My Review Of Baxter Chrysler Jeep Dodge:
Very disappointed with the way Baxter handled my inquiry.
I had messaged Baxter through their website about a 2008 Malibu - they had a link that said "Click for E-Price". That night I received an email from one of their internet salesmen, Shawn, saying he'd get a hold of me the next day. The next day I got an email from their internet director, Don, saying someone would be contacting me soon (well they already had). So Shawn got a hold of me and priced me the car. He gave me the E-Price which was $500 off, and said I could use another $750 toward my trade.
Three hours later I got another email from Don saying "A short time ago you contacted us about a car. Just wondering if you're still in the market." Well of course I am! You just contacted me a few hours ago! I wasn't sure what the deal was there.
I worked with them on the price, and was actually going to be going right through Omaha just a couple days later. I really wanted to stop by and purchase the car (assuming it looked/drove well).
The next day, Don emails me and says "You can't use the $500 off and the $750 toward your trade together". So I said, "Well that's how your salesman priced it to me. I feel like I was kind of mis-lead then." Don never once said it was a mistake or tried to work things out with me. All he said was "I don't know how it's mis-leading. Sorry. You can't use them together."
The next day, Shawn has the day off. I was very interested in the vehicle - he knew that - but didn't bother to tell me I wouldn't be able to contact him that day.
The day after that, I email Shawn and say "Here's the price I'd be willing to buy it for. Can I come by on Saturday?" Don (who I didn't even send the email to) somehow ends up with my email and says "Sorry, the car sold last night."
NOT 10 MINUTES LATER... Shawn emails and says "Yes, we can do it for that price." So I respond and say "Shawn I don't know what's going on but Don say it's sold." A half hour later, he responds and says "Oh yeah, sorry, it is sold."
Here's the best part: The next day (Saturday - the day I was going right through Omaha) they had it listed on craiglist as available. My brother-in-law called in and asked them about it and they said it was available. And still 3 days after that it was still on their website as available!
THEY COMPLETELY LIED TO ME! Because they priced it incorrectly, they figured the easiest way to get out of it was by telling me it was sold.
Not once did Don or Shawn try calling me - they had my number from day 1.
Very disappointed with this dealership. My wife and I went and bought a Malibu just last night and had a great experience. Really wanted to buy Baxter's, but they didn't want my business.
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Baxter Chrysler Jeep DodgeAdded:
10/15/2013 10:02:09 AM
I would like to apologize on behalf of Baxter Chrysler Jeep Dodge Ram for the confusion you experienced through your recent inquiry. Your feedback is important to us as we are always looking to improve our services. I assure you it was never our intention to mislead you in any way and I am sorry that you felt otherwise. If you are willing, I would like the opportunity to speak with you to discuss your experience in further detail and see how we might be able to avoid similar instances going forward. Please contact me at a time that is convenient for you at 402-493-7800. I look forward to hearing from you. Sincerely—Rick Menicucci, General Sales Manager.