I went into the dealer today to get a 2nd stage brake light malfunction error checked out. Turns out they think it was the brake force bulb so they replaced it, if it comes back might need to replace the lamp assembly..
But that's the good part of the story. They did a free wash when they were done with the car. I went out to put my bag in the trunk, and i noticed tons of sideways scratches in the trunk, bumper lip, rear side panels, doors, hood. It was a pretty sunny day here in New England so you could see everything quite clearly. There were parts that were worse (denser scratching) than others, and you can tell they used a wash mitt that was dirty and they were not cleanly rinsing it. Just flopping it back into the same dirt/grime that was coming off the car. Really? Who trains these guys.
I went back into the service manager, and he was on the phone. But asked if i had a problem with the car, and I said yah they scratched the xxx out of the car.... Then he threw off an attitude, and said well i can't just drop everything. I never said too! Someone else overheard and grabbed the detailing manager and brought him over after a few minutes of waiting.
Then the detailing manager comes over, and I let him know the details of what I was mad about. The car was still dirty and the entire car had a bad amount of scratching from a bad wash. We went out to the car and instantly you can tell the car was scratched up, you could see every line since the sun was out blaring on the black sapphire metallic paint. Best part is one side of the car, and wheels were like half-assed cleaned. I guess no light's in their shop
I basically flipped out on him since this is unacceptable in a few words, while he tried to diffuse the situation. Ultimately, I really never want them to touch it again. But they have to fix the scratches as it is a complete mess and lazy workmanship. They are responsible for messing it up, and they have to fix it. He also insisted that they have someone properly wash the car before I leave. Although I was pretty hesitant on this, I let them take it and clean it up. Obviously knowing that I'm pissed and I'm actually going to look at the car!
While I was waiting the detailing manager pulled the kid out that did the xxxxx job, and everyone else in the department to show them the poor job that they produced and to highlight the neglect. He sent the kid home that day, and told me he got a warning if he does it again he'll get fired..
I also scheduled an appointment in a week to have them really detail the car to remove the scratches. Hopefully that will be the end of my story.
I Recommend This Dealer:
Jerry Haas (Service Advisor) & Detailing Dept Manager
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