33 years of military service... Multiple deployments... I finally found the real enemy!!! I purchased a used DTS the day of the blizzard. I identified a burning oil smell during the test drive. The salesman said it was probably overspill from the oil change. The plan was for me to take my truck back home until they figured out where the smell was coming from. The sales manager thought it best that I take the DTS home instead of my truck in the event I damaged the truck on my ride home in the storm. I agreed. I made an appointment for the following Monday which had to be rescheduled for today due to the second blizzard. I arrived there at 0800 as scheduled and my car wasn't taken in till 1100. The dealership had a monitor in the waiting area so I was able to watch my car throughout the process. They spent all of five minutes looking at my car and by 1230 they told me that it would cost me $2200 dollars to repair. They could not locate the leak but identified that it was in fact leaking oil which I already determined and also had pictures for proof. The sales manager was told that it was possibly leaking from the oil pan which was not covered under warrantee. I explained to him that this car is known for the lower crank case having leaks. He departs for a few minutes and returns and says that is not covered on the warrantee either. I made him read his warrantee and showed him where it was covered and he explains that this is what he is being told. Realize we still don't know exactly where the car is leaking from!!! I then again explained that this was part of the deal of me buying the car and he said " it wasn't written on the agreement". In lieu of losing my temper, I told him to get my car NOW!!! before I do something I may regret!!! He did so immediately! While departing I ran into the salesman who sold me the car and I gave him a piece of my mind!
I began this with comparing this dealership to one that made memorable moments on YouTube!!! Having purchased a car from both dealerships, I feel qualified to make the comparison.
My intent is to inform the powers to be at Newport Navy Base in hopes that they Black List this car dealership from military personnel. If I am not successful, I hope this review reaches anyone who looks at Barry's Auto Group of Newport RI for their next car purchase.
I Recommend This Dealer:
Eric Botelho, Charlie Leonard, Kenny Carnevale
Did you find this review helpful?