Today Sept 14, 2016, my parents went to Babylon Honda service department ( at 100 EVERGREEN STREE, WEST BABYLON, NY 11704 ) for a routine 3000 mi oil change for our standard 2012 Honda Civic 4-door sedan with a oil change coupon from their website that said:
BABYLON HONDA SERVICE SPECIALS COUPON
Express Service Oil Change
$29.95 (Standard Models). $39.95 (Hybrid Civic/Insight Models)
Oil (up to 5 quarts) and filter change with complimentary multi-point inspection- convenient while-you-wait service. Express Service is performed by Honda-trained technicians using Honda Genuine Parts.
Prices may vary by model. Plus tax and fees where applicable. Please present coupon during write-up. Not to be combined with any other discounts. Please refer to your vehicle owner’s manual for “OW-20” Oil vehicles.
My parents have been using the same coupon for the same oil change service every 3000 mi for the past 3 years and the charge is 14.96 (labor) + 19.99 (parts) - $5 (coupon discount) = $29.95 ( which is the advertised coupon price ) + 2.59 (tax) = total of $32.54.
Today their Service Advisor Fenix Villar made a mistake and charge us $39.95 ( the price for hybrid Honda) price instead of our usual $29.95 and refuse to admit he has made a mistake and give us the correct credit even when we showed him our past receipts and compare them one line items at a time with our receipt from today.
Instead, he ( Fenix Villar the service advisor ) then explained to us a long story for the next 10 min saying that our Civic is a hybrid (which it is not) and refuse to admit he made a mistake and give us the correct credit.
I don't know too much about Car Dealer Service, but when a service advisor (Fenix Villar in this case ) go out of his way to lie to and take advantage of senior citizens when we presented the same past service receipt, with the same past coupon, for the same oil change service we got today to prove that he over-charge us and not only refuse to take corrective action and made up story and tell a lie, NO SERVICE FROM THIS DEALER SERVICE CAN BE TRUSTED ANY LONGER.
SHAME ON YOU FENIX VILLIAR.