Truck was advertised as new with 12 miles. Since the dealer is in Omaha and I am in Michigan, I made a deal over the phone and gave a deposit to hold the truck until I could come get it. I took a day off work to fly down to pick up the truck and drive it back. Upon signing the paperwork, I noticed the mileage was 2,300 miles. The dealership couldn't tell me how the miles go on it. To me, this is not a brand new vehicle. I was very upset but had already flown down there and had financing arranges, so I asked them to work with me on the cost of the extended warranty, which they did. The second thing I found extremely unfair was when the finance person was reviewing the final sales sheet with me and explaining all the numbers, before I signed he told me he made a mistake with the first payment date and he had to reprint the sheet. When he came back and asked me to sign it, he not only changed the date by only a couple days, but the price of the truck had been increased by $300. When I questioned it, he said he must have added the document fee in again by mistake. How does changing a date at the top of the page make the document fee get added again? And it wasn't added in the 'document fee' line, it was added to the price of the truck. I honestly feel he tried to switch it thinking I would only check the changed date and not notice the increased price. Good thing I checked before signing.
Besides the salesman Eric who I thought did everything he could to help me get the truck, my whole experience was horrible. After being on a plane since 6:00 in the morning and going directly to the dealership, I wasn't even offered a coffee while I waited.
While I would not recommend this dealership, if you do buy something from them, double check everything!
I don't think this was the first time they've tried these tricks.
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