I don't know where everyone's excitement is coming from. The only real positives were Lou and the Finance Manager. They really rev'ed me up. I bought a 2012 Chevy Malibu. Very nice car. However, the passenger side headlight leaked badly. They tried to fix it to no avail. Still leaked. At that point, my wife went into a snow bank and required repair. It was then we found out that the vehicle had been in a front end accident up in New Hampshire. Carfax showed no issues. The splash guard under the front end compressor had been put in place with zip ties. And there was damage to the compressor which affects the air conditioning. We get a quote for the repair from Barry's and another body shop. Barry's quote included the repair of the headlight and a replacement of the compressor. The other body shop stated the same. Before we could have the repairs done, our insurance guy needed to take a look. He said that the compressor was damaged, but by a PREVIOUS accident. Barry's (Lucas) stated that they were not going to cover a new compressor as it is not in our warranty. He also stated that as far as the headlight, which they tried to repair, and was also damaged in the accident, was not covered in their warranty. I was treated like crap. Now we have to pay for the car, buy a new compressor and headlight to boot. Over $500.00. Lucas does not care about how he treated us. He said to me that profit margins are not what they used to be! So I got a damaged car with the dealership, who states they are "the Dealership of the people." Not caring that I got a damaged car, Lucas had the nerve to throw in my face that my credit was not perfect! What is the point of that except spite. They have a sign out front stating that everyone is guaranteed. Is that how you treat a customer? Lucas kept saying: "It is not in the warranty. You signed the warranty, don't you remember you signed the warranty." I said I signed a lot of papers that day. I also find it interesting that I did not receive a copy of the signed warranty with my other papers when I left.
Yes, Barry's got what they wanted, a car that was sold. It did not matter what the costs. " The Dealership of the People" sleeps well. I could not treat an enemy like that. We are done with Barry's, no more. Barry's has a referral program to bring others in. The opposite works just as well. Where ever I can warn and tell my story, I will. The sad part of this is, I don't want to be that guy. But, I am done bending over.
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Lou, Finance Manager, Lucas Barry