BMW of Monrovia

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of BMW of Monrovia:
This is by far the worst buying experience ever!!!! I have purchased 5 bmw's in the past from New Century Bmw in Alhambra but they didn't have the cpo I was looking for. I went to Monrovia BMW and found just what I wanted minus the horrible experience. I had to go back 4 different times to sign a new finance agreement, they kept bs me about finding me better quotes, better rate and all that other crap that I now know is just a tactic for getting you financed any way they can and running your credit over and over again. By the time I signed the last contract I had already driven the car for 3 weeks. I had traded my previous bmw to get this new one. My trade was also a purchase and I still owed over 16k for it . I was upside down, and they asked for 5,000 down. The first time I signed the contract I gave the 5,000 and took the car. 3 weeks later I realized that my trade in was still in my account and that I owed a payment for the month, which they had said they had already sent a check and not to worry. One day before my car trade in car payment is due I called bmw financial and still the car was under my name and no payment had been made, I was told it was going to affect my credit since it was still technically my car. The same day I was supposed to sign another final contract again for my new purchase and I told Pearl the situation and she said go ahead and make the payment and well cut you a check when you come in. I made the payment over the phone and headed straight to the dealerhip after work. I signed the contract and asked about getting the money back for the payment I had just made for my trade. She said she would get it done not to worry, she had also promised to get my extended unused service warranty refund since my trade had less than 50k and I had purchased the 100k warranty. Weeks went by and no money back what so ever. I called the finance manager and he said he would look into it, and nothing. I had to constantly call back because he wouldn't call me back. About a month later Pearl was gone and so was my money. After purchasing so many bmw's in the past this was the worst experience ever. No one backed me up, I know it was my fault for trusting them but I had never had this problem before. I was expecting so much better from a bmw dealership. I would not buy another car from there if it was 50% off. I hate feeling ripped off and a year later I still feel angry about it. Their service dep. Is nothing to brag about either, they lost my key and took them 2 weeks and a half to get me a new one when they had said it would take 3 days. I got a free half ass detailing with dried dirt still under the back window wipers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Monrovia:
I purchased a 2002 BMW X5 certified pre-owned vehicle from Assael BMW, which now is BMW of Monrovia in 2008. I was interested in this car because it had a window sticker labled Certified Pre-Owned. After really getting on the highway I had noticed that the control arm bushing were bad, engine was making a whistling noise, brakes faulty, transmission was leaking, and the service engine soon light came on and off. I took the car back within a week to have these repairs fixed. The dealer would only fix the transmission, and said they could not duplicate the other problems. I spoke with almost everybody in the dealership about my concerns, I did not receive any help. I took my car back a total of 8 times within a year. Finaaly, after my warranty coverage expired they agreed that my car did in fact have these pre-existing problems. The service manager yelled at me in my face, and said, "you keep calling and comming back here and the answer is still no, and now your wasrranty is expired so there is nothing we are going to do. He told me I would have to pay for all repairs myself. At the time of purchase, I bought extra warranty coverage additional to the CPO warranty, and they would not honor the extra coverage for repairs. It seems as though this car was never a CPO vehicle because BMW of North America only had an enrollment date, but could not supply evidence that a CPO inspection was ever done on this vehicle. Also the high mileage would not permit this car to qualify, it had exceeded 2yrs of th 50k mark, which would have expired in 2007.

When I purchased this vehicle, I was told by the salesman I would be able to see the CPO inspection checklist, and get a Consumer Information Statement. He told me that they have this information, not to worry, but they would have to locate it for me. After several phone calls, I was told that they were not the dealership who certified it, and I would have to contact the dealer who did the certifiaction. This was really sad, because BMW of Monrovia is the dealer who advertised this car as being certified pre-owned, which is false advertising.

These are the issues I have had with this car purchase from Assael BMW/ BMW of Monrovia.

1. I found out that the dealers license was expired.
2. Carfax report said 1 owner, there were several reported on DMV VR report.
3. Vehicle was involved in dealer to dealer purchase, which would not qualify ths car
be a CPO car.
4. Dealer failed to recondition car for sale. Sold me an unsafe vehicle for any
highway.

I am giving this rating so that others will not have to go through a nightmare like I have. Companies like this one should be investigated and dealt with to highest extent of the law. They are selling Lemon vehicles which is title branding and illegal. BUY BEWARE!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Monrovia:
Where do I begin. I have a 2006 550i, which was purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service headache. As with another reviewer on this site, I also had my alignment done (again, not covered under warranty), but it took them three times to get it straight, and the sterring wheel to be centered. Next, I had front and rear brakes done, problem is they did not actually do the rears. They charged BMW for the rear brakes per the repair order (free to customers for 4yrs/50k miles) but did not actually do them. When I went to pick up the car, I challenged them on this. After insisting they DID do them, a more SENIOR service tech (actually a cool guy) looked and confirmed they did not. After several appologies, they "reprimanded" the original jerk that did the services and sent me on my way. Oh yeah, that was before the killed by battery. Oh yeah, that was again, before they changed my radio stations to some random hispanic station (NO LIE!!!) That's right, my preset had been changed to a spanish radio station. They appologized again and sent me on my way.

That is only a sample of the frustration I have had with them. In the end, however, I did purchase the vehicle off lease from BMW, but did so through New Century of Alhamba! Got over $12,000 off the lease residual, plus CPO warranty, plus 4 new tires, plus first two payments free (up to $1,000 each), plus they let me skip my last two lease payments AND gave me 0.9% financing for 36 months. BMW and New Century rock! Monrovia BMW sucks !

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Monrovia:
Brought my 645cic in and they told me my rims were cracked and needs to be repaired. Rims are not covered under warranty. So I bought 4 brand new rims and 4 brand new tires. Two months later they told me my 530i rims were bent. This time all 4 rims were bent. I have never had cracked or bent rims my whole life with all the other cars I have driven. With them two cars with damaged rims in two months. I can't trust them anymore.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Monrovia:
One of the worst BMW service dealer ever. They are friendly but the work they perform is horrible. I paid for alignment and had to bring it back twice to get it done right since they never got it done right the first time. The worst is that they lied to me how it can't be done but they were able to do it the second time.
Then there was the idrive programming. They programmed my idrive 3 times total to finally get it right. Then the vehicle check service. I really don't think they did anything since my coolant level low warning light came on within 24 hours after they performed a "Vehicle Check" service. What vehicle check? But they are friendly to you. They just can't do their jobs right. So if you want to talk to friendly people, you can go to this dealer for service on your BMW. However, don't expect to get your car fixed right the first time. You probably will have to bring it back two or three times and during those two or three times they will make up BS lies to you to try to convince you to not bring it back.

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