BMW of Riverside

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tye, Sales Manager; oland Sales Platinum, Chris, sales

My Review of BMW of Riverside:
I have for the last 15+ years purchase cars from Porsche, Mercedes and Infiniti. The experience I had with my first BMW purchase is nothing short of outstanding. I felt that Tye, Chris and Roland (sales) were only concerned about my needs and wants... not about making a quick sell. They were knowledgeable, helpful to the extreme and willing to spend as much time as I cared to abuse. At the end of the day, I ended up with the new BMW I wanted, new friends, and more important...a great and pleasant experience. As the icing on the cake, the price for the car was great and fair.

I will buy again from Riverside BMW and highly recomment them.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: n/a

My Review of BMW of Riverside:
Having the worst luck with car dealers. Even in this severe recession they are greedy and trying to screw you when you would think they would want to make an honest, ethical deal and gain a customer for life. I made a visit to Riverside BMW just yesterday. The salesman was very nice and took all the time in the world to help me and answer my questions. That part was great! When I sat down to talk lease payments is when the experience went south quick. ok, a 2010 BMW m6 with a sticker price of $114,000 they came up with $5,000.00 down payment and my trade in which I am upside down on according to them is $2,797.00 PER MONTH for 36 months on a LEASE!!! And I have perfect credit! That comes out to $105,692.00 to basically rent this car for 3 years, a $114,000.00 car. OUTRAGEOUS!!!! You can go to leasetrader.com and the BMW m6 varies from $1,100.00 per month up to $1,500.00 and there is only 1 for $1,800.00 per month. The whole point of a lease is to pay down the depreciation plus interest.. Perhaps they think I was looking to lease a Bentley? AMAZING, PAGE 1 of this site is all 5 star reviews, page 2 is mostly 1 star reviews of similar experiences. Im guessing the 5 star reviews aren't genuine

GO ELSEWHERE

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pablo Hojberg, Cici Lafrades, Ted Gebhar, Chuck Hughes, Pete Valentine and Danny Bomgaars

My Review of BMW of Riverside:
I have now purchased my 6th car from the sales team BMW of Riverside. For Christmas I traded in my wife’s 325ci for a 2010 528I, she had no idea she was getting it until she opened her presents Christmas day, with the car delivered to the driveway that morning. This dealership is one of a kind, from walking in the front door to driving away, the customer service is awesome. Pablo gives a demonstration like no other of the features and driving capabilities of the vehicles. The sales team makes the experience effortless and stress free without the high pressure sales tactics, as your typical car dealership does. Cici in finance made the paperwork a breeze while thoroughly explaining the terms of the contract. Thanks to the Pete and Danny, I was able to get a set of wheels, that catch your eye, without breaking the bank. Including some additional features I wanted. Chuck runs a great service department that had the car in and out with the new wheels and extra options, without any delay. If you think you have had a good sales experience, they will show you a great one! Thank you BMW of Riverside!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Horgan and Jana Malone

My Review of BMW of Riverside:
I am very pleased to call BMW of Riverside the #1 BMW Dealership! John Horgan, Service Advisor provides prompt and polite customer service. Along, with Jana Malone who schedules appointments in a cheerful and efficient manner. I enjoy stopping in and referring all my friends and family to this dealership. I have been in Customer Service for over 30 years and I have owned 2 Mercedes,1 Nissan and 1 Pontiac however my last two cars have been BMW 7 series and the ride and comfort is outstanding. As consumers, we all have choices however, I choose BMW of Riverside because the staff treats customers the way they would want to be treated. They are polite, knowledgeable and will go the extra mile to get your questions answered. Thanks Again BMW of Riverside and Happy New Year!

Gwen Ward

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: JIM DAVIS & DOUG SMALL

My Review of BMW of Riverside:
THIS 7-SERIES (2010)WAS THE THIRD 7-SERIES THAT I HAVE PURCHASED FROM RIVERSIDE BMW AND 2002,2006 & 2009'SEXPERIENCE OF WORKING WITH MR.DAVIS & MR.SMALL WAS A STELLAR EXPERIENCE,INCLUDING ORDERING,&PLANNING THE EUROPEAN-DELIVERY'MADE THE EXPERIENCE ONE OF THE BEST VACATIONS THAT MY WIFE(OF 49 YEARS)& I HAVE EVER DONE! THE DELIVERY-SERVICE AND FOLLOW-UP WAS STELLAR! THIS WAS OUR SECOND EUROPEAN DEL. & THE PLANNING & DELIVERY BY RIVERSIDE B.M.W STAFF- MR DAVIS & MR.SMALL WERE RESPONSIBLE FOR AN EXCELLENT EUROPEAN-EXPERIENCE! MY WIFE AND I ARE WILLING TO SHARE OUR JOY ABOUT B.M.W. OF RIVERSIDE IF ANYONE IS INTERESTED.
THIS DEALERSHIP IN MY 8+ YEARS OF ASSSOCIATION HAS BEEN EXCELLENT, AS A BUSY PHYSICIAN IN PRACTICE,I'VE NEVER HAD TO COMPRIMISE MY PRACTICE DUE TO AN AUTO INCONVIENCE-THEY ARE EXCELLENT WITH THE PERSONAL-COUSTOMER-SERVICE & I NEVER HESITATE TO RECCOMEND THEM TO A COLLEAUGE .
THANK YOU!
DR. & MRS. JOHN HARSANY,JR.
HEMET,CA.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John,Darren

My Review of BMW of Riverside:
The service department is very easy to work with and always exceeds my expectations.After having a routine brake service our car had a few small dents on the roof between the sunroof and windshield. I worked with the service rep without questions they accepted responsibility and had the dents fixed. This is total ownership and certainly exceeded my expectations. You can not find this kind of customer CARE at just any dealership. IT IS EVIDENT ON ANY SERVICE THEY PROVIDE.They provide what I call Principles for Excellence: Service Commitment Ownership Teamwork and Ethical Behavior.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Horgan

My Review of BMW of Riverside:
I had my 2006 330 serviced for a fluid leak which turned out to be a sealing sleeve for the transmission. I was just outside my warranty but John Horgan, my service adviser, honored the warranty anyway. He also set me up with a loaner at no charge and finished the job while I was at work. After the technician replaced the sleeve and test drove the vehicle he found out the transmission pan was leaking and replaced that as well. After work I picked up my vehicle which they had washed inside and out and drove it home. I was very impressed and plan on being a loyal customer because of the quality of service they provide. Thanks again John.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Burgess

My Review of BMW of Riverside:
I have been dealing with the BMW of Riverside dealership for a couple of years and have found that they are responsive to all of my needs. Tim Burgess, Service Rep., has created such a great experience for me, that makes me feel like I will always drive a BMW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ted Gebhardt, Chris Sharpe, Tom Naso, John Horgan

My Review of BMW of Riverside:
I have been a customer of BMW of Riverside for my entire driving career, over 23 years and have owned 7 BMW's, all from BMW of Riverside. Additionally I have always serviced my vehicles with BMW of Riverside. I have found the entire staff of this dealership 100% committed at all times to my complete satisfaction and can honestly say that I have in all cases been more than pleased with the level of professionalism and high quality of service I've received. There are a lot of exciting makes of automobiles, BMW of course being one of them, but frankly I could not imagine buying any other as I couldn't imagine a better sales and service experience being available anywhere else as I have experieinced at BMW of Riverside.

Sincerely,


Brad S. Alewine

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Burgess

My Review of BMW of Riverside:
The service I have recieved at BMW of Riverside has been excellent. My first expierience was buying a 530i (2006). The sales person was informative and helpful. I now have an M5 (2006) which has been exclusivly serviced at BMW of Riverside. Tim Burgess has been a standout in every way. Tim is knowledgable and has always provided the highest level of service for all of my needs. I recently was hit in the rear end. Tim was there for me, helping me connect with BMW of Riverside's repair shop. Tim took ownership of my problem to the point that I thought that BMW of Riverside was going to be doing the repair. I didn't realize until later that Tim has connected me with the body shop that does BMW of Riverside's repair work. Tim has taken the time to get to know me and my family. Tim seems to embody the committment to excellence that BMW of Riverside stands for. Thanks to the entire staff of BMW of Riverside & ecspecially Tim for his great service. Kelly B.

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