Bay Ridge Subaru/Kia/Saab/Suzuki

Reason for Visit: Service

I recommend this dealer: No

My Review of Bay Ridge Subaru/Kia/Saab/Suzuki:
I brought my '98 Legacy GT there over this past winter with $112,000 miles on the clock. I reasoned that a genuine Suby dealer would do a good job on a new clutch (I still had the original in it) and a small oil leak. Wrong, wrong, wrong! From an original estimate of $1,770.00 plus tax, the bill balooned up to over $3,000.00. Jacob Chacko, the service advisor and Steve Cravotta, the manager were always polite and returned my phone calls, but the mechanics are clueless. It took them over a week to find a clutch that "mated" with my car, finally getting an "after market" clutch. The oil leak turned out to be a bad power steering pump. When I brought the car back after three days with the same leak on my garage floor, they insisted that all the expensive work on the seals and rings was justified. I wound up writing a letter to Subaru of North America and to their credit, they sent me a check for $850.00. Stay far, far away from this place! I wouldn't trust them to fix my broiler oven .

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bay Ridge Subaru/Kia/Saab/Suzuki:
Do NOT purchase a vehicle from these people. Their customer service is just HORRIBLE HORRIBLE HORRIBLE....

1)They harassed me to purchase an extended warranty...

2)When I bought the car, the inside had all kinds of crud in the console (crumbs, dirt, etc..)

3)I brought the car to the service center 2 weeks after purchasing it to deal with a cold start problem.. I was told "We are really busy, you should take it somewhere else"

4)I brought it back 2 months later at 7am for the same problem and a check engine light.. I was told "We will get back to you by 3pm and may need to keep it overnight... Here I am the next day, 10:30am, I call, they say they haven't even looked at it and will TRY to get to it today.

5)I was also told that I should really get the "Tune-Up" because I am close to 60,000 miles. I had the damn thing for 2,500 miles, 2 months.. This should have been done b4 I bought the damn thing... It costs $480.00...

Just awful awful awfull....

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