Baierl Cadillac

All I can say is, the Service Dept is Super. Claire is the Best on the phone with help.What a nice place to purchase and get your vehicle serviced! Claire is the Best on the phone with help.What a nice place to purchase and get your vehicle serviced! More

This review is actually about Baierl Chevy service department. We were hit by construction debris on I 79, our tire was punctured and quickly lost air pressure. We were able to get to a gas station in department. We were hit by construction debris on I 79, our tire was punctured and quickly lost air pressure. We were able to get to a gas station in Wexford, called all around and the parts department at Baierl found the tire we needed, connected us to service and they got us in within 1/2 an hour. Page at the service desk was so kind and helpful getting our information and getting our vehicle taken care of. We were at their mercy, on our way to Florida with hotel reservations in Virginia that night. They replaced the tire, did not overcharge us and had us back on the road in less than two hours. We have never had a service department take care of us as well and we have been Cadillac owners for many years with great service! Thank you all so much, we are truly in awe of your level of service and integrity. More

Kyle was my salesman and he made this buying experience pleasurable. No pressure, funny, kind and listened to my concerns. He was very patient as well. Will surly be recommending him to others. pleasurable. No pressure, funny, kind and listened to my concerns. He was very patient as well. Will surly be recommending him to others. More

I purchased my Cadillac ATS (a great driver's car, BTW) from another dealer, but have been using Baierl for service due to their proximity to my office. Everyone with whom I've dealt has been so pleasant from another dealer, but have been using Baierl for service due to their proximity to my office. Everyone with whom I've dealt has been so pleasant that it reminds me of checking into a luxury hotel. Service is always completed expeditiously, and within the estimated time frame. When I'm ready to replace my ATS, Baeirl is where I'll go to get my next car - the CT4-V gets rave reviews from the car magazines. More

I had a fantastic experience at this dealership. I got a great deal on my 2018 F 150 Limited & my salesman Herb was upfront , honest and thorough throughout the whole process. I appreciated that since I wa great deal on my 2018 F 150 Limited & my salesman Herb was upfront , honest and thorough throughout the whole process. I appreciated that since I was coming from over 5+ hours away. I highly recommend this dealership and be sure to ask for Herb. More

Terrible customer service. I spoke with a Regina who was extremely unhelpful and disrespectful. She kept repeating "we don't work for free sir" as I inquired about details regarding a key fob sync. She qu extremely unhelpful and disrespectful. She kept repeating "we don't work for free sir" as I inquired about details regarding a key fob sync. She quoted me at $270 for 2 hours of service work. I called another GM dealership right down the street and they said it would be about $50 and should only take a half hour or so. This place could use a serious training course on customer service. I will never go back and will be telling everyone I know to stay far away from anything related to Baierl Cadillac. What a shame. More

The Baierl Team was very professional, helpful and kind. I know when I leave my appointment I will always be satisfied. My appointment was conducted at Baierl Chevy due to Covid 19 restrictions. Thank you. I know when I leave my appointment I will always be satisfied. My appointment was conducted at Baierl Chevy due to Covid 19 restrictions. Thank you. More

Great Service. I took my vehicle in for routine oil change and state and emission inspection. The staff was friendly and efficient. Greg got me in and out with no is I took my vehicle in for routine oil change and state and emission inspection. The staff was friendly and efficient. Greg got me in and out with no issues. Thank you for the great service. More

Exceptional service and concern My car was not drivable due to need for parts during the strike. They gave me a loaner XT4, brand new, which was needed for 6 weeks until the strike My car was not drivable due to need for parts during the strike. They gave me a loaner XT4, brand new, which was needed for 6 weeks until the strike was over and the parts available. What a great team! More