Bay Ridge Subaru/Kia/Saab/Suzuki

Reason for Visit: Service

I recommend this dealer: No

My Review of Bay Ridge Subaru/Kia/Saab/Suzuki:
Jonas Luima in the service department was verbally abusive and was rude after being advised of a mistake he made. I asked him to remove a sticker from the exterior of my brand new car (2 weeks old), and he mistakenly removed anothter sticker else that was irreplaceable. After notifying him of this error he became very densive and began to yell at me and called me stupid. I asked to immediately speak to his manager, Steve, and he put the phone down, not realizing I was not on hold I heard him say "get this stupid b*tch off the phone". He then transferred me to my salesman who had nothing to do with this. I did speak to his manager after calling back several times and he offered an apology and said he would speak to Jonas Luima. The manager did not seem to be taken back or surprised by the way Jonas Luima was speaking to me but he did say this is the first time this has happened. I was treated in the same inexcusable manner by Jonas Luima on 3 seperate occasionas. His lack of customer service is unmatched and should not hold such a position at his place of work. Being verbally abused by the service department is unacceptable. A simple apology for Jonas Luima would have sufficed. He should not have raised his voice and used profane words. I will never again visit this service department, but I do feel that approriate action needs to be taken so that Jonas Louima learns how to deal with customers. He does a great disservice to the entire dealership as well as the Subaru name.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bay Ridge Subaru/Kia/Saab/Suzuki:
Worst experience with a maintenance service. The owner Steve Cravotta lied to me and told me during 4 hours that my car would be ready in less than one hour. He became extremely rude when I asked him why my car was not ready after 5 hours waiting.
I will not recommend this place to anyone and will never give them anymore business.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bay Ridge Subaru/Kia/Saab/Suzuki:
I brought my '98 Legacy GT there over this past winter with $112,000 miles on the clock. I reasoned that a genuine Suby dealer would do a good job on a new clutch (I still had the original in it) and a small oil leak. Wrong, wrong, wrong! From an original estimate of $1,770.00 plus tax, the bill balooned up to over $3,000.00. Jacob Chacko, the service advisor and Steve Cravotta, the manager were always polite and returned my phone calls, but the mechanics are clueless. It took them over a week to find a clutch that "mated" with my car, finally getting an "after market" clutch. The oil leak turned out to be a bad power steering pump. When I brought the car back after three days with the same leak on my garage floor, they insisted that all the expensive work on the seals and rings was justified. I wound up writing a letter to Subaru of North America and to their credit, they sent me a check for $850.00. Stay far, far away from this place! I wouldn't trust them to fix my broiler oven .

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bay Ridge Subaru/Kia/Saab/Suzuki:
Do NOT purchase a vehicle from these people. Their customer service is just HORRIBLE HORRIBLE HORRIBLE....

1)They harassed me to purchase an extended warranty...

2)When I bought the car, the inside had all kinds of crud in the console (crumbs, dirt, etc..)

3)I brought the car to the service center 2 weeks after purchasing it to deal with a cold start problem.. I was told "We are really busy, you should take it somewhere else"

4)I brought it back 2 months later at 7am for the same problem and a check engine light.. I was told "We will get back to you by 3pm and may need to keep it overnight... Here I am the next day, 10:30am, I call, they say they haven't even looked at it and will TRY to get to it today.

5)I was also told that I should really get the "Tune-Up" because I am close to 60,000 miles. I had the damn thing for 2,500 miles, 2 months.. This should have been done b4 I bought the damn thing... It costs $480.00...

Just awful awful awfull....

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