Reason for Visit: Sales (Used)
I recommend this dealer: No
My Review of Bankston Chevrolet Fort Worth:
I was referred to this dealership and specific person based on good personal experience from a friend of mine. Upon going into the dealership, we had not searched current inventory because we assumed they would have ample inventory to take care of us and the experience was more important to us than anything since we have had terribly negative experiences in the past. Although the dealership was willing to go above and beyond offering me value for my trade-in (which I was not told about), I found that I was expected to understand that the car I was buying needed repairs and that despite the GM warranty, they were not willing to make sure the car was in excellent condition when selling the car. I was told that because of my mediocre credit and despite the fact that I was putting 5000 down, they would not replace the tired for new tires and would not balance them. I was given the used car as a test drive overnight and experienced a loud low noise that was constant and very apparent after going above 40mph. The noise was so apparent that once I got home, I ran a vehicle history report and found that the car was once used as a rental vehicle (I wanted to be sure this was not a lemon deal). Expecting that the dealership would promptly take care of this and knowing I was a 24 hour window before the sale was complete, I took it to them to have tires replaced and balanced..expecting no problems. Mike tried excessively to convince me that the used car I was buying was better than my trade-in and tried to have me agree that I would bring back the car in two weeks (once the warranty was in effect). I was told that if anything happened to the car, they would come bring me a temp vehicle and take care of the current one. Since I was spending 16,000 on the vehicle price and putting so much down, I didn't feel I should have to settle for a vehicle with issues. I told them that it was not acceptable for me to be buying a used car for that price and have issues with it less than 24 hours and to have the dealership say that I had to wait 2 weeks for repair..I insisted they have someone look at it (I finally had to ask Mike how much it would cost for me to have someone look at it..he kept saying they would have to stick the repair cost onto my sticker price..can you believe that?). I was told the dealership did not have another vehicle in my price range and that due to my credit, they would not replace the tires or even balance them. Not to mention, I was constantly told they were making no money off of this deal (do they think I'm an idiot or something?). Based on this information I was left to assume that if someone came in with perfect credit, they would replace the tires no problem and not argue. I was expected to take a damaged vehicle off the lot and have repairs done immediately after leaving! This situation was TERRIBLY stressful and I ended up in tears in the Used Sales Managers Office because despite being very reasonable and rational, the manager was pissed because they (apparently) had already gone above and beyond (in their opinion) to help me..even though I had not been explained in what way they were helping me..no figures were on paper or anything. From my perspective, I was being taken advantage of..with no explanation, this left me even more upset when the manager threatened that even though they had given me above value for my car (which I wasn't aware of until that moment), they were NOW giving me a less value for my car and the deal was off. I was very gentle, but persisted in asking for the GM..and at this point had been in tears. The GM explained that it would probably be better to get me into a new car and had the sales staff work with me. Unfortunately, after leaving the GM's office, there were more problems left and right...my paycheck stubs were now unacceptable and my husbands paycheck stubs were unacceptable. I ended up leaving, finally feeling as though they were really putting an attempt in to get rid of me. I'm sure GM is hurting with the economic crisis, but why am I supposed to pay for that when I am attempting to help them by buying a car from them? I needed a reliable car..and that is ALL I really needed...even though I was approved for a loan, they were unwilling to give me a reliable car. Be wary of this dealership..unless you have perfect credit or an unending credit limit, you will not be treated fairly.
Share on Facebook
Was this review helpful to you? Yes | No