Balise Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Balise Toyota:
In March of 2006, we brought my 2001 Rav4 into the dealership because the gearshift was moving back in forth when you depressed or release the gas pedal. We we told by Balise Service that this was absolutely normal. About a week later it started "popping" out of 5th gear, which the service dept agreed was "NOT normal". They replaced some parts based on a service bulletin. When we picked up the car, there was ABSOLUTELY no abnormal movement in 5th gear. Here it is 8 months later and the gearshift is once again starting to move back and forth in 5th gear. Just as the last time, they are telling us this is TOTALLY normal and they refuse to fix the problem. They said that they totally replaced the transmission the last time - we pulled out the paperwork and proved them wrong. They are rude and do not stand behind their product. They also replace things that don't need to be replaced as long as you are paying for them and they are not under warranty (watch out for all of those additives they charge extra for on an oil change).

The Balise dealerships should be avoided like the plague, unless you enjoy overspending and being lied to and yelled at.

Was this review helpful to you? Yes | No