I had a very positive interaction with the dealership through email, and received a quote. When I went in to buy the car, they didn't have the color I wanted, but said that they could easily arrange for it. We signed a contract and I was to have the car within a few days. So far, so good.
Over the next 10 days, however, I received the run around. Each person I talked to claimed that the last person wasn't authorized to say what they said (i.e. they were lower on the hierarchy). This happened four times. It culminated with my arriving to pick up the car only to find that they raised the price. After 30 minutes of wrangling, I remembered that I had signed the contract, signed by someone I had met with on the first day, confirming the price. I retrieved the copy from the pile of papers in front of the salesperson. Once again, he stated that the person who signed it wasn't authorized to confirm the price, even though he had the same job title as the man I was speaking with. When I confronted him, he just shrugged, but would not honor the price agreed to.
Basically I was lied to over and over and over. The problem was that at this point, they had the car on the lot and really didn't care whether or not I bought it, since they could easily sell it to someone else, probably for a higher price. I needed the car that week, so I bought it, but felt like I had been violated. I will NEVER buy from Balise again. Ever.
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