Reason for Visit: Sales
I recommend this dealer: No
My Review of BMW of Orland Park:
I took delivery of my car finally at the dealership this Friday, Aug 1. The delivery was quite disturbing and I thought I would let you know of my experience.<br><br>My dealership is BMW of Orland Park in Orland Park, IL. My dealer (Mike Messer) was not there at time of delivery, and he told me to talk to any sales representative and they would deliver the car for me considering that all of the paperwork was already taken care of. So I walked in, talked to a sales rep named Renaldo, and he walked me to my car. Everything looked ok, but it looked like the car was simply washed through a touch free car wash. <br>- Some bug remnants from my Europe trip were still in the grille.<br>- Owners manual was missing, Renaldo later got me one from the parts dept.<br>- Wheels were dirty<br>- Renaldo asked me if I had the keys, I obviously said No and he had to go on a wild goose chase to find the keys. 30 Mins later we had both keys.<br><br>After we received the keys, I found out that the vehicle memory and key memory were not already programmed for us as Mike Messer said it would be, so then I had to spend another hour waiting for them to program that. Again, nobody knew where the memory checklist was so I had to fill out another one.<br><br>After the keys were programmed, I noticed that there were some deep scratches on the inside of all of the 4 door handles. In europe we didn't even use the back doors, so this couldn't have been caused by us. So I asked for the Sales Manager, Guy Accettura, and showed these to them. He said that they happen from fingernails?!?! I can understand light scratches, but these were pretty deep, and he said, "well, you can only see them when the sun hits it." To which I replied, "I know that but the fact of the matter is that they are there, and this is a practically new car." So then he said he would try to get a technician to rub some compound to cover them up. Since he was the sales manager I thought that I could express my concerns with him, so I then went on to say, "you know, the service around here isn't as good as I had expected..." To which he responded, "Alright then, I won't help you anymore." He walked away! I followed him in to get my family to go, and he turns around and says, "You can't expect to criticize us and expect any service." Hearing this from the Sales Manager really bothers me, which is why I'm contacting you today.<br><br>From this experience, it is clear that BMW of Orland Park does not want my current business and my future business. I'm a fairly young buyer, and I thought that the 3-Series was designed so that younger buyers will buy and then eventually move up to the 5 or 7, after this experience, I think my money whould be better spent on another brand, at a different dealership. My Honda dealership treats me much better, I should be expecting more from BMW. Additionally, the presentation of the vehicle upon delivery was unimpressive. Honda gave my wife flowers, a bottle of champaigne, keychains, and T-Shirts. At BMW I had to beg for a keychain, and they just gave us a dealership keychain.<br><br>So this has been my delivery experience. The pre-delivery experience was just as painful as I had discussed with you in my earlier email. I've already made quite a few payments on my car already, and just received my vehicle, delivered with scratches, which I would like rectified.<br>
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