BMW of Riverside

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Riverside:
My mom bought a new X3 from Riverside BMW last year. We dealt with Steve in sales. He is friendly, and a pretty good salesman, but some of the other sales staff acted a bit arrogant, but you can probably find this at just about any German car dealership, excluding VW. In the end, the overall experience met my standards, and nobody got screwed. The whole process didn't take very long, and at my parents' request, there wasn't a lot of sitting around time (unlike most cases at dealerships), and they got us out of there with the car pretty quick. The dealership itself is very nice, too.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Riverside:
Had to have my car in for the same problem 3 times. Had to wait outside for someone to help me while a service advisor chatted with the UPS driver (about nothing). They did not test drive my car before returning it to me to see if the problem was fixed, and it wasnt, so no I would not recommend this dealership at all.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Riverside:
I can't speak for those who have had experience with Riverside's service department, but I would never return to this dealer's sales department. I dropped in - ready to buy a replacement for my Audi - on Memorial Day weekend to see and drive the new E90 (3-series), but was told that there was only one on the lot and that it was out on a test drive.

OK - it's a new and popular car. I was told that I'd have to wait, but that if I was a "serious customer", I would definitely be next to drive the E90 after it came back to the lot. I walked around for 10 minutes and returned, only to be told that "these people slipped in front of you" and I now would have to wait longer while they went for their test drive. Meanwhile, no one made an attempt to get me any information or make me feel welcome.

So I looked around for someone who would be able to show me some respect or get me some information while I was waiting, but found that the entire sales staff was about 25 years old, arrogant, and more interested in chatting among themselves than helping me ("It would be better if you came back on Tuesday.")

As I was leaving, someone came running after me, but it was too late.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Riverside:
My vehicle was involved in an accident and the car was sent to the dealer for mechanical and electrical repairs. My first experience with this dealer wasnt very good. However, my second experience was much better.

I again dealt with the service manager, John. He was very helpful in dealing with the insurance company and he provided excellent customer service and kept me informed as to what was being done to my car.

Based on this experience, I would recommend this service facility.


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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Riverside:
This is one dealership that should be referred to the Bureau of Automotive Affairs in California, the Better Business Bureau and BMW and North America. The arrogance of service manager Huges (and his minion George) is exceeded only by his ignorance of technical matters and ineptitude in customer relations. My car was kept in their shop for a week, and the repair was not done properly even after that. I could not pick up my car on Saturday after I was told to come by and pick it up. The operation does not seem to have much leadership, and it is obvious that the owners do not care much about their customers.

My suggestions is that we do not have to put up with substandard service and abusive treatment Let's use available resources to hold these so-called dealership accountable. I am taking my case to small claims, but I will also be filing complaints with the Bureau of Automotive Affairs, Better Business Bureau, and of course, I will do what I can to keep my friends from doing business with thse unethical and inept dealerships. I urge you all to take similar action against such dealerships where ever you may be. We don't have to take this crap!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW of Riverside:
BEAUTIFUL dealership, and large showroom. Dealt with Mike while looking at a Z4. Offered a test drive, and it lasted a good 15 minutes. Unfortunately, he didn't know a key item about the car, which was disappointing. Otherwise, good experience. I wasn't ready to buy yet (still in my current lease), so no numbers were discussed.

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