BMW of South Atlanta/Hank Aaron BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of South Atlanta/Hank Aaron BMW:
We bought a brand new vehicle (Mini Cooper) here and as soon as the car was driven off the lot no one would return our calls. The air didn't work on the BRAND new car, and they took four days to fix it. While they had it, they wouldn't even call me back to let me know when it would be ready! I called several times over a few days and got no response. Now the air is broken again, and they got an attitude about it becuase I told them I was going out of town in a few days and I needed it fixed! The car only has a couple thousand miles on it so that is ridiculous. It took them 6 months to get my plates - I live in NY most of the time and NY requires front plates, but there was no place to put it on the car, so when I took it in they charged me to put the plate on!! The place itself it unkempt- the bathroom stalls were falling off the wall when I was last there and it was dirty. All in all, the service and attitudes of the service department and the sales were poor, and they could care less once they make the sale. I take my BMW that I also own to United BMW in Roswell and have an excellent experience, so in comparison Hank Aaron is AWFUL!

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of South Atlanta/Hank Aaron BMW:
My complaint with this dealership is the parts and service department. Their employees are very rude and for some reason all of the parts that I have priced are 25% above suggested retail.

The two service advisors that I've dealt with have been very arrogant and rude. They don't seem very knowledgeable about cars but they sure do try to pull the wool over your eyes. They simply can't be trusted to give reliable advice.

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