Reason for Visit: Sales
I recommend this dealer: Yes
My Review of Bay Ford:
This is a positive review so if you're looking for a tale of a really bad experience you'll need to look elsewhere. Bay Ford and I just closed a tremendous car-buying experience.
We got off to a shakey start because of my misunderstanding of a comment made by a lot attendant that resulted in me leaving the premises. I had contacted them by email the day before so they called me the following day to set up an appointment. I told them what happened and they asked me to give them a second chance, that was not how they treat customers. This is the 4th vehicle I bought from Bay so was in fact surprised by my initial contact. It truly did turn out to be that I took his words to mean something completely different than what he meant.
Kathy, the person who first called me was very helpful. She put me in touch with Gary who then worked the deal. Kraig (the owner) came by just as we were finishing the details of the sale and remembered me from 4 years ago when I bought a vehicle from them. I purchased a used vehicle and wanted some cosmetic items taken care of as part of the deal. Kraig immediately said yes without a second's hesitation. Ed handled the financial end of the deal searching for the best possible loan rate. Everyone was very friendly, courteous and professional.
This was a very smooth transaction. I knew what I was looking for and wasn't pressured into buying something I didn't want. They were patient with me when I wanted a few days to think things through.
I recommend this dealership to anyone reading this review. Buy here with confidence, you won't regret it.
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