Bayside Chevrolet-Buick

Reason for Visit: Service

I recommend this dealer: No

My Review of Bayside Chevrolet-Buick:
This is the third negative review for Bayside Chevrolet &#8211; THREE STRIKES - AND YOUR OUT!!! <br>I only wish that I knew about this web site before I visited Bayside Chevrolet in Prince Frederick, Maryland. Unfortunately for me, I followed the wrong advice provided to me by the GM Roadside Assistant and brought my Chevrolet S-10 pickup truck to Bayside Chevrolet for service.<br>The Bayside service center found that my S-10 pickup truck had a defective rear axle seal and pinion seal with the rear end differential. The seals were found to be defective however, in the course of repair - Bayside had replaced several parts which did not require replacement. This amounted to over $700.00 in unnecessary parts and as if this wasn&#8217;t enough, Bayside also overcharged me on the labor and the remaining parts needed to make the repair. Since I had rented a rental car with Bayside during the repair work, Bayside also managed to swindle an additional two more days of rental car money out of me while waiting on one of the unnecessary parts to arrive.<br>As stated on Bayside Chevrolet&#8217;s web page - &#8220;Bayside&#8217;s goal is to make every customer completely satisfied.&#8221; Bayside has a funny way of achieving this goal. After Bayside&#8217;s service consultant (Mr. Tony Reese) had informed me that my truck was no longer covered under warranty and I had inquired about the possibility of a 50/50 where GM may assist with the repair cost if Bayside is willing to assist me (since I only had 50041 miles on the truck and the failure of the seals are most likely a manufacture defect). Mr. Reese replied &#8220;No &#8211; as far as I&#8217;m concern, you didn&#8217;t purchase your truck from us, nor did you have your maintenance performed by us &#8211; I consider this emergency roadside service and I am going to take you for what I can get&#8221;.<br>I had filed a complaint with the GM Customer Service department and with my credit card company about this repair and the statement made by Mr. Reese. An investigation was conducted with two other GM Dealers - Service Center managers substantiating the fact that the parts were not needed (original parts are still good) and I was overcharged for parts and labor. Unfortunately the GM Customer Service representative and my credit card company could not assist me since Bayside was unwilling to issue credit and resolve this issue. Thus Bayside failed to obtain their goal &#8220;to make every customer completely satisfied&#8221; with me.<br>I can only hope that my review will be helpful with someone else considering a major service repair at Bayside Chevrolet and that my experience&#8217;s are not repeated again.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Bayside Chevrolet-Buick:
What a dealer is legally entitled to do is sometimes very different from what a dealer should do. The dealer may have the &quot;right&quot; to make charges for services rendered, but &quot;right&quot; is not always the best strategy for dealing with a client and maintaining a happy buyer.<br><br>In the past, I have been a loyal Chevy user. I was even going to trade up my S10 for a larger Chevy truck this summer. However, due to a recent incident at Bayside Motors in Prince Frederick, Maryland, I am no longer going to purchase GM vehicles, in spite of the fact that I had purchased my last two GM vehicles from this dealer.<br><br>On 4/19/04, while driving to the Calverton School (a private, college preparatory school here in Southern Maryland) where I work, my &quot;Service Engine Soon&quot; light went on. After the school day, the light still on, I went to Bayside Chevrolet to arrange for service.<br><br>To their credit, the service technician told me that they could work on my car that afternoon, if I'd be willing to wait. This, I did so gladly.<br><br>Shortly thereafter I was informed that I only had a loose gas tank cap; there was no other problem. I was again glad, but that happiness was soon thwarted when I was then handed a bill for $85.50. This bill included $75.00 for labor for tightening the gas cap and an additional $3.00 for &quot;hazardous waste,&quot; and an additional $7.50 for &quot;shop supplies.&quot;<br><br>That Bayside Chevrolet has the legal right to charge for these services I cannot deny. However, I wonder about the wisdom of having a dissatisfied customer tell all his colleagues at work--as well as all the parents of the students at his school whom he can reach--and tell them that Bayside Chevrolet charged $85.50 for the tightening of a gas tank cap. <br><br>Too often, the conception of many people is that authorized dealers simply &quot;rip you off&quot; whenever they can. Perhaps this perception is grounded in truth.<br><br>Yes, what a dealer is legally entitled to do is sometimes very different from what a dealer should do. Positive word-of-mouth, and maintining a happy customer, and being a &quot;friendly dealership&quot; can be worth far more than to a company than what I was charged. Regretably, Bayside Chevrolet chose the $85.50

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bayside Chevrolet-Buick:
I have a 2001 Impala base model that really didn't need service, but had an annoying problem of the check engine light being on. So I took it in to the dealer (after repeated clearing of a 01414 code). Maybe because I am 16, but I never heard of charging for a check engine light! That was $85 bucks. After that they determined that it needed to be reprogrammed $35 + $150 for labor :&lt;. On top of all that I had a low coolant light which I know I just filled it a month ago. Pressure treatment $35. So they found the problem a bad cap!, $14. A GRAND TOTAL OF ......... $200. They cut me a break after speaking to my dad and reasoning, but for a little job that took little effort they sure drained the wallet. I suggest unless it is serious do it yourself and make sure you can bargain or they will take of advantage of you! The nicest person you will meet is the woman at the register, who will take your money with a smile and a thankyou.

Was this review helpful to you? Yes | No