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BMW of Salem - Service Center

Salem, OR

4.8
444 Reviews

444 Reviews of BMW of Salem - Service Center

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March 25, 2024

I have had great service from salws and reasonably good service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which More

by khorn745
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlie Menzie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

BMW of Salem responded

We're glad to know that you've had positive experiences with our sales and service departments, but it's disappointing to learn about your experience with the parts department. We strive for excellence across all areas of our business and we apologize if your request wasn't initially understood. At your next convenience please consider contacting me directly so we can assist properly. Adam Summerfelt - Parts Manager - 971-273-4380

February 03, 2024

Really nice, clean and professional place. Makes the wait for the service to be completed comfortable and elevated More

by Tindaccnoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

BMW of Salem responded

We're glad to know you found our BMW of Salem location comfortable and professional while waiting for your service. Thank you for the great review, and have a great week!

January 16, 2024

Aaron in service was excellent and made the process quick and easy. The videotaped service text was a nice touch. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Salem responded

Jack, it's great to know Aaron provided excellent service and made your visit at BMW of Salem quick and easy. We're glad you appreciated the video service text too!

January 14, 2024

I have been using the BMW service team since 2003. I appreciate the training the service techs receive. I also appreciate that the BMW app provides notice that service is needed. Aaron provided suppor More

by Yogini Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Service Tech. I do not see the name of the person who actually did the work on the car.
Jan 16, 2024 -

BMW of Salem responded

Yogini, we're glad to know you've been with our BMW of Salem service team for so long and that Aaron has been helpful! We'll take your suggestion about the mechanic's name on board. Thanks for sharing your experience!

January 14, 2024

Our work was done as requested and on time, we can recommend the service dept. More

by ASIADIRECTINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

BMW of Salem responded

Thank you for bringing your vehicle to our team at BMW of Salem! We are pleased to have provided timely and recommendable service. If there is anything we can do to assist you in the future, please don't hesitate to return to our team.

January 11, 2024

I have been going to BMW Salem since 2016. The service center advisors have always been knowledgeable, helpful and trustworthy, except for the advisor I had last year. I noticed he is no long More

by FirstBMWOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stiefel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

BMW of Salem responded

We're glad to know that our team at BMW of Salem has been able to consistently provide you with knowledgeable and helpful service. We'll be sure to pass your kind words along to Daniel! Thank you for sticking with us, we appreciate it!

January 03, 2024

Great customer service and a great service department. I will continue to bring my cat there for service. More

by biged169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kemmerle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

BMW of Salem responded

We're glad to know you've had a positive experience with our service department at BMW of Salem. We appreciate your trust in us for your car's needs and look forward to seeing you next time!

December 30, 2023

The service dept. at BMW of Salem is top notch. Aaron worked out all the details with the warranty coverage, and arranged for a loaner while my car was being serviced. More

by allanmair
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

BMW of Salem responded

We're glad to know that our service department at BMW of Salem was able to provide you with a top-notch experience. It's great that Aaron could help sort out the warranty details and arrange for a loaner car during your visit. Thank you for sharing!

December 23, 2023

The dealership was efficient and professional. My car was done when projected. Details were pointed out for our consideration. More

by krisebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

BMW of Salem responded

Our BMW of Salem team was more than happy to help with your car and point out suggestions that will help you travel more safely! If you need any further car assistance, our team is here for you!

December 15, 2023

Service center is clean and would recomend. My service advisor was great and will request him in the future. More

by nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

BMW of Salem responded

Nathan, we're glad to know you had a positive experience at our service center and that you appreciated your advisor. We look forward to seeing you again at BMW of Salem. Happy holidays!

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