Baker Chrysler-Jeep-Dodge

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Baker Chrysler-Jeep-Dodge:
I was assured in writing (e-mail) and in person that the car I purchased had "no problems." I rapidly discovered the cruise control did not work on the way home after purchase, and the check engine light came on before I even got the car home!
I had driven the car for less than 400 miles when I took it to my mechanic for PA inspection. He quickly discovered the "certified" car had a leaking front CV boot, a faulty inhibitor switch and rear brakes so badly worn that the rotors were also destroyed. Naturally the limited warranty only covered the CV boot repair. When I called the dealership, the service department informed me that it is actually the salespeople who "certify" the cars and I had to speak to the sales staff. I was assured I would be contacted within 1/2 hour. Of course no one called and I am left with loads of repairs to pay for.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Baker Chrysler-Jeep-Dodge:
Baker, “the deal breaker”. Never do any business here.

This is not a bogus story from a competitor to this dealer. I've waited roughly 25 days after my experience to write this review.

On April 5, I went to buy a car to Baker Chrysler Jeep dealer, in Princeton, New Jersey. I had chosen the dealer and the car through the Chrysler website and I specially selected this dealer because of the Five Star Chrysler designation, the highest recognition that Chrysler can award a retailer.

That day, I agreed on the purchase price with the sales representative and the manager, and I made an initial payment to ensure the price and agreed to pay off the balance on Monday, April 8.

To such effects on Monday 8, I went to the dealer. The sales representative received me at his desk and handed the sales contract over to me. I checked the numbers and noticed that, at the end of the sales contract there were some charges without justification and not backed by any documentation, which amounted to 7% of the purchase price. I expressed my concerns to the sales representative and told him that I thought that the charges were inappropriate because they were very high, had not been mentioned before and were not supported by any documentation. All this conversation was held until that moment normally, exchanging my opinions with the sales representative.

Unexpectedly, an unknown man, totally furious, burst in on the place where we were seated, snatched away the sales contract and broke it in my face, screaming at me that the sale was over. I was stunned. Immediately that same person, still yelling, ordered me to get out of his store right away, without giving me any explanation for his behavior. I asked him if he was the owner and he said that he was.
As I noticed he was totally furious and in order to avoid a worse situation, I judged prudent to leave.

Took me two visits to the dealership to recover my money.

I complained to Chrysler customer service, but the “service” is only an automatic answering machine.

Baker, “the deal breaker”.

Never do any business with Baker Chrysler Jeep Dodge in Princeton, New Jersey. Never do any business with Chrysler.

Chrysler Five Star, it’s a bad joke!!!

If you set foot in this place, you can't say you weren't warned.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Baker Chrysler-Jeep-Dodge:
Worst dealer I have come across

Share on Facebook

Was this review helpful to you? Yes | No