My Review Of Barry's Auto Group:
We saw a car we liked on their lot and stopped in. It was high pressure and we had a specific payment that we could afford. There wer some small cosmetic things we noticed on the car, a 2008 Nissan Maxima. We took it for a test drive (the sales person Jose was very nice and accommodating and I do not believe our experience was his fault). The test drive was done in a large parking lot and we were not able to take it on the highway. We returned and decided we like the vehicle and were definitely pressured to sign something that night. We haggled on payment and terms. We asked for specific term limit and payment and if they couldn't do it we would leave. They came back with the payment we wanted so we were thrilled; this is about 3 hours after we got there. What they did not tell us was that to get to our payment they added another year to the loan terms. We found that out when we came to pick up the vehicle and sign the paperwork.
After much deliberation we decided to purchase the vehicle at the payment and terms. Throughout the process we felt it was very difficult to get a straight answer on the price we were actually paying for the car, rather than the payment terms. We took the vehicle off the lot and got on a brand new stretch of highway on Rt 24. It had just been repaved and was the smoothest road I have ever been on in RI. We hit 60 and the car started shaking, a lot. The dealership had closed so we decided to wait until the next day to bring it back. We got there the next day and they kept telling us nothing was wrong. They had originally told us that they had 4 brand new tires on the vehicle. After looking closer they had not put 4 new tires on the car.
We assumed the shaking must be due to bad tires. After a ridiculous amount of time and stress they replaced two tires, but not the rims. The car still shook and we were basically told that they would no longer be doing any work on the vehicle and that we had no more rights to have them fix the car anymore than they already had. We ended up having to pay for another auto shop to work on this vehicle right after buying it...
We finally brought it to a friend of ours who is a mechanic and he noticed that it needed new rotors and brakes he also noticed that there was a problem with the transmission. We brought it to a Nissan dealership in East Providence and they agreed the transmission was bad Thank God the transmission was still under warranty. The East Providence Nissan dealership replaced the transmission at no cost to us. They now have a customer for life. If Barry's had really cared about their customers and knew what they were doing they would have looked at the transmission, the East Providence dealership told us that this year and particular transmission have had known problems and that Nissan's warranty covered it.
I would not recommend this dealership, they are shady and not upfront. Jose, our sales guy was very nice and was very distraught to see his customers so upset but could not do anything about it.
We personally worked with Lucas Barry and he was extremely condescending and made us feel like we were crazy... that there was no way the car they just sold us could have any issues...
It was a constant back and forth, nothing upfront and we felt swindled after dealing with Barry's. We also needed to purchase a second car recently and dealt with a Volkswagen Dealership in East Providence. The experience was night and day, they were caring, respectful and upfront, they have customers for life...
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