My Review Of Baxter Chrysler Jeep Dodge:
Copy of complaint filed with Nebraska DMV:
I was lured into buying my Infiniti 2010 G37 Convertible and paying the asking price of $23,998 plus $278 dealer fee through certain promises and representations. Baxter has eight dealerships including an Infiniti Dealership, so surely they were a legit dealer with integrity and not a Fly-By-Night operation. The vehicle had, according to the Michael Nanfito Internet Sales manager, the following special items:
1. New Brakes
2. New Battery
3. Four New Pirelli Tires (I verified the brand with Nanfito twice on the phone twice)
4. Detailed and ready for me to drive it home with everything working
I had offered $23,000 including dealer fee. But after a discussion with Nanfito, I considered the new Pirelli tires, battery, brakes, and detailing to be of significant value, so I had agreed to their asking price, plus fee.
Mr. Nanfito had my itinerary, I was lucky to find a flight on Xmas eve, and he knew I had to leave ASAP as I had a 16-hour drive and had a daughter arriving for Xmas.
What I found upon arrival at 2PM Xmas Eve day:
1. Four New General Tires ($848 per the TireRack.com less expensive then Pirelli Tires)
2. New Battery ?
3. Did not check brakes as their shop was “closed and no lift available.”
4. Tire Pressure Monitor light was illuminated. (Nanfito said it was because of temperature and would correct itself when I got to warmer climate.) The vehicle was only washed. Interior had a layer of dust on it.
I was between a rock and a hard place as it was the evening of Xmas Eve. No flights home, no hotel and needed to be home the next evening for daughter’s visit. At least the car was under warranty and drivable. Drive home was nerve-racking with the tire pressure warning light (TPMS) on. It was 8 degrees, but I stopped and bought a pressure gauge, checked the air pressure and brought all tires to 39 lbs. (they were about 30-32). Light still remained on. Top had wind noise and squeaked, and the brakes squealed.
I had the brakes checked and was told there is less than 50% remaining on front pads and disks were not turned. Only the rear brakes were new. Obviously, the “brake job” was a misrepresentation. I took the vehicle to Roswell Infiniti of N. Atlanta. They advised the TPMS indicator was illuminated because the wheel sensors were never activated with the new tires, nor sync’d with the vehicle. They did not know if they worked either. As vehicle had after-market wheels Infiniti would not be able to service or replace them. I scheduled the earliest appointment available on 1/13/14 to adjust the top and check out the vehicle with them.
I also took vehicle to Lanier Tire of Cumming, GA and they said none of the TPMS were working and all would need replacement. They ordered four and when received I had them installed them. When they removed the wheels they found the left rear wheel had a broken lug nut. It had enough thread to hold the bold in place, but nothing more. This was UNSAFE and ILLEGAL, so I had Lanier order and install a new lug. Baxter sent me on a 1,000-mile trip with four lugs on one wheel. They were the last to have the wheels off (while installing the new tires.) Even if they didn’t break it, it is illegal release a vehicle unsafe equipment (4 lugs). They know better, but didn’t care, as I was an out-of-state buyer, who they thought they’d never hear from again. I have repeatedly attempted to get the dealer to own its responsibility. The sales-manger's only comment was, "do you have it in writing." General manager has not replied to written complaint.
Addendum to DMV Complaint:
I found that the vehicle I purchased from Baxter had three different types of wheel lug nuts and associated driver tools. Upon further investigation, I found that three of the wheels had 4-hex open-ended lugs and one open star drive (lock). The fourth wheel had 5-spline drive close-ended nuts. This oddly configured wheel (left rear) was the one that had the broken lug, per my original complaint. The reason for this is now clear. The dealer knew about the broken lug, but instead of replacing it, they covered it up with closed ended nuts. This was so the broken one could be hidden from view. As Baxter had replaced all the tires (but not with the promised Pirelli tires), they would have at least noticed or they caused the lug breakage. As a matter of course and safety they would have repaired it and left the original configuration of 4 nuts and one locking nut on all wheels. They would have known all the TPM sensors where not functioning at this time also, as they would have needed to re-sync them as a matter of course.
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Baxter Chrysler Jeep DodgeAdded:
2/12/2014 12:10:23 PM
I would like to express my sincerest apologies that we were unable to provide you with anything less than a pleasant experience. We are not perfect, while we strive to be, and I assure you it was never our intention to mislead you in anyway and I am truly sorry for the inconveniences you have experienced. Your safety and satisfaction are things we take very seriously and I would like the opportunity to speak with you in further detail so we can see about finding a solution for you. Please call me at 402-439-7800 at a time that is most convenient for you. I look forward to speaking with you. Sincerely—Rick Menicucci, General Sales Manager.