Baierl Acura of Wexford

Reason for Visit: Service

I recommend this dealer: No

My Review of Baierl Acura of Wexford:
I got a loaner car and drove it 18.6 miles and was charged $10 to my credit card without even notifying me. Less than a gallon of gas and the charge was $10. I have purchased/lease 9 vehicles from Bianchi then Baierl over the years but the service and sales organizations have seriously deteriorated over the past 3 years. I will never do business with them again.

When leasing my 2006 MDX, the salesperson tried to tell me that it was company policy to charge retail for all leases even though he had offered to sell the car to me for $3,500 off the sticker. He said lease pricing policy was different.

The 2005 TL, I had was serviced 3 times for same issue...they said bad parts. I have since dumped it and gotten a Lexus.

PASS THEM BY!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Baierl Acura of Wexford:
We brought in our 2001 TL for brake inspection last year and was told brake rotors need resurfacing. We had problems with brake again last month so we went back to the dealer yesterday. They told us we need to replace all 4 rotors because they are too thin. I searched the web to see if there is anyone who has the same brake issues and found out that 1. Acura's policy is to resurface first, then replace. 2. Brake disc price at this dealer is much higher than other stores. I feel the dealer does not do a good job to explain the reasons of their services and feel being taked advantage of. I will recommend not to go to this dealer for service and try local independent stors first.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Baierl Acura of Wexford:
Baierl Acura is the friendliest dealership we have ever been exposed to. We are established new car buyers, previously loyal to Nissan; this is our fourth new car. I went in with serious doubts, having read the previous Baierl reviews, but since Baierl is close to our home, we went to see them. I couldn't have been more wrong in assuming the worst. The manager offered us hot beverages from their nice, clean little beverage bar, as it was cold out. They even had hot chocolate and real half & half :). The customer service was excellent; we are happy with what we paid, and the staff was friendly and accomodating throughout the buying and paperwork process. The salesmen were also up front and honest; for example, there was none of the usual whining and crying flack about how we were taking all their profit during the negotiation phase. They did confirm that yes, the dealership would make money from the deal (gasp)! If we judge the service to be only half as good as the manager says it is once we have had this car long enough to at least have an oil change, then we are Baierl customers for life.

This is important to mention - we bought our previous three new cars from Moon Twp. Nissan, and they were all top of the line - a 2001 Anniversary Ed. Maxima, a 2002 Pathfinder, and a 2004 Titan. Not a single one of them were ready like this Acura was. Nissan had us conditioned to think it was normal to wait at least an hour before our new cars were ready, even with an appointment. Even then, the cars weren't really ready; the Pathfinder still had the informational sticker on the window, and Moon Twp Nissan had known for three days that we were going to pick it up that day! I'm sorry to say that our experience at Baierl presented a totally new concept to us, even though we had bought three new cars before this one. In stark contrast from Nissan, when we arrived at Baierl as scheduled to sign the paperwork they were actually ready for us. It only took a half hour! When we came back out, our new car was heated up and completely ready to go. Although the weather was terrible (snow, ice, salt) there wasn't a speck on that car.

I would therefore recommend Baierl Acura without reservations to any new car buyer who would like an experience similar to mine.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Baierl Acura of Wexford:
The sales person was initially very nice and friendly. He quoted me a price for a car with the options I wanted over the phone. When I went to his office in the evening with a check to put a deposit he said he could not honor the price because his manager's manger (god knows how many managers he has) would not agree to the price and I would have to pay extra for some of the options. I refused and left. He called back next day and apologised and said he spoke with the head of sales and that he could give me the price he quoted and the car would be available in couple of days. When we went back to his office the next day it turns out that he did not have a car available but was going to drive one from a dealer about 200 milea away which we had told him specifically we were NOT interested in when we met him the first time. He then said he would honor that price only if we bought the car which was driven in and which might have a few hundred miles on it - which to me looked like he was trying to sell me one of the demo cars.<br><br>I would recommend you be very careful if you have to buy a car from this dealer.

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