Read Reviews Baxter Ford

Baxter Ford

Baxter Ford

18505 California St.
Elkhorn, Nebraska 68022

(402) 934-5656

Baxter Ford
Manufacturer: Ford

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  • Customer Service:

    4.2

  • Quality of Work:

    4.2

  • Friendliness:

    4.4

  • Overall Experience:

    4.2

  • Pricing:

    4.3

24-Month Rating

based on 64 reviews

4.3

4.3 out of 5

95 lifetime reviews

Baxter Ford

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    Employees have not yet been listed by this dealership.

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Certified: Baxter Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Baxter Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Baxter Ford
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! We look forward to serving you!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 7:30 AM - 4:30 PM

Sunday: Closed


Our Amenities

aschwetz
5/8/2013 2:58:48 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Aaron Pigula

  • Customer Service:

    2

  • Quality of Work:

    1

  • Friendliness:

    3

  • Overall Experience:

    2

  • Pricing:

    3

  • Overall Score:

    2.2

My Review Of Baxter Ford:

I advised incorrectly of what needed to be fixed on my car. I had to get a second opinion and was further inconvenienced and had to spend more money.

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Thefarmer
5/7/2013 6:11:26 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Roberto and Sergio

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

Bought a great new F150. Roberto and Sergio were a pleasure to work with. Loving driving my new baby. Looking forward to trading up next year!

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Response From: Baxter Ford
Added: 5/8/2013 12:10:30 PM

Thank you for the kind words! Roberto and Sergio are valuable members to our team here at Baxter Ford and it is excellent to hear that they made your experience a pleasant one. Enjoy your new Ford F-150 and let us know if there is anything we can do to help you with any future automotive needs you may have. Thank you--Steve Oliver, General Sales Manager.

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aguirma
5/4/2013 6:54:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Abel Thomas

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

Every time I visit the Dealership, I always fine a friendly welcome. My salesperson Abel Thomas makes me feel like family that my need is always important to them. I definitely love baxter ford.

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Response From: Baxter Ford
Added: 5/14/2013 10:31:02 AM

Thank you for your feedback! Abel is a valuable member to our team here at Baxter Ford, and I am happy to hear that he has been able to make you feel welcome and provide you with exceptional customer service! Thank you--Steve Oliver, General Sales Manager.

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gjameson
5/4/2013 2:40:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Walsh

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

I went to Baxter Ford because my dad had a good experience there. I initially was looking at buying a used Fusion due to style and reliability but I met Brian Walsh who

After multiple test drives I decided on leasing a new Fusion. Brian Walsh cut to the chase and said this would be the payment window. He listened to me with questions, was very knowledgeable, and was NO HASSLE in doing the paperwork. I did all the paperwork in an hour. Brian also did excellent followups to make sure everything was fine and got the manufacture defect fixed the very next day!

I would recommend Brian Walsh for anyone for the no hassle,no pressure sales experience.

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Response From: Baxter Ford
Added: 5/7/2013 9:48:12 AM

Thank you for taking the time to share your satisfaction with us! I am pleased to hear that Brian was able to make your purchasing process as smooth and easy as possible and was able to get the manufacturer default fixed in a timely manner. We hope you are enjoying your new vehicle, and we look forward to working with you in the future for any additional sales or service needs you may have. Thank you—Steve Oliver, General Sales Manager.

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carguy10112
5/3/2013 5:36:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nate Bloodworth

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

I had an awesome experience at Baxter Ford this past week. I met with a brilliant young man by the name of Nate Bloodworth. Not only was I impressed by his professionalism, but also by the cleanliness of the dealership and nice it was inside. I was invited to buy without pressure which is the most important thing to me when I am buying a car. I recommend all of my friends and family to not only buy from Baxter Ford, but from Nate Bloodworth at Baxter Ford.

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Response From: Baxter Ford
Added: 5/7/2013 9:47:29 AM

We appreciate your kind words! Nate is a valuable member to our team here at Baxter Ford and I am pleased to hear that he was able to provide you with a professional purchasing experience without any pressure. Thank you—Steve Oliver, General Sales Manager.

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Hotmoma6578
5/3/2013 5:09:10 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nathan bloodworth

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

Nathan did a great job finding a used car he listen to what we wanted and helped find the right car for us so go see Nathan

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Response From: Baxter Ford
Added: 5/7/2013 9:46:57 AM

Thank you sharing your satisfaction. We take our customers’ satisfaction very seriously and I am pleased to hear that Nathan was able to find you the right car for you and your family. Enjoy your new vehicle and let us know if there is anything we can do to help you with your automotive needs. Thank you—Steve Oliver, General Sales Manager.

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Goman6987
5/3/2013 4:59:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nathan bloodworth

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

Nathan bloodworth did a great job on finding our ford I would go see Nathan to get your new ford or used car with no high pressure

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Response From: Baxter Ford
Added: 5/7/2013 9:46:27 AM

We appreciate you taking a few moments to share your recent experience with others. We take great pride in providing our customers with exceptional services and I am pleased to hear we were able to get you in a vehicle with no pressure. Thank you—Steve Oliver, General Sales Manager

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TSPPJ
5/3/2013 4:42:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
NATHAN BLOODWORTH

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

NATHAN BLOODWORTH WAS GREAT TO WORK WITH. VERY HELPFULL AND FRIENDLY. HE HELPED ME FIND THE EXACT CAR I WAS LOOKING FOR. I WILL RECOMMEND HIM TO ALL OF MY FRIENDS AND FAMILY.

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Response From: Baxter Ford
Added: 5/7/2013 9:46:13 AM

Thank you for your feedback. Nathan is an essential member to our team here at Baxter Ford, and I am glad he was able to get you in a vehicle that best fits you and your needs. We wish you many years of safe and memorable driving in your new vehicle and look forward to working with you in the future for any additional sales and service needs you may have. Thank you—Steve Oliver, General Sales Manager.

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beebe612
5/2/2013 11:58:27 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
rick ipson

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

We worked with Rick Olson. We told him what we were looking for. He found us a couple of vans to start with. His first choice for us ended up being right on. We have had our van 2 months and could not be happier.

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Response From: Baxter Ford
Added: 5/7/2013 9:45:50 AM

Thank you for sharing your satisfaction with Rick. He takes his customer’s satisfaction very seriously, and I am happy to hear that he was not only able to meet, but exceed your expectations. I am glad that you are still enjoying your new van! Let us know what we can do to help you in the future for any sales, or service needs you might have. Thank you—Steve Oliver, General Sales Manager.

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stickymonkey
5/2/2013 9:59:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Walsh

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Baxter Ford:

Just a month after getting married I needed a new car. I drive about 32,500 miles a year for my job. With so much happening in my life I needed this experience to be stress free. My new husband and I found Brian Walsh at Baxter. There was no pressure just a professional with the information and help we needed. Brian was patient with us as we navigated our first major purchase together!
I love my new 2013 Fusion and I know I will be back to Baxter for my next vehicle.
In fact it was such a good experience I already went back and leased a Ford Escape for my husband! He loves his new Ford too! The team at Baxter has been there to help with anything we have needed and any questions we have had. Can't imagine this experience being any better.

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Response From: Baxter Ford
Added: 5/7/2013 9:45:34 AM

Thank you for taking the time to share your satisfaction with us! I am happy to hear that Brian was able to address all of your questions, and make you feel comfortable prior to making a commitment. We take great pride in providing the best customer service possible. Both the Fusion and the Escape are great vehicles and we are happy you are still enjoying them. We appreciate your business—Steve Oliver, General Sales Manager

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