. buying, interest rates, trading-in, everything you can think of. I told him what I wanted, with regards to model, options, pricing, trade-in, etc. and never once had to remind him what that was. I also told him I was visiting various dealerships to look at vehicles; he had no problem whatsoever with that. He was very polite. He was extremely patient and was happy to answer every one of my questions. He NEVER once tried to pressure sell. In fact, the first time I met him, I explained that I wasn't interested in purchasing at that time. Even so, he stayed 2 hours late to answer questions for me that day and never once asked me to make even a preliminary decision. I think he really did want me to be satisfied with whatever vehicle I ended up with. This is the first time I have ever left a dealership that I DIDN'T catch the salesman or sales manager in at least one exageration, half truth, or outright lie. Even the finance guy was nice. He told me straight up what was a "waste of money" and what I really needed to consider, such as the road hazard on the tires and rims. This guy saved me a good amount of money. I came away from my experience with this dealership feeling I had just dealt with genuinely nice people; salesman, sales manager, and finance. You can't beat that.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Little Rock:
The purchasing experience couldn't have been better. From the sales person to the sales manager and the finance manager they were all dedicated to meeting my needs. I traded in a BMW (purchased at a different dealer) on this new BMW so I previous experience with this dealer's service. Absolutely no problems, good service and good rates (including parts). I will definately trade with them again when it comes time for a new car.

Was this review helpful to you? Yes | No