From the moment we stepped out on the lot to peek in the window at the vehicle we thought we wanted, Mark was helpful in his insight and custom-tailored approach to our needs, budget, and features desired. After sharing our wishlist, he politely suggested we check out the Mazda SUVs, which turned out to be exactly what we needed ...and then some. He truly knew these cars through & through, to explain what they had and didn't have -as far as bells & whistles go- for each trim style, but also the differences from each year. When I walked on the lot, I expected to just window shop but he sold me on a Mazda CX-5 with his expert knowledge and much-appreciated no pressure sales tactics. He literally let the car sell itself. What a breath of fresh air. Being in sales myself, I found that immensely refreshing to find a fellow no-pressure salesperson, presenting his product with an honest and gentle approach. In roughly 14 years of car buying experience nearly every year for one family member or another, I can say this experience with Mark was truly the best. Thank you for being so kind & great to work with! We'll gladly send business your way!