Bayway Lincoln Mercury

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Bayway Lincoln Mercury:
By far the greatest store I have ever seen. My wife and I bought our Certified Lincoln Navigator from BAYWAY last month and we were pleased with all the processes we went through. The Salesman (Kenneth Stannilla) was knowledgable about every car he showed us and explained the Certified Program to the T. When we had a qustion that could not answer thats when he introduced us to his Salesmanager Josh who had the knowledge. We did not plan to buy that day but with the comparing of experiences we have been through we knew it was the place. Kenneth's Knowledge my wife thinks Josh is cute so that helped and then the wonderful service of Shane and Bridget. I have never seen anyone like these two in service you cant beat there smiling faces and quick service i will never buy anywhere else as long as this staff is here. BAYWAY is Family.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bayway Lincoln Mercury:
Bought an extended warranty on top of a 3 month one on a "certified" pre owned car. About a month later, the check engine light comes on so I take it to the dealership to get it serviced.

They charge me $95 dollars to do a simple diagonositcs and clear the check engine light, never knowing what caused it.

This is something AutoZone provides for free.

I have TWO warranties on this car and they still charged me $95...

I would NOT recommend going to them for servicing.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bayway Lincoln Mercury:
Jamie helped me every step of the way with my purchase and took care of me on the last seven i bought. Every time i go to service He is there to greet me. Bridget and Shane in service are the best service advisors I have ever seen. These people are all about world class service. They live by that logo and represent it well. I will continue to purchase at this place for ever.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bayway Lincoln Mercury:
I have had several bad experiences through out the 4 years I have had my Navigator. I bought in 2004 top of the line and Limited edition, it had rims,customized paint and several other extras. This past
April I took it because the paint and rims were peeling off which the rimshave been repaleced like 4 times . Well to make things short now I'm being charged $251.00 because supposedly the paint was not peeling off on its own that it was consecuences of an accident which I was never adviced and they did everything behind my back. Now enterprise is charching me that amount when I was told several times that everything was going through the dealer. I feel they are just taking advantage and throwing the ball from one person to another. I really hope that the owner will read this and take a minute to deal with his customers. His workers seem not to care about customers.I feel I have been cheated. When I bought my Navigator I was told that everything was under warranty for 4 years or 50,000 miles well Stacy(the one that sells alarms ,rims etc) told me in April that the rims were only covered for one year so who is lying the sales man or her, and why pay 4,000 just for rims when with that money you can buy 2 sets of rims with tires somewhere else.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bayway Lincoln Mercury:
I had a great experience while dealing with Bayway Lincoln-Mercury. My salesperson (Frederick Young) was great.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bayway Lincoln Mercury:
My husband and I purchased a Lincoln LSE from the dealership (only dealer in town that had the LS-E) and we have been happy with them. Usually you don't expect to have an on going relationship with your car dealer, but we do. The only complaint I have is we have had the car in twice for the same issue on several different occassions. Radio, CD Player, Brakes, Trunk emblem thing, and the Windshield wipers. I don't know what it is, but in my experience, they can't seem to get it right the first time. It's not too much of a bother b/c the staff is SUPER friendly and the warranty covered it all.

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