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Barry's Auto Group

166 Connell Highway, Newport, Rhode Island 02840
Sales: (401) 847-5600
Service: (401) 847-5600
Parts: (401) 847-5600

Makes: Used Car Dealer
 
Average
56% Recommend

Overall Rating 3.4

43 Lifetime Reviews

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Barry's Auto Group
43 Lifetime Reviews
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Reason For Visit
Sales (Used)

"Impressed"

I took my 1999 Pontiac in for a new inspection sticker...IT FAILED and clearly wasn't worth fixing, t6oo much rot. So I went on line, checked out Barry's cars and went to the dealership. Took two cars out for a "demo" drive. Really liked the VW GTI. I was out an hour later with the car! and they even gave me money for my rotted out car. My Salesman was a good guy, David platt, if you go ask for him, cool guy.

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David Platt


Reason For Visit
Sales (Used)

"Great Experience"

Came in looking for a car within a certain price range. Met Salesman David Platt who was very helpful and showed me a few cars, one in particular, a Honda Accord he had just taken in trade. Locally owned, he showed me the cars history and what the dealership had done to the car. Additionally, he showed me around the dealership, including the Drive-thru Service Center. Very impressive and two free oil changes with the car AND I NEVER HAVE TO WASH THE CAR for as long as i own it! I'm sold. Great car, price and overall experience! Go see David at Barry's.

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David Platt


Reason For Visit
Sales (Used)

"Very Happy"

Our experience at Barry's was a good one, with great customer service. The Sales, (David Platt), Business manager and owner are cordial and professional. Very happy with the new vehicle. Thank you for such good service. Paul from Portsmouth.

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David Platt


Reason For Visit
Sales (Used)

""It's worth the drive""

Dave Plat was a professional who expressed a sense compassion and expertise throughout the sales process. His honesty and respect put our minds at ease.

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Dave Plat


Reason For Visit
Sales (Used)

"Excellent Experience"

I visited Barry Auto Group at the suggestion of my brother in law who purchased a Volvo XC60 from them last year. I was greeted immediately by the General Manager Lucas Barry who was a really nice guy and didn't come off as a "car guy" at all. We talked about the Patriots draft and he mentioned that he's a 2x defending champion in his fantasy league which was impressive to me, a big fantasy football guy. After about 10 minutes of shooting the breeze, we talked about what I was looking for and he showed me 4 different options; all BMWs in really nice condition. After going on 2 test drives I decided that the 328xi was the right car. The nicest part of the whole experience was the financing discussion. I told him exactly what I wanted to pay and within 10 minutes he had me approved and we were signing the paperwork. I've never been to a dealership where the paperwork got started with such ease. I was in and out with a new BMW 328xi in under an hour. I would definitely suggest going to Barry Auto Group and I will do so whenever anyone asks me where I got my sleek new ride!

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Lucas Barry


Reason For Visit
Sales (Used)

"Barry's best place to buy a car"

I recently visited Barry's in desperate need for a car. I had been everywhere around but I was told everywhere that I didn't qualify for a car. I went to Barry's they were awesome to work with, they got me financed on a 2009 Nissan Altima and the process was super quick and easy. I would recommend that everyone goes to Barry's!! Thanks guys!!

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Jim


Reason For Visit
Sales (Used)

"Wolve's in Sheep's Clothing"

I don't know where everyone's excitement is coming from. The only real positives were Lou and the Finance Manager. They really rev'ed me up. I bought a 2012 Chevy Malibu. Very nice car. However, the passenger side headlight leaked badly. They tried to fix it to no avail. Still leaked. At that point, my wife went into a snow bank and required repair. It was then we found out that the vehicle had been in a front end accident up in New Hampshire. Carfax showed no issues. The splash guard under the front end compressor had been put in place with zip ties. And there was damage to the compressor which affects the air conditioning. We get a quote for the repair from Barry's and another body shop. Barry's quote included the repair of the headlight and a replacement of the compressor. The other body shop stated the same. Before we could have the repairs done, our insurance guy needed to take a look. He said that the compressor was damaged, but by a PREVIOUS accident. Barry's (Lucas) stated that they were not going to cover a new compressor as it is not in our warranty. He also stated that as far as the headlight, which they tried to repair, and was also damaged in the accident, was not covered in their warranty. I was treated like crap. Now we have to pay for the car, buy a new compressor and headlight to boot. Over $500.00. Lucas does not care about how he treated us. He said to me that profit margins are not what they used to be! So I got a damaged car with the dealership, who states they are "the Dealership of the people." Not caring that I got a damaged car, Lucas had the nerve to throw in my face that my credit was not perfect! What is the point of that except spite. They have a sign out front stating that everyone is guaranteed. Is that how you treat a customer? Lucas kept saying: "It is not in the warranty. You signed the warranty, don't you remember you signed the warranty." I said I signed a lot of papers that day. I also find it interesting that I did not receive a copy of the signed warranty with my other papers when I left. Yes, Barry's got what they wanted, a car that was sold. It did not matter what the costs. " The Dealership of the People" sleeps well. I could not treat an enemy like that. We are done with Barry's, no more. Barry's has a referral program to bring others in. The opposite works just as well. Where ever I can warn and tell my story, I will. The sad part of this is, I don't want to be that guy. But, I am done bending over.

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Employees dealt with

Lou, Finance Manager, Lucas Barry


Reason For Visit
Sales (Used)

"Lou provided the best sales experience I have ever had..."

Lou provided the best sales experience I have ever had when looking for a car. He was professional and got the job done quickly, even with my bad credit. Would highly recommend barrys and Lou to anyone.

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lou campos


Reason For Visit
Sales (Used)

"purchased a 1968 olds 442 from the dealer. the..."

purchased a 1968 olds 442 from the dealer. the salesperson took a deposit from my amex and told me to mail a cashiers check for the balance. I did just that. in the meantime, the dealer was actively marketing the car on ebay and to other customers (essentially a dutch auction on a sold car). The dealer finds a buyer willing to pay more. The dealer then proceeds to call and ask me to pay a higher price or lose the deal. lost the deal even though we had a deal and I held up to my end of the bargain.

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Employees dealt with

Kate - actually did her part very well


Reason For Visit
Service

"Worst car dealership I've ever been to. They sold us..."

Worst car dealership I've ever been to. They sold us a xxx car that has a 2 yr extended warranty, it started having problems so they ran a diagnostic and said nothing is wrong when CLEARLY there is. Then CHARGED us for it! Either fix it or take your piece of xxx back!

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Sales manager?
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