I bought my Honda Civic from Babylon Honda five years ago, so this rating is more-or-less based solely on their service department.
I have been taking my car to Babylon Honda since I purchased it and honestly, I have never had a significant problem with them. There have been a few times that I've gotten lost in a transfer-loop when calling in to make my appointments, but I always eventually land where I need to and the person on the other line is courteous and doesn't waste your time (which I like).
Yes, they recommend what some might call "unnecessary services", but it is a dealership auto shop. You kind of need to expect that. Regardless, I have never walked out of the shop feeling like I'd been swindled out of more money than would seem fair. Also, they always consult with me before they perform any work for things which I have not directly brought the car in for and they provide a price upfront for the recommended service work.
There have been times where I have waited several hours for my car to be finished and then there have been times where I have waited less than forty-five minutes. I've almost exclusively taken my car in on Saturday mornings and the waiting area is fairly crowded until 11am. Again, these are things you need to be prepared for if you decide to take your car into a dealership's shop. I bring a book and settle in for a while and I've only had to ask how much longer my car would be one time.
They're friendly, they keep my car running smoothly and they have decent hours. I won't bash any other Honda dealerships here, but Babylon Honda -- as far as my original purchase is concerned -- was the only dealership that did not give me a hard time or make me feel like I was any less important than their other potential customers. I'm not asking for five-star treatment. I'm just looking for respect as a customer and that's what keeps me coming back to Babylon Honda.
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