Read Reviews Baker Nissan South

Baker Nissan South

Baker Nissan South

2901 S Loop W
Houston, Texas 77054


Sales: (713) 661-9955
Service: (713) 349-6162
Parts: (713) 661-9955

Baker Nissan South
Manufacturer: Nissan

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  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 416 reviews

4.7

4.7 out of 5

550 lifetime reviews

Baker Nissan South

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Certified: Baker Nissan South

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Baker Nissan South has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Baker Nissan South

Baker Nissan South has one of the largest inventories of new Nissans to choose from in Houston. We are a family-owned business, and the only Houston Nissan dealership to have done business for almost 20 years under the same name and owner, Bruce Baker.
We are proud of our family-type orientation and work hard at maintaining that rapport with our customers.
Baker Nissan has received the prestigious Owner First Award of Excellence from Nissan nine times, far more than any other Nissan dealer in Houston. The award is the highest recognition of customer service given to a Nissan dealership. Only 38 of more than 1,100 dealers across the nation have won this honor.
The largest inventory of new Nissans in Houston to choose from; the highest levels of customer service; a reputation for customer satisfaction no other Nissan dealership in Houston can touch; makes Baker Nissan South the clear choice for Nissans in Houston.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 6:30 AM - 6:30 PM

Tuesday: 6:30 AM - 6:30 PM

Wednesday: 6:30 AM - 6:30 PM

Thursday: 6:30 AM - 6:30 PM

Friday: 6:30 AM - 6:30 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:30 PM

Tuesday: 7:00 AM - 6:30 PM

Wednesday: 7:00 AM - 6:30 PM

Thursday: 7:00 AM - 6:30 PM

Friday: 7:00 AM - 6:30 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Cable TV Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines
Instant Financing Free WiFi
Parts Store

smurfy
5/22/2013 2:18:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John MesaJohn Mesa
Paul MorganPaul Morgan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Baker Nissan South:

Paul Morgan was friendly and knowledgable. You have to know the product you are selling and not read off a catalog or window sticker. He was not pushy on the sale as I do not like it when i'm pushed to purchase that day. Answered all my questions and went through what i needed to know. Will definately recommend him.

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aidlebird11
5/20/2013 1:34:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Beth NorthernBeth Northern
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Baker Nissan South:

Tuyen and Ms. Beth Northern were friendly, informative, hard working and gave me hope throughout the process! They were patient and caring, they made my experience of buying my first brand new car, AMAZING. They took in consideration of my convenience, and made it possible for me to drive off the lot with my new car and a bright smile! The customer service was terrific. Tuyen made sure I picked the right car with the right price and that it was a car that had features I wanted! How awesome is that? Just want to say thank you to the Nissan Baker team! It was pretty cool to have all the staff thank me and congratulate me on my new vehicle as I left, that made me feel great to know they cared. Ms. Beth closed out the deal with quick paper work and walked me through everything I needed to know. She knew how excited I was to drive off the lot and she made the process simple and easy! Theres some things you cant get trained on and these two just have a natural people's personality and 10 star customer service skills! Im enjoying my brand new 2013 Nissan Altima! Keep up the good work!!!

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besnik
5/20/2013 12:24:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tuyen
Gus "Gustavo" and Mohit
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Baker Nissan South:

Very friendly and professional team, highly recommend them. Team took the time and always kept the respect for the customer. Compare to other Nissan dealer, this on is the best by far.

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erin0314
5/18/2013 6:59:19 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris BennettChris Bennett
Steve DeanSteve Dean
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Baker Nissan South:

Chris Bennett, Steve Dean, and James Thomas made my car buying experience the best I have had. I got an amazing deal and they all worked together to make sure I had a smile on my face!! I would recommend Baker South to anyone wanting to get a new Nissan!! This is my second Baker South vehicle so they must be doing something right!!

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bescott
5/16/2013 9:20:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris BennettChris Bennett
Beth NorthernBeth Northern
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Baker Nissan South:

This was the best car buying experience I have had. Due to unforeseen circumstances on my part, the buying process took much longer than normal. My sales professional Chris Bennett, was extremely friendly, courteous, professional and patient through the whole process.
When I arrived at the dealership, they were prepared and ready to complete the transaction. This shortened the time to complete the transaction. The entire staff was very friendly and went out of their way to make this a positive experience. I will definitely recommend Baker Nissan to anyone in the market for a vehicle.

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Aspire2Inspire
5/13/2013 8:42:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ed JacksonEd Jackson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Baker Nissan South:

I have just retired my15 year old (1998) Nissan Altima - purchased from another dealership. I revisited that Dealership but did not like the demeanor of the individuals that initially approached me.

I called Baker Nissan South, at the recommendation of my Credit Union - that I called a Fleet Manager- Ed Jackson. I was able to look around and was not talked to in a pushy way. Initially tried to incorporate my visits with my husbands' schedule however we were not able to keep the appointments initially set. Ed Jackson was very patient and I thought based on the amount of times I had to re-schedule he would just say "come when you can do not bother to call" BUT he did not do that. My visits I was accompanied by my daughter instead of my husband and we were able to take our time and tell Ed which vehicles we were interested in. He made himself available even through a family emergency. Based on my selections - Mr. Jackson found the perfect car for me, based on what I liked and showed me a Certified Pre-Owned 2012 Nissan maxima. I LOVE IT!!!!

Every person involved from opening the door at the dealership to purchasing the car was very professional and friendly. I hope I do not forget anyone but Belenda (the receptionist) has an outgoing personality, with a huge smile. I received a call from someone asking me about my experience thus far and it was before the sale of the car!!!!! When I had to visit the finance area I was assisted by Tony Marioni (pardon the spelling). Prior to signing the numerous documents, Tony was very thorough explaining each document. He elaborated on areas that I appeared hesitant to sign and needless to say Tony answered all of my questions - even the redundant or dumb ones! My Salesman - Ed Jackson concluded my Baker Nissan experience by ensuring that I have received all of the documents I should have and when I arrived to pick up my car he went over everything in my "Glove Compartment".

I have already visited the Service Department because all four of the tires had different air pressures - it took 5 minutes to fix it. So far my entire experience has been awesome and I highly recommend anyone who is nervous or needs assurance while making a 5 year financial change - please see Ed Jackson Belenda and Tony Marioni!!!!

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gailbehr
5/10/2013 11:51:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris BennettChris Bennett
Steve DeanSteve Dean
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Baker Nissan South:

Prior to my arrival at Baker South location I worked with Steve Dean and he was very patient in narrowing down the selection of a SUV for my daughter through email.
When I arrived they had a vehicle waiting for me to see. I then decided to look at a few more and Chris was very helpful. After looking at the same vehicle but in two different bodystyles,Chris pointed out the safety features on the one with more options. That helped me make my decision on which vehicle was better suited for my daughter.
I am so thankful for the service I received in purchasing a vehicle for my daughter.

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saulblair
5/7/2013 5:03:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joseph Makuktu and Paul Morgan
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Baker Nissan South:

I came into Baker Nissan South inquiring about an add on their website for a new Nissan Versa. As it turned out the add was incorrect and the Internet Sales Manager, Paul Morgan, apologized profusely. Such being the case, he and Joseph Makuktu (last name may be misspelled) worked rather diligently to find my wife and I the vehicle we wanted at the best price possible. Although we ended up spending a bit more than we initially desired, we did purchase a good car (Nissan Sentra) with which we are very pleased. The only caveat of this experience that I would have changed centers around the financing. We were told that our credit was good enough to get a financing rate comprable to the rate we received on our last Nissan purchase about a year ago from another dealership. I also stated that I wanted my payments to be no more than a set limit. As it turned out (and we were not made aware of this until we signed the papers) our payments were a couple of dollars over the limit and the rate we got was 2% higher so that we could take advantage of $750 cash back, which had already been figured into the price. The financing employee was helpful in relating how we could refinance and make the best of the situation. However, this is more hassle than I had hoped to encounter on this purchase. With the exception of the financing not being explained very well, we liked our experience at Baker Nissan. I hope that in the future, they will pay closer attention to the customers needs in that one area as they do in every other area. Over all this was a good experience. But there are minor areas that could be improved.

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olawalejibola
5/5/2013 7:50:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
K. B RABEE
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Baker Nissan South:

K.B Rabee was great from the very beginning.Patient and informative with all our inquiries and overall a pleasant person to work with. He also got us a great deal and we will always go to this dealership and will recommend their services especially K.B Rabee to other friends.

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billj12
5/2/2013 10:49:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris BennettChris Bennett
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Baker Nissan South:

Chris Bennett was very informative and very friendly when we went there to look for a new car. He did not try to pressure us into buying a car. This treatment was totally differnent than we experinced at other dealerships.

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