Basney Honda

I was disappointed that nobody called me about the services that I requested. When I called, Cindy had already left for the day. The next day, I had to call her and she was out to lunch. Then I had to services that I requested. When I called, Cindy had already left for the day. The next day, I had to call her and she was out to lunch. Then I had to call her again and we talked about what was going on. I did not get any type of estimate of timing until I called. I brought in my CRV about six months ago and was told I needed $6000 of work that I didn't need. (I was told I needed a new head gasket. A separate technician from a separate company concluded that I did not. I've been driving that CRV for thousands of miles and at least 50 hours with no problems since). I brought this up with person with who I worked just to give him a heads up. He didn't really seem to care. It really makes me think that I can't trust the technicians. This happened in a similar fashion three weeks ago when I brought the Odyssey in for repair of the door. They said it was fixed, but it was not and I was charged. Cindy took that charge off only when I asked her to do so. That was kind of her, but I would have expected somebody to already notice that the job had not been done correctly. More

Basney Honda, specifically Jay Basney has been fantastic, going more than beyond to help me. I Love Basney Honda. All member of Basney Honda are always ready to help the customer. I rate them as number one going more than beyond to help me. I Love Basney Honda. All member of Basney Honda are always ready to help the customer. I rate them as number one dealership in the area More

Fast service. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. Wasn’t sure what was needed at 10,000 mile service. They explained what was needed, and what could wait. More

Curt was very helpful and professional. He kept me very well informed of what was being done and what needs to be done in the future. Very pleased with him. He kept me very well informed of what was being done and what needs to be done in the future. Very pleased with him. More

The recall service was completed quickly and accurately. I would recommend Basney Honda. The team made sure I got where I needed to be. I would recommend Basney Honda. The team made sure I got where I needed to be. More

I brought my car in for oil change and was told that one of the things that needed to be done was a transmission fluid drain and fill which was quoted at $227.70. I asked him to check my repair history as of the things that needed to be done was a transmission fluid drain and fill which was quoted at $227.70. I asked him to check my repair history as I thought Basney had done that very recently! yes, turns out you had done that in August 2024! Did I feel like i was being taken advantage of? Yes, I do not really trust that I am being honestly advised of what needs to be done to my car, and that is bad. There were no cars at all waiting for an oil change when I got there, and I still had to wait an hour! More

The purchase of my Accord went very smoothly. Chris was professional and knowledgeable, listened to what my needs in a car were, and guided me through the purchase process. Chris was professional and knowledgeable, listened to what my needs in a car were, and guided me through the purchase process. More

Had a great buying opportunity experience with Matt Maurer, got exactly the car I have been looking for, and was happy with my trade in. Maurer, got exactly the car I have been looking for, and was happy with my trade in. More

Employees are very friendly. We have purchased a vehicle previously from Basney and we were very pleased We have purchased a vehicle previously from Basney and we were very pleased More

I’m not sure that the system of just showing up for routine maintenance is working well I was there for over three hours. routine maintenance is working well I was there for over three hours. More