My Review Of Baxter Ford:
I was called several times by a used sales employee who wanted to buy my car. I was not in the market to purchase anything, but after he called me two weeks after I told him I wasn't interested, I decided to see what they could offer me for my car and what kind of SUV they could find me for my budget. The initial experience I had was good. The salesman was nice, took us for a test drive and worked hard to get us the deal we wanted. So yes, we got a 2010 Hyundai Tucson that day.
However, my experience has been absolutely TERRIBLE from the moment we walked off the lot with our "new" used car. Our finance representative said he wasn't sure if he was going to be able to get us the interest rate needed to stay within our monthly payment and would let us know the following Monday (we bought our car on a Friday). Monday came and no call. Tuesday came and again, no call. So, I called him and left him a message. I called him every day until the following Friday when I took my car in to get an overall check. He finally returned my call after I contacted our salesman asking him to please have the finance guy call us. Finance guy said he had to get approval from several people on the interest rate and that's what took so long for him to return my call.
Now, I'm having another issue with them. We financed part of our TTL, and I was told I would get a check before I needed to actually get my vehicle licensed. I have one more day to get my car licensed, and I STILL don’t have the check. I have left several messages again for the same finance guy and now the Sales Manager, and neither of them has returned my phone calls or my husband’s calls. I am finally waiting to hear back from the General Manager in hopes that he will give me some answers.
I understand that buying a car is a process, but what I’m the most disappointed with is the fact that I feel as though Baxter doesn’t care AT ALL about their customers after you sign on that dotted line. I have had nothing but a terrible experience with them since the day after I bought my car. I feel disrespected and that my business meant nothing to them. I will never recommend anyone to purchase a vehicle from Baxter Ford.
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9/5/2013 7:09:12 PM
I just spoke to the general manager, and he apologized for the inconvenience. They are taking care of the problem immediately, and I thank Steve very much for his attention to my concern.
9/9/2013 10:25:37 AM
We appreciate you bringing this to our attention so we could resolve the issue for you. Please do not hesitate to contact me regarding any questions you might have. Thank you--Steve Oliver, General Manager.