Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Balise Toyota of Warwick:
I thought I found my perfect car, a 2008 RAV4 with low mileage and I was able to negotiate down to a very reasonable price. I was happy, gave them a check in full that Sunday, the first weekend of the month. Because I was from MA, which does not allow for temporary plates, I had to wait a few days so they could get it registered for me. So, even though I paid in cash and walked out empty handed that day, I was excited to come back the following Saturday to get my great new car. Four days later, they called and said they did not have the title to the car, it was still tied up with the previous owner's lienholder, and it was going to be 10 to 12 more days before they could get the title. I was so upset, because I did not realize they sold me a car without a title! I now know that dealerships are not supposed to sell a car without a title -- or at the very least, they are supposed to have full disclosure at the time of sale. It took them 4 days to inform me of this, and in the meantime, they have my $23,000 in their bank and I have nothing! They did give me a rental car in the meantime, and made assurances that they would get the title hopefully within another week. I was willing to wait. When I called for an update, I got passed from one manager to another. Finally, I was told it would be the end of the month before they got the title. Nearly a full month after the initial purchase for which they have had all my money! I demanded my money back at that point, which they agreed to, but it was still a full week later before they gave me my check.
Nothing but run-arounds, delays, false promises, and dishonesty. At the very least, they should have disclosed to me about the title from the get-go and taken only a deposit until the car had a clear title. But one arrogant manager by the name of Pete insisted that the price I negotiated was only good for that very day, kind of a take-it-or-leave-it situation. I made two big mistakes that day - I didn't ask to see the title before writing out the check, and I went forward with giving them all my money even though a deposit should have been acceptable until the car was clear to go. My mistakes, I admit. But that does not excuse how they conducted business with me, stringing me along for nearly three weeks.
Now I must start all over again in my search for a car. But I will not be doing business with Balise Toyota of Warwick ever again, and I recommend that you stay away as well.
Share on Facebook
Was this review helpful to you? Yes | No